TUS Watches Reviews 

498
•
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the fantastic quality and wide selection of timepieces available on the platform. Many people frequently mention that the prices are extremely competitive, making it a wonderful place to shop. Consumers also deeply appreciate the remarkably fast shipping services and the secure, beautiful packaging that protects items. Buyers consistently highlight the clear communication, helpful support, and smooth overall ordering process from start to finish. Because of these great perks, many individuals are eager to return for future purchases and strongly recommend the store.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Price

Consumers find price to be a major source of satisfaction, frequently praising the competitive pricing and... See more

Order

Clients share satisfaction on order, frequently highlighting quick delivery speeds, secure packaging, and... See more

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with the professionalism... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brand new watch, well packaged and delivered 24 hour royal mail, tracking was provided. Initially i wasn't aware how to put the crown in for a waterproof seal as I've never owned this type of watch be... See more

Rated 5 out of 5 stars

I mistakenly ordered my green Orient small seconds Bambino watch twice. You contacted me asking if the double order was correct or a mistake, and you then cancelled the duplicate order. Well done. Two... See more

Rated 5 out of 5 stars

Ordered a watch late at night on the 18th of December and it arrived a couple of days later beautifully packaged and exactly as described. TUS operate a loyalty points scheme which is very nice to... See more

Rated 5 out of 5 stars

The customer service was outstanding. When I contacted Tom for a delayed dispatch,he was very helpful and my request was fulfilled. The watch I bought was at a very good price and definitely I will us... See more


Company details

  1. Watch shop

Information provided by various external sources

Orient/Orient Star watches at discounted prices. Worldwide shipping from the UK.


Contact info

5.0

Excellent

TrustScore 5 out of 5

498 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(498)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first watch purchase was a superb experience!

I recently purchased an Orient Mako 2 watch from TUS watches for my 41st birthday and the service was fantastic. The watch is beautiful and was a great price, the delivery was really quick and the packaging was good too. Overall a great experience buying from TUS watches and I'll be back again!

27 October 2025
Unprompted review
Rated 3 out of 5 stars

Every thing was as it should be but no…

Every thing was as it should be but no warrenty card

5 October 2025
TUS Watches logo

Reply from TUS Watches

Hi Mark,

Thank you for your review!

As an authorised retailer of Orient and Orient Star watches, all purchases from our store come with official warranty and therefore we send a warranty booklet with every order.

We have been in contact with you and ensured you have now received a warranty booklet.

Best regards,
Tom

Rated 5 out of 5 stars

First time buyer,won’t be the last

First time doing business with TUS and it won’t be the last?
I ordered a pre owned watch expecting just that,but received a brand new one still in protective stickers etc,wonderful surprise,super quick free postage and well packaged and the TUS wrapping around the presentation case is a lovely touch,wouldn’t hesitate to highly recommend.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Great selection & prices

Tom was amazing from start to the end, always made sure I had all the information needed to make the right decision. He went above and beyond to get the watch delivered fast. Definitely recommend this place for beginners & collectors both.

7 September 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Easy ordering and fast next day delivery. Unfortunately the watch did not appeal to me in the flesh so I returned it and was refunded the next day. I ordered another style which again was delivered next day and I am very happy with it.
Great customer service and highly recommended.

31 August 2025
Rated 5 out of 5 stars

10/10 would recommend 👍

I can’t recommend this company enough. Always quick to answer any questions and quick delivery always. Customer service is second to none and after buying from here a couple of times I will 110% be returning the next time I buy another watch.

Alan H

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Perfection! Superb Customer Service...

The true test of any business is not when things go well, but when problems arise. I bought my 2nd watch from TUS this week (Because the first was great). It was delivered the next day and beautifully packaged. However, the watch wasn't working right. (It was ex-demo but did look perfect) I messaged TUS and received a reply within 5 minutes, which included two things. 1. A free returns label. 2. A promise to ship out (at no extra charge) a better option. I packaged and returned the first watch, only to be told that the better spec replacement was already in the post. It came the next day (today) and is perfect. There was also a gift for my troubles. Now that is world-class service. Sincere thanks to TUS and to Tom...

1 August 2025
Unprompted review
Rated 5 out of 5 stars

A first class experience

First class experience with this firm; very pleased with price, delivery was rapid, packaging fantastic and item itself sized for my wrist perfectly straight out of the box in line with my request. Cannot fault. “Buy with confidence” sounds banal, but in this instance it fits the bill exactly!

Many thanks again.

12 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look