As most of my payment went to express delivery and after nine days I still had not received the item, i wrote to ask what was going on. They asked e to wait to see how long delivery would take. The... See more
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Review summary
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I ordered a sun shirt for my son who likes to walk as he was getting sunburnt on his long hikes. The shirt was as advertised, Thank you. My only question why did this item, which was advertised as b... See more
Company replied
While the purchase went seamlessly, because of freight & other charges I probably paid three times the cost of purchasing it in Australia. I don't know if I can continue due to this.
Company replied
The product is good, quieter than the OWC 4m2 (old model). Delivery date changed after purchase - a minor annoyance. Due to my circumstances it hasn’t seen a lot of use yet.
Company replied
Company details
Written by the company
The best online shopping website in Australia. Shop electronic goods, fashion accessories, beauty products, mobile, men & women clothing, shoes, home & kitchen appliances online on Ubuy in Australia: Visit Ubuy to shop from the USA, UK, Japan, & Korea. Explore imported products online from the USA, UK, Japan & Korea. Buy from Ubuy to ship from the USA, UK and China to Australia and order from abroad. We provide cross-border shopping experience with great offers and deals. ✓ Low prices ✓ Big discounts ✓ Fast shipping ✓ Genuine brands ✓50 Million products. | Online Shopping | Electronics, Health & Beauty Product, Fashion| Ubuy Australia
Contact info
56a Anzac St, KWI 918054, Chullora, NSW 2190, New South Wales, Australia, New South Wales, Australia
- +61 (2) 61810756
- info@ubuy.com
- www.u-buy.com.au
4.0
Great
314 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Came very quickly which was greatly appreciated.
Loved using this service. Product cam quick and all in good order
14 January 2026
Unprompted review
Reply from Ubuy Australia
Hello Lisa
Thank you for the fantastic feedback! We're thrilled to know you had such a great experience with Ubuy Australia. It's music to our ears that your product came quickly and was in good order, that's exactly the service we aim to deliver.
We truly appreciate you taking the time to share this and hope to serve you again soon!
Warm regards,
Team Ubuy!
Good delivery time.
9 January 2026
Unprompted review
Reply from Ubuy Australia
Hello Manny
Thank you for your 4-star review and for highlighting our good delivery time! We're pleased to know we met your expectations in getting your order to you promptly.
We hope to have the opportunity to serve you again soon.
Warmly,
Team Ubuy Australia!
Brilliant service and speedy delivery
Brilliant service and speedy delivery
18 December 2025
Unprompted review
Reply from Ubuy Australia
Hello Katie
Thank you so much for your fantastic 5-star review!
We are thrilled to hear you experienced brilliant service and speedy delivery. Providing a seamless and efficient shopping experience is our top priority, and your feedback lets us know we're on the right track.
We truly appreciate you taking the time to share your positive experience and hope to serve you again soon.
Best regards,
Team Ubuy Australia!
Fast service & super communicative
Fast service & super communicative
9 January 2026
Unprompted review
Reply from Ubuy Australia
Hello Sarajane
Thank you so much for the fantastic 5-star review! We're thrilled to hear you were happy with our fast service and communication. Providing a smooth and transparent experience is our top priority. We look forward to serving you again soon!
Warm regards,
Team Ubuy Australia!
Reply from Ubuy Australia
Hello Kirsten
Thank you for the 5-star review! We're thrilled to hear you had a positive experience with our delivery service. Providing a reliable and efficient delivery is a top priority for us here at Ubuy Australia. We hope you're enjoying your purchase and look forward to serving you again soon!
Warm regards,
Team Ubuy!
From the Happy Customer to The you ubuy.com.au very…
The company you ubuy.com.au very efficient with your communication.
I am happy with the service and the delivery of the products that I have ordered.
They are very professional in their own right ways of serving their customers .
Thank you and Very Happy and Successful New Year to You All.
Warmest Regards
Virginia
8 January 2026
Unprompted review
Reply from Ubuy Australia
Hello Virginia,
Thank you so much for taking the time to share your 5-star experience with Ubuy Australia. We are truly delighted to hear that you found our communication efficient, our service professional, and that you were happy with the delivery of your products.
Feedback like yours is incredibly encouraging and motivates our entire team to continue upholding the high standards you’ve described. It was our pleasure to serve you.
We sincerely appreciate your kind New Year's wishes and send the very same warm regards back to you. Wishing you a joyful, happy, and successful year ahead!
Warmest Regards,
Team Ubuy Australia!
Reply from Ubuy Australia
Hi Vanessa 😊
Thank you for your wonderful review! We’re glad you found the experience easy and efficient. Your support means a lot to us!
Best regards,
Team Ubuy
Import Without A Hassle
I was able to buy items from the USA, through Ubuy Aust. Some companies as you know in the states does not allow postage in Australia but UBuy were able to get the item i wanted. Postage and handling are great too with tracking. I liked the customer service experience 👍🏼👍🏼
1 December 2025
Unprompted review
Reply from Ubuy Australia
Hi Jason,
Thank you for sharing your experience! We’re glad we could help you import the item smoothly and that you were happy with the shipping, tracking, and customer support. Your feedback truly motivates our team.
Best regards,
Team Ubuy
U BUY ARE SCAMMERS AND FRAUDSTERS
U buy are scammers and Fraudsters advertising Merrell Moccasins in colours they don’t have and then charging the same amount of the fits of two pairs of shoes as handling and shipping.
You would think the are dealing with morons.
In Australia we have the ACCC and Australia Consumer Laws. If you want to sell into Australia you have to have a registered office and a manned phone from 10am till 5pm Monday to Friday.
This company has none of that but Australia being what it is just lets these conniving companies get away with with ripping us off.
The ACCC is a bunch of legislative morons who do nothing to protect us from companies like UBUY who should be called URIPOFF.
4 January 2026
Unprompted review
Reply from Ubuy Australia
Hello Mikee
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and disappointment caused by the shipping charges you encountered.
We would like to clarify that Ubuy operates as an international shopping platform, sourcing and shipping products directly from warehouses located in various countries, including the United States, the United Kingdom, Japan, and others, to deliver globally inlcuding Australia. This international air shipping model, which involves factors like product weight, dimensions, and logistics partnerships, directly influences the final shipping fee quoted at checkout.
Regarding your point about our .com.au address, we use this Australian domain to better serve our local customers with a region-specific interface and customer service. However, the international shipping origin and associated costs remain as described above. We are fully committed to transparency in our pricing.
To investigate the specific quote you received, we genuinely urge you to email us at info@ubuy.com with the product links or details of the shoes you were viewing. This allows our shipping team to conduct a manual review and explore any possible alternatives. We assure you that we aim to comply with all relevant Australian regulations regarding transparency and fair trading. Our goal is to resolve your concern directly and amicably. Please reach out via email so we can address this matter specifically and work towards a satisfactory resolution.
Warm ragards,
Team Ubuy!
Very disappointed with the product
Very disappointed with the product. I received this non stick frypan as a gift from a family member overseas, they paid $89 Aud. When unpacked I noticed 2 dark spots in the base, when I used it there was a section of the base that went completely black, not only inside the pan but also on the base on the outside in the same spot. Very poor quality for the price paid.
2 January 2026
Unprompted review
Reply from Ubuy Australia
Hello Elizabeth Jahn
We sincerely apologize for the poor quality of the frypan you received as a gift. To investigate and resolve this, we need to locate the order.
As the purchase was made by someone overseas, please email info@ubuy.com with the order number, a screenshot of this review, and a summary of the issue. Our team will investigate immediately and contact you directly.
We value your feedback and are committed to making this right.
Warm regards,
Team Ubuy!
My package arrived damaged …
My package arrived and the bottom of the wooden box is cracked through the middle disappointed as this was a Christmas present
23 December 2025
Unprompted review
Reply from Ubuy Australia
Hello Ellen Davidson
Thank you for taking the time to share your experience, and please accept our sincerest apologies. We are very sorry to hear that the wooden box arrived damaged, especially as it was intended as a Christmas present. We understand how disappointing this must be.
To resolve this for you promptly, please email our support team at info@ubuy.com with the following:
- Images of the cracked box
- Images of the packaging it arrived in
- Your order number
As mentioned, we do have a 7-day return window for eligible items, and our team will guide you through the return and refund process as quickly as possible.
We value your business and hope to have the opportunity to restore your faith in us.
Warm regards,
Team Ubuy!
Ubuy delivered!
Ubuy delivered my desired goods from the US swiftly and in good order. I had a follow-up purchase to make and had no hesitation going back to Ubuy.
13 November 2025
Unprompted review
Reply from Ubuy Australia
Hello Lindsay,
Thank you so much for your wonderful review! We’re delighted to hear that your order from the US was delivered swiftly and in great condition, and it means a lot to us that you chose Ubuy again for your follow-up purchase.
We truly appreciate your trust and look forward to serving you again soon 😊
Best regards,
Team Ubuy
Reply from Ubuy Australia
Hello Nada,
Thank you for taking the time to share your review! We’re glad to know you’re happy with the product. Your feedback means a lot to us.
Best regards,
Team Ubuy
Easy transaction
Easy transaction, original product and fast shipping.
23 December 2025
Unprompted review
Reply from Ubuy Australia
Hello Colin,
Thank you for your wonderful feedback! We’re glad to hear you had an easy transaction and that the product arrived quickly and in original condition. We truly appreciate your support.
Best regards,
Team Ubuy
After reading reviews to upsize we…
After reading reviews to upsize we ordered a size up and it was actually way to big. It's not been worn and we still have original packaging and emailed the day we received it and theyre not willing to exchange the size. Don't recommend buying from these guys
24 December 2025
Unprompted review
Reply from Ubuy Australia
Hello Kasey Nunes
Thank you for taking the time to share your review. We understand that you selected the XXL size based on customer recommendations, and we're sorry to hear the fit was not as expected.
We have carefully reviewed your case and our records confirm that the item delivered matches the size (XXL) selected at the time of purchase. As there was no error in fulfillment, defect, or damage, we are unable to proceed with an exchange or refund for size-related concerns.
As outlined in our Return Policy, items that are correctly delivered are not eligible for return, refund, or exchange due to sizing or fit preferences. You can review the policy in detail here:
https://www.ubuy.com.au/return-policy
We truly regret any disappointment this has caused and appreciate your understanding of our policy. If you have any other concerns, please feel free to reach out to our support team at info@ubuy.com
Thank you for your cooperation.
Best regards,
Team Ubuy!
Prroduct was reasonably priced
Prroduct was reasonably priced and of good quality. Delivery was 8 days which is pretty good considering it came from the USA to country West Aust. Very pleased.
10 December 2025
Unprompted review
Reply from Ubuy Australia
Hello Ers,
Thank you for taking the time to share your feedback! We’re happy to know that you found the product reasonably priced and of good quality, and that the delivery time met your expectations despite the international shipping from the USA to Western Australia.
Your satisfaction truly means a lot to us, and we look forward to serving you again in the future.
Best regards,
Team Ubuy
Got my product within 5 days from OS
Ubuy offered great service, I was kept up to date with the progress and it was delivered within 5 days from overseas at a good price.
21 December 2025
Unprompted review
Reply from Ubuy Australia
Hello Mark,
Thank you for taking the time to share your feedback! We’re glad to hear that you were happy with our service, timely updates, and quick overseas delivery within just 5 days. It’s great to know you found the pricing fair as well.
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Team Ubuy
Happy with the product
Happy with the product and the delivery service. Very much appreciated.
24 December 2025
Unprompted review
Reply from Ubuy Australia
Hello Katerina,
Thank you for your kind review! We’re happy to know that you’re satisfied with both the product and the delivery service. Your appreciation truly means a lot to us.
We look forward to serving you again in the future.
Best regards,
Team Ubuy
Fantastic product
Fantastic product. Just takes a while to get delivered to Australia
24 December 2025
Unprompted review
Reply from Ubuy Australia
Hello Phuong,
Thank you for sharing your feedback! We’re glad to hear that you’re happy with the product. We appreciate your patience regarding the delivery time to Australia, as international shipments can sometimes take a little longer.
We truly value your understanding and hope to serve you again soon.
Best regards,
Team Ubuy
Reply from Ubuy Australia
Hello Angelo,
Thank you for taking the time to share your review! We’re delighted to hear that your ordering and delivery experience was seamless.
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Team Ubuy
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