While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, most reviewers were let down by their experience overall. People frequently complained about sudden unjustified account suspensions, automated moderation issues, and the complete lack of helpful customer support or reliable human assistance. Consumers also mentioned that the interface feels uncomfortable and the platform is heavily filled with toxic comments and random content. Some reviewers were happy with the platform, noting that it remains a very useful tool for following real-time breaking news and important global conversations. They truly appreciated how easy it is to connect with people from different backgrounds and share their personal thoughts instantly.

What people talk about most

User experience

Reviewers highlight negative aspects of user experience, pointing out that the platform is a dysfunctional,... See more

Customer service

Customers reported strong dissatisfaction and frustration regarding customer service, highlighting a complete... See more

Website

Customers consistently note negative experiences with website, describing frustration over account... See more

Application

Users describe negative interactions with application, citing a completely nonfunctional design that locks... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Now known as X, this company has no customer support worthy of its name, even for paying users. There are forms available, but while support answers once or twice, they often just copy and paste somet... See more

Rated 1 out of 5 stars

Like many socail media companies as it is known as X now from twitter its the worse place to be on... nothing but abuse bullying and trolls when you reported them nothing gets done apart from you bein... See more

Rated 1 out of 5 stars

Literally can't use Twitter at all in any useful manner without an account. You can see specific tweets if you can find links to them, but you can't read replies or retweets. Browsing post history is... See more

Rated 1 out of 5 stars

I left X/Twitter 8 months ago because I got fed up with their human verification/count the rocks bulls**t. Tried logging in a few days ago and was told my account is "suspended " - can read only.... See more


Company details

  1. Social media agency
  2. also in
  3. Media company

Information provided by various external sources

Twitter is without a doubt the best way to share and discover what is happening right now.


Contact info

1.2

Bad

TrustScore 1 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(2,518)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Urgent Complaint Regarding Twitter (X) Impersonation Issue & Lack of Support

I am filing this complaint against Twitter (X) due to their failure to address a serious impersonation issue on their platform. Despite multiple reports and attempts to resolve this matter through their official support channels, Twitter (X) has not taken appropriate action.

Issue Summary:

An account impersonating me was reported for violating Twitter’s (X’s) policies.
The account was suspended but later reinstated without explanation.
Despite following Twitter’s (X’s) procedures and submitting necessary information, my requests have been ignored or denied without proper review.
Twitter’s (X’s) lack of action is causing harm to my online reputation and personal security.
Steps I Took to Resolve the Issue:

Filed multiple impersonation reports through Twitter’s (X’s) help center.
Attempted to contact Twitter (X) support via email and in-app support.
Received automated responses with no resolution.
Requested Resolution:

A thorough review of the impersonation case.
Permanent removal of the impersonating account.
A clear response from Twitter (X) explaining their decision-making process.
Twitter (X) must be held accountable for its failure to protect users from impersonation and its lack of effective customer support. I request that this matter be escalated and addressed promptly.

Screenshots of impersonation.
Twitter (X) support responses (if any).
Thank you for your time and attention to this matter. I look forward to your response.

Sincerely,
StickBodGoth

4 February 2025
Unprompted review
Rated 2 out of 5 stars

This is just poor mans instagram

This is just poor mans instagram, like why do people even use it? IT's like sending a text message to others, and now it's X, so somehow it got even worse.I dont' need to be on "x" to know whats happening I just open insta and see whats what lol. What i don;t like particularly is the same style for so many years, no innovation and no doing some new things.

27 March 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling support

Absolutely appalling support. Both my personal, and business account was hacked, and I changed my password, but the hackers managed to enable 2fa on both accounts, so I can’t access either of them. I’ve contacted X support team about this, and both times dismissed me and told me that I’m wrong and that I can login??? Then I emailed back, and both times never got an email back. This was nearly a month ago, still no reply. I am extremely annoyed about this situation, as X support is genuinely terrible. If you’re looking for a platform that will help you recover hacked accounts, this isn’t the one for you.

10 March 2025
Unprompted review
Rated 1 out of 5 stars

facist platform

i was blocked on twitter/x for saying that trump is a russian agent.i guess x does not believe in freedom of expression and it looks like it is true that musk is 100% a fascist protecting or bought trump,bottom line it is a useless platform that is owned by a very insecure rich man who would have done better helping the needy with his money instead of being a racist

13 March 2025
Unprompted review
Rated 1 out of 5 stars

Monetized hate and propaganda

Undoubtedly the worst social media platform on the internet. It is full of misinformation and hate. Entire accounts are dedicated to spreading propaganda and inciting hatred towards dark-skinned people. Worst of all, they make money thanks to the sites monetization system. We're talking about Neo-Nazis and other hate groups that dehumanize large segments of the population and get verification marks for it. This is an incredibly dangerous tool that leads to the rise of fascism and ethnic violence.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

No free speech

I have been locked out of my account yet again for saying that reform had shot themselves in the foot over the Rupert Lowe argument. It now appears you can’t use a simple everyday use of a phrase on this platform without having your freedom of speech suppressed. Disgusting violation and you can not complain to them as there is no complaint form on their crap site.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Free speech, huh?

I got flagged for no reason, which is a violation of free speech. I don’t agree with the communist views the platform supports, so I deleted my account. I won’t stand for a service that silences voices just because they don't fit a certain narrative.

8 March 2025
Unprompted review
Rated 1 out of 5 stars

Little engagement without paying

I've been trying to use Twitter for a few months now, and it really just doesn't work as its supposed to. Unless you pay you don't get boosted by the algorithm, and almost nobody sees the posts you're making. Really frustrating experience, let alone the way its used as a far-right propaganda machine.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Wtf is this 😭😭😭😭💀 (money grabbing bastard what it is )

Wtf is this 😭😭😭😭💀
The amount of people that if y say one bad word against someone that they're a fan of man like if. If u say these three words your cooked
"I dislike swifties" how more civil can u be ig. Nobody knows civilness now
Pov someone asks me name a good thing about Twitter
Errrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr why you still here

24 February 2025
Unprompted review
Rated 1 out of 5 stars

Hi I had Twitter long time ago

Hi I had Twitter long time ago. I don’t know what’s wrong with my Twitter. Now he’s paying the ass not letting me is garbage now screw the guy invent twitter

23 February 2025
Unprompted review
Rated 1 out of 5 stars

Just deactivated my account

Just deactivated my account. Used the platform for years with much pleasure. I can't cope with the idea of Elon Mush making money and gaining influence in the world because of me. He used to be just a brilliant tech entrepreneur but so much money/power made him crazy and it is now spinning out of control.

23 February 2025
Unprompted review
Rated 1 out of 5 stars

far right social media echo chamber

this is a far-right social media echo-chamber as of 2024, algorithms proven to push far-right propaganda/content, owned by known nazi and south african emerald mine heir elon musk, selecting “not interested” and reporting certain accounts/posts is meaningless as the algorithm seems to have them whitelisted so that they cannot be stopped from pushing blatant propaganda and disinformation. twitter is dead, long live twitter.

17 February 2025
Unprompted review
Rated 1 out of 5 stars

Nothing good to say about this…

Nothing good to say about this platform... I had my profile but I deactivated since you can't say anything that you are attacked by spamming bots or stupid people (or AI generated bots it isn't clear)

16 February 2025
Unprompted review
Rated 1 out of 5 stars

Racism enabling app

Racism enabling app, to allow racist people to use the N word and express a list to incite hate without consequence I reported a post that actually went alongside their guidelines policy. I read their policy carefully and selected the appropriate one just to test to see if the site follows through. Unsurprisingly it didn’t and in fact gave a whole different policy in response which I’ve kept evidence of their inconsistency, It’s deliberately crafted to only stop inciting violence even when the page was. X is racist unless you’re hanging or lynching someone. Evil and distrustful company.

12 February 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look