Twojeys Reviews 2,249

DONT ORDER TO US! Don’t know how much this apply to other countries but I ordered a $45 hat and the post office held it hostage due to a $50 tariff/export fee!!! The lack of transparency from them regarding this will never have me ordering from their company again.

The item looked different in person than it did on the website

Awful experience I am from the uk and was not warned about a £70 shipping fee. On my receipt tax and export came to 0. Five days after I bought the items I was alerted by my courier about the charge which had to go ahead whether I got a refund or not. I’ve tried contacting them and they still haven’t got back to me!

I bought a bracelet five months ago and it has already fallen apart. Customer service said there was nothing they could do, despite there being a warranty. Products are cute but not made to last.

I will never buy from them again. I have a received a broken necklace which I had to gift to a friend of mine. Well, I wrote 4 emails in two weeks and never got an answer. This is a complete scam and totally illegal. I’ll probably proceed with a complaint as it seems a lot of people are having problem with the support.
This is not what I expected from a company that pretend to be serious. Very disappointed and angry!

They don't ship orders. I ordered a package months ago and they haven't shipped it.

Dear TwoJeys,
First of all, love the brand, most of my Jewlery is from you guys, however, this piece has especially upset me since I bought it. The first time I got the stars bracelet, it broke, the first day I got it as I got on the bike and a little bit of motion from my wrist managed to break the bracelet. I came back the next day, where luckily I managed to get a new bracelet (same one). I really liked it, and this time it lasted about a week time, until it eventually broke again. However, this time much worse as I was in Denmark (one of my residence homes (apart from Madrid), and it broke in the middle of the street, where some of the letters fell in a sewer (or the metal bars in the street that lead nowhere). Some months went by until I eventually came back to which I couldn't return the item (not because of the missing pieces but because of the time that had passed). I came back once more as I have barely gotten to wear it and the jewlers in Denmark cant seem to help me repair it. I would love to get the money back or some type of compensation as I really believe this was not my fault and plus, I really want to keep buying from your brand as you clearly dont face competition in innovation and style. I will put my contact info below in case you want to contact me.
Again, I love your brand and your staff is always super welcoming and helpful, so I hope you can help with the enquiry.
Order N. #208925 (Stars Bracelet)
Name: Tristan Jeberg.

My original order came in less than a week, it is of a good quality, however it was the wrong size. I began the process of returning the item, originally hoping for an exchange, but the company and the returns service have been extremely difficult due to a lack of response, an overcomplicated system, and the seemingly lack of care to resolving issues.

I began the process of returning my item on 8th July and, after my initial difficulty with the returns company and lack of support from Twojeys, was finally able to have my item shipped back to store on 23rd July. It is now 25th August at time of writing, Twojeys have pretty much ignored the emails I have sent by only occasionally providing copy/paste generic responses offering no support at all. I am currently out of pocket by £80 with the company acting disinterested in whether they actually send me the item I requested as an exchange or assist in processing a refund.

This is a service/brand I would urge people to stay away from unless you enjoy your money being stolen from you.

Never got my money back for my return, loved the company for a while, I have many items but this is disappointing. Return service is not correct. Already been waiting for months for return money.

I didn’t get my money after i returned a item now i’ve spent 110€ and dont have anything.
I also spent hours writing the support but they just gave me excuses and now they arent even writing back.

I’m waiting for my refund for over one month now since my return arrived at their warehouse. It’s a shipment value of almost 400€ so I would not recommend anyone to order from this shop! I have tried to reach their customer service several times but I do not get an answer!

2.5 weeks since my HUGE order, never received a tracking, never an answer from the mails. That’s crazy for a “Brand” like this…
Can u reply to the the mails and Send my order or Send a refound?????

I returned my shirt innmediately after i found out the size was wrong. Sended it back and asked for a bigger size in return (so no money back). This was okay and I got the confirmation the new size shirt was bought. Now 3 weeks later after that e-mail, I still do not have my shirt or a trach and trace code. When I e-mail them at: hello(at)twojeys.com they do not reply (waiting 2 weeks on a reply atm).

I placed an order for my dear friend his birthday on 18th of July, his birthday is on 27 of july.

Till this day i havent had a response from about my order

I pay almost €100 eur for no order???
THIS IS A SCAM

shame on you twojeys

I bought a pair of earrings and t-shirt. The next day the items was on sale. The delivery time is horrible even if you order in EU.

I had an issue with one of my purchases and one of the staff in the Amsterdam store, Gaurav, was very helpful and fixed the issue and was very nice and accommodating.

Great jewelry but their year guarantee is a worthless pile of crap. A part of my ring became unsoldered after six months - they claim that isn't a manufacturing issue and refused to fix or replace. No other ring I have ever owned has ever broken in this way - what else can it be? It's a weekend ring, worn when going out. Rings are meant to be worn. Never again from these people - stick to UK owned sellers where you have statutory rights.

Shocking they don’t answer emails , phone , customer service non-existent and fail to tell you that the items are coming from abroad when they have store in London and then charged £83 on top when delivered

I ordered a ring from Twojeys two months ago as a birthday gift for my sister. The package never arrived. Instead, there’s a fake signature marked as proof of delivery – it’s not mine and clearly forged. I’ve explained this multiple times to customer service, and all they keep doing is asking me to “check my lobby.” After two months?!

There’s no accountability, no real help, and certainly no refund. I’ve been left with nothing – no ring, no money, and no support. At this point, it feels like a scam.

Save yourself the stress and disappointment. I would never recommend anyone to order anything from Twojeys.