Had a problem setting up auto-renewal and spoke with Vicky via email. She was quick and responsive, and really helpful! She explained simply for me and provided images for reference too. She even rais... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It can be turgid renewing SPC especially when you have multiple ones The lead , Lijana , was thorough , interesting, up to date , encouraging and showed a huge breadth of knowledge of subject . Th... See more
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The tutor was clear with his instructions and made me feel comfortable even though I sometimes got in a bit of a twiddle with the chat box! The chat rooms were interesting. The information display... See more
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Throughly enjoyed the safeguarding course, taking some important advice back to raise. Although it's a 3hr course, this went quickly and the course was rolled out very effectively by the knowledgeab... See more
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Company details
- #5 of 10 best companies in Charity
- #62 of 98 best companies in Career and Education Provider
- #78 of 139 best companies in Insurance company
- #13 of 14 best companies in Liability Insurance Company
- #4 of 7 best companies in Sports Insurance Company
About UK Coaching
Written by the company
We Are The Team Behind The Coach
Coaches change lives.
We’re here to equip you with the tools, guidance, and resources to grow, thrive, and make a lasting impact.
No matter your sport, background, or role whether you're a coach, coach developer, exercise trainer, sports instructor, activity leader, volunteer, community sports leader, parent helper, or teacher we stand by you.
As the UK’s only independent representative body for coaches, we champion, support, and develop the entire coaching community, driving healthier, happier communities through great coaching.
Through UK Coaching Club, you gain exclusive access to expert insights, practical resources, and dedicated support—helping you navigate both your coaching journey and everyday life.
We’re building a thriving network where you’re never alone. From grassroots volunteers to paid professionals plus those who train and develop coaches we exist to inspire active, healthy communities.
Whatever your role, wherever you work, and whoever you empower we’re here to help you make a difference.
Support includes protection too. UK Coaching offers dedicated Fitness Insurance designed to safeguard coaches, instructors, and trainers when the unexpected happens. More than just a safety net, our insurance gives you peace of mind while enabling us to continue supporting a thriving coaching community.
We hear you. We see you. We support you. We represent you because we are you.
Our Vision, Mission, Purpose
Written by the company
- Vision
- To build a healthier and happier nation through great coaching.
- Mission
- To become the UK’s leading destination for learning and development, products, and services for the coaching workforce.
- Purpose
- To be here for the coach
Contact info
2 City Walk, LS11 9AR, Leeds, United Kingdom
- 0113 274 4802
- communication@ukcoaching.org
- www.ukcoaching.org
4.6
Excellent
717 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid for an online coaching course but…
Paid for an online coaching course but when I clicked the link it was unavailable. Disappointing.
1 February 2026
Reply from UK Coaching
Thank you for your feedback, and I’m really sorry to hear that the course link wasn’t available when you tried to access it. That’s understandably disappointing. This isn’t the experience we want for our learners, and we appreciate you letting us know. If you haven’t already, please get in touch with our support team so we can resolve this quickly for you. The UK Coaching Team.
Great delivery
Great delivery ! Professional, informative, friendly and awesome session! Thank you for the awareness given on all those very important topics
29 January 2026
Reply from UK Coaching
Thank you so much for the wonderful feedback. It’s great to hear that you found the session professional, informative, friendly, and delivered with such energy. We’re really pleased the topics covered were valuable for you. The UK Coaching Team.
Reply from UK Coaching
Thank you for the kind feedback. The UK Coaching Team.
Really experience
Great organisation instructions easy to follow Course facilitator knowledgeable engaging and enthusiastic
21 January 2026
Reply from UK Coaching
Thank you for the fantastic feedback. It’s great to hear that you found the organisation clear, the instructions easy to follow, and the course facilitated with such knowledge, enthusiasm, and engagement. We really appreciate you taking the time to share your experience. The UK Coaching Team.
Internet did NOT play ball!!
Very intermittent Internet connectivity -kept missing what was being said. Presenter handled siuation well, but very disruptive to overall experience.Would have liked a little introduction from all attendees-felt awkward being put into groups...followed by some long silences in breakout sessions!!
Very enthusiastic presenter, but would have liked more slides to put legislation into context. Difficult to follow. Lots of follow up reading, but could have sent a list of recommended documents with e-mail. Long evening session!!!!
26 January 2026
Reply from UK Coaching
Thank you for your detailed feedback. I’m sorry the internet issues disrupted the session, though I’m glad the presenter handled it well. Your points about introductions, breakout rooms, and clearer legislative context are really helpful, and we’ll review these for future sessions. We appreciate your suggestions on providing recommended reading in advance and will take this on board. Thank you again for sharing your experience. The UK Coaching Team.
Reply from UK Coaching
Thank you for the great feedback. It’s lovely to hear that you found the system easy to use and our customer support helpful. We really appreciate you taking the time to share your experience. The UK Coaching Team.
the corse was well delivered and above…
the corse was well delivered and above expectations
the website and the courses quality is high
27 January 2026
Reply from UK Coaching
Thank you for your wonderful feedback. We’re really pleased to hear that the course was delivered to a high standard and exceeded your expectations. It’s also great to know you found the website and course quality impressive. The UK Coaching Team.
Reply from UK Coaching
Thank you for your feedback. It’s great to hear that you found the facilitator knowledgeable and experienced. We really appreciate you taking the time to share your positive experience. The UK Coaching Team.
Great training modules well presented.
25 January 2026
Reply from UK Coaching
Thank you for the great feedback. It’s wonderful to hear that you found the training modules well presented. We really appreciate you taking the time to share your experience. The UK Coaching Team.
Relevant and non-judgemental
Discussion and learning opportunities were open and non-judgemental. The tutor held the course with assuring ease and competence and was able to apply our own circumstances to the information in the course.
26 January 2026
Reply from UK Coaching
Thank you for sharing such thoughtful feedback. It’s wonderful to hear that the discussion felt open and non‑judgemental, and that you had plenty of opportunities to learn and contribute. It’s also great to know the tutor delivered the session with confidence and was able to relate the content to your own circumstances in a meaningful way. The UK coaching Team.
Very good
Presenter was very good, managed session professionally. Subject of the course is very important and while most of it, for most people, is common sense, it is still very important to emphasise certain points and I think this course managed to do it.
26 January 2026
Reply from UK Coaching
Thank you for taking the time to share your feedback. It’s great to hear that the presenter delivered the session professionally and that the course highlighted the key points effectively. Even when much of the content feels like common sense, reinforcing those important areas really does make a difference. We appreciate your thoughtful review. The UK Coaching Team.
Very easy explanations at each stage to…
Very easy explanations at each stage to understand as well as instructions to more information if needed. Able to take time and take in and also see explanations.
24 January 2026
Reply from UK Coaching
Thank you for sharing your feedback. It’s great to hear that the explanations were clear at each stage and that the additional guidance was helpful when you needed more information. I’m glad the pace allowed you to take everything in comfortably. Your comments are really appreciated. The UK Coaching Team.
Very useful for coaching.
23 January 2026
Reply from UK Coaching
Thank you for your feedback. It’s great to hear that you found the course very useful for coaching. We really appreciate you taking the time to share your experience. The UK Coaching Team.
Reply from UK Coaching
Thank you for your feedback. It’s wonderful to hear that you found the webinar engaging and well attended, and that the host’s delivery made a positive impact. We really appreciate you taking the time to share your experience. The UK Coaching Team.
Simple and efficient
A very simple process to connect and complete my insurance upgrade.
25 January 2026
Reply from UK Coaching
Thank you for your review. It’s great to hear that you found the process simple and straightforward when completing your insurance upgrade. We really appreciate you taking the time to share your experience. The UK Coaching Team.
Disappointing experience.
I phoned and asked for help, I was promised a return phone call, nobody ever phoned.
When trying to launch courses I get error 500 all the time, the dashboard does not make sense, very clunky.
Disappointing experience.
1 February 2026
Unprompted review
Reply from UK Coaching
Thank you for taking the time to share your experience. I’m really sorry to hear that you didn’t receive the call back you were promised and that you’ve been running into repeated errors when trying to launch your courses. That’s understandably frustrating.
We’re currently working to resolve the technical issue you’ve described. Your feedback is incredibly helpful in highlighting where improvements are needed, and we appreciate your patience while we address this.
Thank you again for letting us know. The UK Coaching Team.
safeguarding workshop
I attended the safeguarding workshop, the person running it basically spoke for the whole three hours. Hardly any legislation spoken through and no definitive good/poor practice. Ran poorly.
23 January 2026
Reply from UK Coaching
Thank you for taking the time to share your experience. I’m sorry to hear that the safeguarding workshop didn’t meet your expectations. It’s disappointing to learn that the session felt one‑sided and lacked clear guidance on legislation and examples of good and poor practice. Feedback like yours is really important, as it helps us identify where improvements are needed to ensure the workshops are engaging, balanced, and genuinely useful. We appreciate you letting us know. The UK Coaching Team.
Fantastic set up and course
23 January 2026
Reply from UK Coaching
Thank you for your feedback. It’s great to hear that you found the set‑up and course fantastic. We really appreciate you taking the time to share your experience. The UK Coaching Team.
Excellent customer service
Had a problem setting up auto-renewal and spoke with Vicky via email. She was quick and responsive, and really helpful! She explained simply for me and provided images for reference too. She even raised an issue with the IT team when we realised it was an issue with the website/when you can auto-renew. Very pleasant customer service experience :)
23 January 2026
Reply from UK Coaching
Thank you so much for your lovely review. We’re delighted to hear that Vicky was able to support you so quickly and clearly, and that her explanations and visuals made things easier. It’s great to know she could escalate the issue to our IT team as well. We really appreciate your kind words and are glad you had such a positive customer service experience. The UK coaching Team.
I am not particularly computer literate…
I am not particularly computer literate so many things will be missed and not accessed.
So keeping my details up to date and any other computer based exchanges is a challenge.
19 January 2026
Reply from UK Coaching
Thank you for sharing your feedback. We understand that online systems can feel challenging if you’re not confident with computers, and we appreciate you letting us know. We’re glad you took the time to highlight this, and we’ll continue working to make things as clear and accessible as possible. If you ever need support, we’re always here to help. The UK Coaching Team.
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