I went to T W White to arrange a lease car. The sales staff were excellent. The contract and options were fully explained and all my questions were answered by a knowledgeable (and patient) agent. A s... See more
Company replied
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See what reviewers are saying
They are an amazing car dealership. Polite and want to give you the best experience when purchasing a new car. I have now had 3 cars from the dealership.
Great service and MOT - Service booked in for Friday, car dropped off 16:30 Thursday before. TWW started work immediately, and called Friday mid morning, sooner than expected, having completed MOT, se... See more
Company replied
We purchased used Mazda from T W White& Sons, and we were so positively surprised by the customer service we received. Aaron went above and beyond explaining the whole process of buying& selling ( as... See more
Company replied
Company details
- #11 of 45 best companies in Motor vehicle dealer
- #15 of 90 best companies in Car dealer
Information provided by various external sources
New & used Mazda car sales, servicing and parts in South London.
Contact info
Leesons Hill, BR5 2LF, Orpington, England, United Kingdom
- 01689 664499
4.8
Excellent
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best service.
Simon was very helpful with helping me part exchange my car and then helping me choose the right car for me and my family. Allowed us to take as much time to test drive there was no pressure on buying that specific car allowed us to take our time and make the right choice 10/10
29 January 2026
Reply from T W White & Sons - Orpington
Steven, thank you for your praise and kind comments about our Mazda showroom team, which we'll be sure to pass on. If you're ever in need of further assistance, please let us know.
Reply from T W White & Sons - Orpington
Jo, we are very happy to have provided you with such a positive Mazda servicing experience, and look forward to next time.
Excellent customer service
Excellent customer service. I really appreciate the time they took with me and getting me a great deal on my part exchange.
29 January 2026
Reply from T W White & Sons - Orpington
Ebun, thank you for letting our Mazda showroom team know how they did. If you have any further questions, don't hesitate to get in touch.
Staff really helpful and professional
Staff really helpful and professional. Service easy to book, and good communication from staff about items that needed to be attended to. Car ready for collection on time and excellent car valeting.
22 January 2026
Reply from T W White & Sons - Orpington
Marilyn, we're happy you found our service team to be so supportive during your experience here at Mazda Orpington. Looking forward to your next visit.
Easy to deal with and helpful
The sales mgr. Knew his stuff, was helpful and he was not too pushy. Listened to what I wanted and supplied it. Would have given 5 stars but for mistake over MOT not being in place as stated, which they rectified when it came to light.
15 January 2026
Reply from T W White & Sons - Orpington
Sue, thank you for taking the time to let us know about your recent Mazda buying experience and for your patience with our mistake for which we are very grateful.
The team was brilliant and very…
The team was brilliant and very friendly this is the reason I get a vehicle from them.
Speak with them without hesitate
15 January 2026
Reply from T W White & Sons - Orpington
Onur, your wonderful feedback and rating means a lot to our Orpington Mazda showroom team, thank you.
Very organised and efficient
Very organised and efficient. Friendly and accommodating
22 January 2026
Reply from T W White & Sons - Orpington
Thank you, we're glad to hear that we delivered a great Mazda servicing experience.
Annual service and 1st MoT
Great service as usual, friendly and approachable. Car was washed and ready for collection on time. Will be returning next year
5 January 2026
Reply from T W White & Sons - Orpington
Bill, thank you so much for your positive feedback of our servicing team. We look forward to your next visit.
Seemless experience so far ...
Needed to replace current car as it had come essentially to the end of it's life (well, with us). Saw one on the website, nice to drop an online deposit to reserve.
Went in and handed the keys straight away to test drive it. Simple sit down and chat about it afterwards, no pressure and a day to think it over.
Bought it, very nicely presented and all promised pre-delivery work completed. A very relaxing experience.
So far so good. Hope not to use the included warranty and breakdown service, and will see how the garage part works later on but very happy. And local for me too.
If they offer the cars you want do give them a try ... you are not obliged to buy but I suspect if they have what you want, you will.
Highly recommended.
19 November 2025
Reply from T W White & Sons - Orpington
James, your wonderful feedback and rating do mean a lot to our Orpington Mazda showroom team so thank you for taking the time to let us know how we've done. Thanks again for the recommendation too.
Customer care a priority
Customer care a priority. Sorted my little issues immediately with great knowledge
15 January 2026
Reply from T W White & Sons - Orpington
Mrs Harris, we're glad we were able to help you out and look forward to serving you further in the future. Enjoy your Mazda.
Everything about the experience was…
Everything about the experience was great , both Simon and Humair were friendly and professional and the whole experience from first viewing it to the seamless part ex when picking up was great
15 January 2026
Reply from T W White & Sons - Orpington
Martyn, thank you, our Orpington Mazda showroom team strives to deliver an excellent buying experience and are glad you found this to be the case. If there's anything further we can do for you, we're happy to help.
Reply from T W White & Sons - Orpington
Raymond, thank you for your positive comments about our Orpington Mazda showroom team.
Amazing customer service and a…
Amazing customer service and a dealership you can trust. The staff was honest, helpful, and made the entire experience smooth and stress-free for my daughter. The vehicle quality is excellent, and she feels confident in her purchase. Highly recommend!
7 January 2026
Unprompted review
Reply from T W White & Sons - Orpington
Peter, thank you, we do appreciate you taking time to let others know about your family's 5 star experience with us, and of course your recommendation.
This dealership goes above and beyond!
This dealership goes above and beyond! The team was incredibly helpful and made the entire process easy and enjoyable. I never felt pressured, and they were honest and transparent every step of the way. You can really tell they take pride in their vehicles and their customer service. I left feeling confident, happy, and excited about my purchase. I wouldn’t hesitate to come back again.
7 January 2026
Unprompted review
Reply from T W White & Sons - Orpington
Stella, we always strive to provide a top quality Mazda buying experience to all our customers, so it's great to hear that you rate our showroom team so highly. We look forward to seeing you again in the future.
Service was quick
Service was quick, my courtesy car was waiting. Can ask for anything more.
8 January 2026
Reply from T W White & Sons - Orpington
Jimi, we're happy we could meet your expectations, and look forward to the next time.
Thanks
Given time when to bring car for service.Car went in and came out after full service and M.O.T in the scheduled time slot and was cleaned as well.
23 December 2025
Reply from T W White & Sons - Orpington
Steve, thank you for your positive review. We're glad everything went to schedule, and do hope to see you again in the future.
Staff are always polite
Staff are always polite, helpful and accommodating especially when problems occur - I needed to change my MOT and service booking in early December because my husband had an urgent hospital appointment. It was changed for the following day.
I also need to book early in the morning so I can wait for the car because it is too complicated to go home.
23 December 2025
Reply from T W White & Sons - Orpington
Norree, we're happy you found our service team to be supportive, we do try to be as accommodating as possible at any given time. Looking forward to seeing you again in the future.
I needed a service and it was easy…
I needed a service and it was easy booking it with T W White & Sons. The staff are firest class, I sat with my book and drank a few cups of their fresh coffee and when I collected my car the bill was expalined to my satisfaction. And the car had been cleaned!
Pwrfect!
23 December 2025
Reply from T W White & Sons - Orpington
Jonathan, we're glad to hear you enjoyed your visit and do appreciate the praise for our team, which we'll be sure to share with them. See you again next year.
Reply from T W White & Sons - Orpington
Thank you, we are happy to have met your expectations, and look forward to the next time.
Reply from T W White & Sons - Orpington
Agnelo, we really appreciate your positive review.
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