uk.govype.com Reviews 

SUPER SLOW delivery! Don't think I will be ordering from them again.. If you want I fast one I recommend ordering from eBay, it's few pounds more but you get it within 1-2 days max

Really slow at responding, and don't seem to forthcoming in sending me a replacement vape. They want me to use the prepaid label and send it back... Even though i have had the vape 7 weeks. They also said that i should only charge it using a laptop Usb or in the wall socket Usb (this is how i charge it!!) so basically i have a faulty vape but still can't just send one out to replace the battery.

Really amateur website - couldn’t get it to load properly on my device. Finally opened an account but couldn’t add a credit card - half the details were blacked out. Shame as I tried the epod device & really liked it. Haven’t been able to get on with any other device on the market. If they get their act together, they would have a customer! Deleted my account straight away. When you get your act together Vype - maybe I’ll try again. But for now it’s just 2 stars!

Late deliveries and amateur website - Best to avoid.

Purchased 2 vype e pens from

VAPE PEOPLE LIMITED
WHO ARE BASED AT 329-339 PUTNEY BRIDGE ROAD UNIT 5 LONDON SW15 2 PG
BOTH vype epens arrived a day late after I paid extra for them to be delivered before 1pm the next day. And poorly and tatty packaging.
They don't respond to voicemail, or email.
They sent 2 broken epens with no chargers.
AVOID THIS COMPANY.
I'M OFF TO TWITTER TO SPREAD THE NEWS ABOUT THEM. So at least over 10k people will be warned.
Then after everyone stays away I hope they go broke. Fkn bas@rds!!! AVOID AVOID AVOID. DON'T GIVE THEM YOUR MONEY. YOU'VE BEEN WARNED.

Orders lost or not sent, also poor communication.
Telephone not answered, email not replied to.
Please avoid this brand is you like good customer service.

Love the vype e3 pen my best friend also uses it i had no intentions of stopping smoking only cutting down...I have not had a proper cig in 8 weeks.i ordered some new tops for my cig on Tuesday 14th April and they were delivered Thursday 16th April never had problem with delivery

Do not purchase from this brand, they delivered open packages to me in 4 different deliveries and not matter how many times I write to them, there was no support. Their customer service is awful, the cartridges are leaking in the mouth while using which isn’t healthy at all, also I have raised this to their customer service but then didn’t even issue me a ticket to start with, very bad service and bad quality.

Takes far far far to long to arrive.. yes you save money on subscription.. but it will take days for you stuff to arrive.... Started to order my caps from Argos as same day delivery..

My epen caught alight i am so lucky i was home. I have had to go through this awful rig ma roll of hanging on the phone for up to an hr sending emails pics being transferred to the operator then back no one there help me please this is awful

I have used vype products for a long time. It has however become a nightmare to get hold of any liquids in the shops, as no one stocks them anymore. I have only ordered a couple of times from their website in the past, both times it failed miserably, because of their delivery company Yodel. Stupidly, I did another order last week, only to figure out that they still use Yodel for their deliveries! To date, I haven't had a single parcel delivered to my address successfully with Yodel. So beware, any self-respecting company would use a reputable delivery company. I can see that I am not alone having this issue here.

All of this combined, I cannot see another option than to change vape brand, what's the point, if you cant buy it in the shops, nor have it delivered?

I have been using Vype products for about a year and they always arrive on time. My device broke a few months ago and they replaced it with no issues. Communication is brilliant and even though they have stopped selling my original one..... they have sent other ideas. Can not fault them

I love my vype products i currently have the epen 3 that has been around for almost 2 years now and theres always new flavours being released like coconut which i got last week. All vype flavours are very rich in flavour and dont taste cheap like 88 vape liquids and are reasonably priced. This is the 2nd epen 3 ive had to replace and its not expensive to buy the kit again and again ive gifted my friends and family the epen 3 and etank pro 2's so thats christmas sorted👍

Disgusting. Please do not talk to me about policies when you cannot supply the items I ordered or the fact that I have a14 day window in which to complain, but when you do, what do you receive nothing but excuses,in particular Bianca who supposedly spoke to her management team, not good management, I think everyone should change from VYPE to Innokink or Smok as a good comapny that treats people with respect as they are making millions out of us who are condiered less than the others. I , for one, say lets make a drastic change and put them in the deserve list that they need. Absolutely horrendous customer service , incoherent messages, and taking money from the public through their OWN mistakes. Please, I will review this on every website possible so pleae follow my utter distaste with this company. If you wish to find me please see Linked in Or Trip advisor as proof of who writes honest reports.

I’ve been using Vype for about 4 years love their products but recently I ordered on the website and never received my items I’ve called them 5 times about this the customer service staff are so rude from the first call I was told I would be refunded the problem had occurred because of a system update they are currently doing, every call I made I was told about this like its my fault not once did any one apologise and they have still not refunded me luckily I paid with Paypal so have phoned them about it but would avoid them because if you have a problem you won’t get your money back easily.

Love my Epen3, Love the mango flavour refills and cant wait to see what product they win "Product of the year" with next year

epod works brilliantly. Only issue right now is the fact I cant seem to buy the menthol cartridges, but I'm guessing demand has gone through the roof and temp issue

Ecig failed to charge after 5 months, go vype want me to write an essay and blame me for an inferior product. Honour your 6 month warranty on batteries instead of delay tactics. Ridiculous!!!

After painfully navigating the Vype juvenile website I was saved from another nightmare experience with Yodel when I read the small print and realised they use these clowns. But Vype say on their site you can select another courier, but Vype support say this is not true? ANOTHER COMPANY I WILL AVOID UNTIL THEY AVOID YODEL!

They double charged me for an order, I sent back the unused items and they are refusing refund my despite them receiving the unused items 5 days ago. Customer service keep claiming they will be refunding my money for 3 days now. Trading standards need to be made aware of these people