T W White & Sons - Orpington Reviews 

88
TrustScore 5 out of 5

4.8

Leesons Hill, BR5 2LF Orpington, England, GB


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Rated 5 out of 5 stars

I went to T W White to arrange a lease car. The sales staff were excellent. The contract and options were fully explained and all my questions were answered by a knowledgeable (and patient) agent. A s... See more

Company replied

Rated 5 out of 5 stars

They are an amazing car dealership. Polite and want to give you the best experience when purchasing a new car. I have now had 3 cars from the dealership.

Rated 5 out of 5 stars

Great service and MOT - Service booked in for Friday, car dropped off 16:30 Thursday before. TWW started work immediately, and called Friday mid morning, sooner than expected, having completed MOT, se... See more

Company replied

Rated 5 out of 5 stars

We purchased used Mazda from T W White& Sons, and we were so positively surprised by the customer service we received. Aaron went above and beyond explaining the whole process of buying& selling ( as... See more

Company replied


Company details

  1. #10 of 45 best companies in Motor vehicle dealer
  2. #15 of 90 best companies in Car dealer

Information provided by various external sources

New & used Mazda car sales, servicing and parts in South London.


Contact info

  • Leesons Hill, BR5 2LF, Orpington, England, United Kingdom

  • 01689 664499

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(88)

373 reviews in the last 12 months

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Rated 5 out of 5 stars

No complaints

No complaints all went well and the staff very helpful and nice

23 December 2025
T W White & Sons - Orpington logo

Reply from T W White & Sons - Orpington

Valerie, thank you so much for the positive review of our Mazda servicing team.

Rated 5 out of 5 stars

They fixed a couple of body trim that…

They fixed a couple of body trim that was not a warranty issue but done them for me out of goodwill after car purchase..
This dealership has excellent customer service both during and after the sale ...
I will definitely use these again for servicing and then part ex for another model from there showroom..
Would just like to say thanks for all of there professionalism and help ..
Terry

18 December 2025
T W White & Sons - Orpington logo

Reply from T W White & Sons - Orpington

Terry, thank you for your kind words, your satisfaction is our top priority. We'll be sure to pass your comments on to the team, and look forward to seeing you again in the future for servicing.

Rated 5 out of 5 stars

Simon was excellent he didn't push a…

Simon was excellent he didn't push a sale just gave us information on the cars so we could make a decision,the mazda 3 was in mint condition not a mark on it,the puncture repair kit was missing but went back and got a new one was no problem at all
Would recommend them to anyone wanting a mazda

18 December 2025
T W White & Sons - Orpington logo

Reply from T W White & Sons - Orpington

Philip, your recommendation for our Mazda showroom team means a lot, thank you. And we do appreciate you letting others know about your positive experience with us.

Rated 5 out of 5 stars

I can't speak more highly of the…

I can't speak more highly of the service and help I received. Courtesy and Efficientcy are my words for your Leesons Hill Branch.

18 December 2025
T W White & Sons - Orpington logo

Reply from T W White & Sons - Orpington

Jill, our Orpington Mazda showroom team strives to deliver an excellent experience so we're glad you found this to be the case during your visit. We do appreciate your comments.

Rated 5 out of 5 stars

Have been using them for 20 years now

Have been using them for 20 years now. Great team, great service! Whenever I drive the car out after the service I keep thinking that ‘it feels’ like me when I come back from a day in spa!

11 December 2025
T W White & Sons - Orpington logo

Reply from T W White & Sons - Orpington

I'm so glad we've managed to 'pamper' your Mazdas successfully over the years! May you stay a customer for many more years to come. We do appreciate your feedback.

Rated 5 out of 5 stars

Marvellous

Friendly, accommodating and informed staff.

4 December 2025
T W White & Sons - Orpington logo

Reply from T W White & Sons - Orpington

Frank, we're pleased to hear you enjoyed your Mazda buying experience with our showroom team and do hope we'll be seeing you again in the future.

Rated 5 out of 5 stars

Caring

Caring, respectful, knowledgeable, trustworthy staff.
,

27 November 2025
T W White & Sons - Orpington logo

Reply from T W White & Sons - Orpington

Moira, we're happy to see you find our service team to be so supportive during your experiences here at TW Whites Mazda Orpington. Thank you for those kind words.

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