Turmeric and Honey Reviews 

263
•
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, most reviewers were somewhat happy with their experience overall. Shoppers frequently mention the impressive selection of specialized health products that are otherwise extremely difficult to find locally in regular stores. Many individuals mention that online orders arrive very quickly and are always securely packaged for safe delivery straight to their residential addresses. Some reviewers were not happy with ongoing communication issues and experienced frustrating delays when trying to contact customer support teams for assistance. Frequent buyers also noted receiving incomplete orders, missing items from their parcels, and struggling to secure timely refunds for unfulfilled online purchases.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, as opinions are sharply divided among consumers.... See more

Product

Users describe ambiguous interactions with product availability, as many consumers praise the excellent... See more

Delivery service

People report ambiguous experiences with delivery service, as some customers praise fast shipping, careful... See more

Response time

Reviewers express mixed feelings about response time, highlighting stark contrasts in their support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was reluctant to place an order because of the negative reviews, but the competitive price convinced me. I was not disappointed. I received initial confirmation emails. Having then not heard anythi... See more

Rated 5 out of 5 stars

Received my second order- no idea what any of the previous negative reviews are about...? Very strange. Don't be put off by them. Much better customer service here than any other health-related webs... See more

Rated 5 out of 5 stars

Happy to share, that my experience was great. As it normal - that after reading negative reviews was worried to place and order, but I did, as no other shop had all 4 homeopathic medicine in one place... See more

Rated 5 out of 5 stars

Nina who i believe owns the shop is an experienced homoepath and gave so much of her time to give me some no pressure help which was greatly appreciated. The products available here are hard to find i... See more


Company details

  1. Vitamin & Supplements Shop
  2. also in
  3. Health and beauty shop
  4. Health food shop

Written by the company

The team at Turmeric and Honey are your local, national and international health experts offering a comprehensive range of natural, complementary and homeopathic products. We’re committed to providing first class service and friendly knowledgeable advice in order to bring you natural health and happiness. We offer phone and email consultations for our customers to and we’re always happy to answer any questions they may have. We pride ourselves on stocking only the very best quality and hard to find products. We hope you enjoy shopping with us!


Contact info

3.2

Average

TrustScore 3 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(263)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Item delivered very quickly

Item delivered very quickly, great customer service.

13 August 2025
Unprompted review
Turmeric and Honey logo

Reply from Turmeric and Honey

Hello June, thank you for your kind words! We’re delighted your order arrived quickly and that you had a positive experience with our customer service.

Rated 5 out of 5 stars

Quality products and fantastic service

Nina was incredibly helpful in suggesting high quality supplements, and I was able to find products through her that I couldn’t find elsewhere. She also arranged speedy delivery so that I could be sure to receive the products before I left town.

24 July 2025
Unprompted review
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Reply from Turmeric and Honey

Hello Maheen! Thank you so much for your kind words! We're so pleased Nina was able to help you find exactly what you needed and ensure everything arrived on time. She's incredibly passionate about what she does, and it means a lot to hear such positive feedback. Safe travels, and we hope to see you again soon!

Rated 1 out of 5 stars

No parcel no refund

This company is an absolute disgrace. I have received neither my parcel nor the refund. Don't trust their replies here under others' reviews like they are sorry, because they are not. They know they are scammers.

Customer service was virtually non-existent — brief, dismissive replies like “we’ll look into the problem” and nothing more. My repeated refund requests were ignored until I warned them I would leave a negative review. Only then did they email me claiming the refund had been issued, but almost a month later, the money still hasn’t reached my account. Unprofessional, incompetent and utterly unreliable.

I will also report them to consumer protection authorities.

25 July 2025
Unprompted review
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Reply from Turmeric and Honey

Hello Vika, we're truly sorry for the frustration and inconvenience you've experienced. While delays can sometimes occur, we understand this has gone on far too long and appreciate you bringing it to our attention again.

Please rest assured that we’re looking into this as a priority. If your refund has still not arrived, we will double-check with our payment provider and follow up with you directly to ensure it’s resolved.

We value all feedback — even the difficult ones — and will use this to improve our communication and service moving forward.

Rated 5 out of 5 stars

Speedy delivery and great product availability

Products which are difficult to find elsewhere are available here; delivery is exceptionally speedy.

17 July 2025
Unprompted review
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Reply from Turmeric and Honey

Hi Donald! Thank you for your lovely feedback, we truly appreciate that you took the time to review us! We're glad we could help you find what you needed and get it to you quickly.

Rated 1 out of 5 stars

NOT TO ORDER ANYTHING FROM THIS E-SHOP

I ordered from this page in 11/2024!!! It’s 7/2025 and I have no money, no ordered item so far. I highly recommend NOT TO ORDER ANYTHING FROM THIS E-SHOP. Nobody will send you Your money back :(

Order ref.: TH17221

10 July 2025
Unprompted review
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Reply from Turmeric and Honey

Hello Barbora, we're very sorry to hear this. Your message and order reference TH17221 have been forwarded to the refund department for urgent review. You will be contacted shortly.

Rated 5 out of 5 stars

Excellent service I received…

Excellent service I received high-quality products with remarkably fast delivery. The customer service team was very helpful and attentive. Highly recommended!

4 July 2025
Unprompted review
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Reply from Turmeric and Honey

Hi Blue! Thank you so much for your kind words! We're delighted to hear you were happy with the service, quality, and speedy delivery. It's lovely to know our customer care team made a positive impression too. We truly appreciate your support and recommendation!

Rated 1 out of 5 stars

SCAM/THEFT/NO ANSWER

Ordered my supplements from this company 3 months ago. Didn't receive anything, not even a shipping update. When I informed the team, they "obligingly" apologized and said they will be resend the order - only to lie again. I asked for a refund and they have ignored all my emails so far. Have never been treated so much like shit by a company, have never been scammed with such impunity. will report this to all available authorities.

30 June 2025
Unprompted review
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Reply from Turmeric and Honey

Hi Irina,
We're really sorry to hear this, we completely understand why you're upset.

It’s not okay that you haven’t received your order or a proper reply. We clearly haven’t handled this well, and we apologise.

Please send us your order number again so we can sort this out right away.

We’re truly sorry for the stress this has caused and want to fix it as soon as possible.

Rated 5 out of 5 stars

Product as described 👌

Product as described 👌
General experience good 👍
Order arrived on time 📦

20 June 2025
Unprompted review
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Reply from Turmeric and Honey

Hi Σηλια, Thanks so much for your review! 😊 We are delighted you had a good experience with us – we hope to see you again soon! 👌📦✨

Rated 5 out of 5 stars

I recently placed an order with…

I recently placed an order with turmeric and honey and I'm thoroughly impressed with the entire experience from start to finish.

The website was extremely easy to navigate everything was clearly laid out. Any extra information i needed was easy to find at the bottom of the site for a first time customer like me.

After placing my order i got promptly informed about my delivery and tracking details. Additionally the customer service was outstanding i had a quick question about one of the products , the lady was very polite and friendly. Its rare to come across such warm and attentive service these days.

I'm very pleased and will definitely be ordering again. Highly recommend both for quality and customer support.

13 June 2025
Unprompted review
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Reply from Turmeric and Honey

Hi George, thank you so much for your kind words! We’re absolutely delighted to hear that your first experience with us was such a positive one.

It’s great to know you found the website easy to use and the information accessible — we put a lot of thought into making things simple and clear, especially for first-time customers. We’re also really pleased that our team could assist you so promptly and politely, we always aim to offer a personal, friendly service.

Thank you again for recommending us — we look forward to welcoming you back soon!

Rated 5 out of 5 stars

Much better than the ratings suggest!

As usual, I was worried when reading the reviews on Trustpilot, but my experience turned out to be a very good one.

I was looking for a specific natural treatment for my condition that I only found on a few sites. One of them was Turmeric and Honey, which had good prices and conditions, so I tried my luck.

I ordered on June 16th, they shipped it the next day, and I received it on June 24th. The total delivery time was about 5 working days from UK to Italy, which was way faster than I expected. No customs. The product I ordered seems to be fine and has a great expiry date (2 years).

The support was friendly and responded quickly, as I was worried about having entered the wrong address.

A downside: they didn't send me a tracking number, but my local carrier sent me one via email when it reached my country. (I'm not sure if others will do the same). Another potential downside is the limited payment options; I would have liked to pay with PayPal.

But besides that, it was a very good experience and doesn't correspond with the bad ratings they have on Trustpilot.

EDIT 29-07-2025: Second order with no issues either, all good, thank you.

24 June 2025
Unprompted review
Turmeric and Honey logo

Reply from Turmeric and Honey

Hi Daniel! Thank you so much for your thoughtful and detailed review! We’re really pleased to hear that you had a positive experience with us, especially given your initial concerns.

It’s great to know your order arrived quickly and in good condition, and that our team could support you along the way — especially when you were unsure about the delivery address. We also appreciate your honest feedback regarding tracking and payment options. We're actively working on expanding both, and your comments help us prioritise these improvements.

Trustpilot reviews can sometimes be misleading, so we’re truly grateful you took the time to share your experience. It means a lot to a small business like ours.

Wishing you all the best with your treatment!!!

Rated 5 out of 5 stars

All the products I purchased from this…

All the products I purchased from this company were of excellent quality. Since not all of them are available in my country, I can say I was very satisfied not only with their quality but also with the customer service. The products arrived on time without any delays. I highly recommend this company and would definitely buy from them again!

23 June 2025
Unprompted review
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Reply from Turmeric and Honey

Hi Athena, thanks so much for your thoughtful review! We're delighted everything arrived smoothly and that you were pleased with the quality and support. Always here if you need anything!

Rated 5 out of 5 stars

5 star service

Products arrived in great condition and the prices I got them were great! Delivery was very fast and customer support was excellent at helping me with some questions I had! Will definitely be shopping again!

22 June 2025
Unprompted review
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Reply from Turmeric and Honey

Hi Beatrice! Thank you for taking the time to leave us a review! We're so pleased you were happy with the fast delivery, great prices, and helpful support. Hope to have you back again soon! 😊

Rated 5 out of 5 stars

Big variety of products that I can't…

Big variety of products that I can't find in my own country, delivery and communication was good. Will use again in the future.

2 June 2025
Unprompted review
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Reply from Turmeric and Honey

Hi Maria, thank you for your great feedback! We’re happy to hear you found products you can’t get locally and that delivery and communication were smooth. We look forward to helping you again in the future!

Rated 5 out of 5 stars

First time buying from them and it was…

First time buying from them and it was great ! Delivery was fast and the customer service helped me alot with my order!

10 June 2025
Unprompted review
Turmeric and Honey logo

Reply from Turmeric and Honey

Hi Afroditi, we’re delighted to hear you had a great experience with us and that our team could assist you. Wishing you a lovely day ahead!

Rated 1 out of 5 stars

I ordered my supplement over a week…

I ordered my supplement over a week ago. I'm just getting confirmation that it's sent, which might take a further week to reach where I live. I needed it urgently, so this slow delivery is frustrating

10 June 2025
Unprompted review
Turmeric and Honey logo

Reply from Turmeric and Honey

Hello , Could you please give us your order number and we can get back to you quickly with a date of delivery. Apologies for any inconvenience.

Rated 5 out of 5 stars

Excellent products

Personal touch to the order all explained very clearly and prompt delivery..
A really great ethical business..

22 May 2025
Unprompted review
Turmeric and Honey logo

Reply from Turmeric and Honey

Hi Angela! 😊 Thank you so much for your lovely message – it really means a lot. We're so glad you were happy with everything. We do our best to keep things ethical and personal, so it's great to hear you felt that. Hope to see you again soon!

Rated 1 out of 5 stars

i paid the order but did not recive any…

i paid the order but did not recive any order confirmation nor delivery

4 June 2025
Unprompted review
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Reply from Turmeric and Honey

Hi Marta,

I'm really sorry to hear this — that’s definitely not the experience we want anyone to have. Can you please drop us a quick message with your order number or the email you used when ordering? I’ll personally check this for you and make sure everything gets sorted.

Thanks for letting us know, and again, sorry for the hassle — we’ll get this fixed.

Rated 1 out of 5 stars

Poor stock shelf life

Unfortunately the product had a very short shelf life, around 7 months, which is half the minimum I would usually expect for this product. They said that this was the longest shelf life they had for this product, so I guess subsequent purchasers would have received a product with an even shorter shelf life.

20 April 2025
Unprompted review
Turmeric and Honey logo

Reply from Turmeric and Honey

Hi Preethi,

Thanks for your feedback. If you haven’t opened the item, you’re welcome to return it. If you have any questions before ordering, feel free to contact us.

Best wishes,
Turmeric and Honey
shop@turmericandhoney.com
0800 002 9506

Rated 3 out of 5 stars

Sadly 3 stars due to poor customer…

Sadly 3 stars due to poor customer service. I loved the various products available on the website, ordering was easy and my items arrived safely and in good time with emails to keep me updated.
I did however try to contact customer services via telephone and email as I noticed that I didn't order a dispenser pump for a refill item I'd already purchased. At that time my order hadn't yet been dispatched, and to save postage and emissions I would have liked to have bought the pump and added it to my existing order.
By the time I finally received an email and message on my answer phone the order had left the warehouse. I'd like to add that closing customer services at 3pm every day must have added to the delay in responding thus making a possibly simple task much more difficult than necessary.
I did appreciate the message that finally
arrived on my answer phone and response to my email though alas it was too late
re reply below: a timely response would still have been appreciated though I appreciate that perhaps you weren't able to on this occasion

1 May 2025
Unprompted review
Turmeric and Honey logo

Reply from Turmeric and Honey

Hi Lisa, thanks for your review and kind words about the products and delivery.

For full details on how our order process works, including why we can’t make changes once an order is submitted, please see: https://www.turmericandhoney.co.uk/delivery-details.

Best regards,
Turmeric and Honey

Rated 1 out of 5 stars

Unacceptably Slow Delivery Despite High Charges

I recently ordered from Turmeric & Honey and paid £5.99 for delivery — a steep fee, especially considering the company is based in London and I’m in Birmingham. Despite this, my order only arrived today, 25th April, which is a completely unacceptable delay.

I was in urgent need of the item and expected much faster service given the short distance and the high delivery cost. There was no proper communication, no tracking updates, and no explanation for the delay. For a company that deals in health and wellness products, such poor service is particularly concerning.

It honestly felt like once they took the payment, the rest didn’t matter. I expected better and more reliable service. I will not be ordering from them again and urge others to be cautious if time is a factor in your purchase.

Very disappointed.

25 April 2025
Unprompted review
Turmeric and Honey logo

Reply from Turmeric and Honey

Hi A,

Thank you for your feedback, and we are sincerely sorry to hear about your experience.

We completely understand how frustrating delivery delays can be, especially when an item is urgently needed. Please accept our apologies for the inconvenience caused. We aim to dispatch orders promptly, and it is disappointing to learn that on this occasion we did not meet expectations.

Regarding the delivery charge, it reflects not only courier costs but also handling and packaging to ensure products arrive safely. However, we appreciate your concerns and are actively reviewing our delivery service and communication processes to prevent situations like this in the future.

Your comments have been shared with our team, and we take them very seriously. If you would like to discuss this further, please feel free to contact us directly — we would like to make things right where we can.

Thank you again for bringing this to our attention.

Best regards,
Turmeric and Honey

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