I went to T W White to arrange a lease car. The sales staff were excellent. The contract and options were fully explained and all my questions were answered by a knowledgeable (and patient) agent. A s... See more
Company replied
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See what reviewers are saying
They are an amazing car dealership. Polite and want to give you the best experience when purchasing a new car. I have now had 3 cars from the dealership.
Great service and MOT - Service booked in for Friday, car dropped off 16:30 Thursday before. TWW started work immediately, and called Friday mid morning, sooner than expected, having completed MOT, se... See more
Company replied
We purchased used Mazda from T W White& Sons, and we were so positively surprised by the customer service we received. Aaron went above and beyond explaining the whole process of buying& selling ( as... See more
Company replied
Company details
- #10 of 45 best companies in Motor vehicle dealer
- #15 of 90 best companies in Car dealer
Information provided by various external sources
New & used Mazda car sales, servicing and parts in South London.
Contact info
Leesons Hill, BR5 2LF, Orpington, England, United Kingdom
- 01689 664499
4.8
Excellent
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good staff…
Have been using this garage showroom for 15 years plus ..always pleasant staff and fair prices and advice if needed..
23 March 2026
Reply from T W White & Sons - Orpington
Don, great to hear such positive feedback from a long standing service customer, thank you.
Reply from T W White & Sons - Orpington
Elizabeth, thank you, we do appreciate your 5 star review for our servicing team.
I cannot praise them enough
I cannot praise them enough, I had a small problem with a car I bought, the service I received from them, from the reception to the manager was A+ , they are a fantastic dealership to buy from, very friendly and professional.
26 March 2026
Reply from T W White & Sons - Orpington
Jeff, thanks for your praise and kind comments about our Mazda showroom team, your satisfaction is our top priority, and we do hope to see you in the future.
Excellent service
26 March 2026
Reply from T W White & Sons - Orpington
Stephen, thank you so much for your high rating for our Mazda showroom team.
Friendly and professional staff on service reception.very capable and professional technicians
Very helpful and friendly staff on service reception.
Technicians very knowledgeable professional and helpful
23 March 2026
Reply from T W White & Sons - Orpington
Mr Hooper, we're glad to hear that you always find our Mazda servicing team to be supportive and professional and hope to continue assisting you for many years to come.
Highly recommended
The Service and Sales team are absolutely great, really helpful. Nothing is too much trouble. They are the best dealership I have ever dealt with.
And they don’t talk down to women like some dealerships do.
3 March 2026
Reply from T W White & Sons - Orpington
Sarah, thank you so much for your kind words and recommendation. We do strive to provide a comfortable and great experience to all our customers and thank you for noticing.
Great service and MOT
Great service and MOT - Service booked in for Friday, car dropped off 16:30 Thursday before. TWW started work immediately, and called Friday mid morning, sooner than expected, having completed MOT, service and car valet. All was properly explained and total cost was as estimated. Very pleased. Professional and friendly.
23 March 2026
Reply from T W White & Sons - Orpington
Mark, we're glad to hear we delivered such a great experience and look forward to helping again in the future.
Reply from T W White & Sons - Orpington
Joanna, we're glad to hear that your Mazda buying experience with us was a good one and we look forward to seeing you again in the future.
Reply from T W White & Sons - Orpington
Doreen, we're so pleased to hear that you're loving your latest Mazda. Do let us know if there's anything else we can do for you.
Reply from T W White & Sons - Orpington
Malcolm, thank you for your high start rating for our Mazda service team. We hope to see you again next year.
Knowledgeable and no pressure
Salesperson is knowledgeable and there was no pressure applied to the sale. I was made to feel like I was the only customer. Called a couple of weeks later to have something checked on the vehicle, there was no quibble and we were offered a courtesy car. Excellent!
3 January 2026
Reply from T W White & Sons - Orpington
Pat, we always strive to provide a top quality and unpressured buying experience to every customer, so are pleased to hear that you rated your experience with our Mazda showroom team to be excellent. We look forward to being of service again in the future.
Reply from T W White & Sons - Orpington
Janet, we're glad you had such a wonderful experience with our servicing team. Thank you for your comments.
Always polite and friendly…
Always polite and friendly regardless if it is an enquiry, a potential buyer or when I return for a service. Nothing is ever a problem and I have always been welcomed as if I was family.
5 March 2026
Reply from T W White & Sons - Orpington
We're very happy to hear that our Orpington Mazda team always provide you with such a positive and welcoming experience and we'll be sure to share your comments with the team.
Simon and the team were so helpful and…
Simon and the team were so helpful and understanding especially when there was a delay with collection of old vehicle by the lease company. They did everything they could to help alleviate any extra costs.
I have used TW White for nearly 20 years. Both service and sales team have always gone above and beyond
12 February 2026
Reply from T W White & Sons - Orpington
Tania, thank you for your kind words and this wonderful review. We're happy you found the Orpington Mazda team to be so supportive throughout your latest buying experience with us. We look forward to seeing you in the future.
Satisfied customer
A prompt purchase, sight unseen,facilitated by extremely helpful staff with prompt and accurate attention to questions and details
30 December 2025
Reply from T W White & Sons - Orpington
We're happy to hear you had such a positive experience with our showroom team, and thank you for leaving this feedback.
CX30
Great service from the Orpington Mazda staff. Picked the car up and they also provided a full tank of Petrol. Definitely would recommend them.
12 February 2026
Reply from T W White & Sons - Orpington
Thank you so much for your positive comments about our Orpington Mazda showroom team. Your recommendation is appreciated.
Always great service 🥰
5 February 2026
Reply from T W White & Sons - Orpington
Denise, we're happy to hear you had a positive experience with our Mazda servicing team on your latest visit. We look forward to next time.
Reply from T W White & Sons - Orpington
Keith, thank you so much for your high star rating for our Mazda servicing team. We do hope to be of further assistance in the future.
Reply from T W White & Sons - Orpington
Miriam, we're glad we could help. Don't hesitate to reach out if there's anything else we can do for you.
Enjoyable Experience - Start to Finis
I'm absolutely thrilled with my new Mazda MX-5, and I'd like to extend my gratitude to T.W. Whites & Sons, Orpington, for making the purchasing process a worry free and enjoyable experience
Simon's dedication to customer satisfaction is truly exceptional. From my initial enquiry to the final handover, he provided invaluable advice, answering every question, and addressing every concern. His attention to detail was excellent, ensuring every aspect of the sale was tailored to my personal needs.
The whole process was stress-free and, dare I say, enjoyable. Simon's friendly demeanor and willingness to go the extra mile created a welcoming atmosphere, making me feel valued and confident in going ahead with my purchase.
A huge thank you to Simon, Aaron, and the team at T.W. Whites & Sons Orpington for an outstanding experience. If anyone's considering a Mazda, I'd highly recommend contacting Simon – you certainly won't be disappointed.
Would I recommend T.W. Whites & Sons, Orpington? Absolutely, without hesitation.
21 January 2026
Reply from T W White & Sons - Orpington
Cliff, our showroom team strives to give an excellent experience and your wonderful feedback provides great motivation for us in continuing to do so. We whole heartedly appreciate your recommendation and thank you for taking the time to share your experience here with others.
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