Uk Home Save LTD Reviews 

436
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is extremely polite, helpful, and very efficient at completing heating work quickly without leaving any mess behind. People also appreciate how friendly and knowledgeable the engineers are when explaining the entire process clearly to everyone. However, some customers also noted frustrating issues with ongoing communication and unexpected pricing. Some reviewers were not happy with unreturned phone calls and ongoing difficulties reaching support after the work was finished. A few people felt that the packages were heavily overpriced or that some customers were encouraged to pay high costs for services that were not always perceived as necessary.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and punctual engineers who... See more

Staff

Reviewers mention positive feedback about staff, noting that engineers and team members were very polite,... See more

Customer communications

Customers had negative experiences with contact, frequently reporting unreturned phone calls and ignored... See more

Price

Customers consistently note negative experiences with price, reporting excessive and overpriced charges for... See more

Product

Reviewers highlight ambiguous aspects of product, with widely differing opinions on its necessity and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

worked well Matthew explained it all very well and the team was very efficient and completed all work and change my kitchen taps

Rated 4 out of 5 stars

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan


Company details

  1. Heating service

Written by the company

UK Home Save LTD is helping the people to save money on utility bills including gas, electricity and water. We offer a full house energy audit using the latest technology including the use of thermal imaging cameras to assess where energy is being lost in the home, this will allow us to make impartial recommendations where mostly inexpensive improvements can be applied that will quickly bring a return on the investment so that the customer will soon be in profit as a result of the energy saving solutions that we advise and install saving hundreds of pounds each year on their current energy bills


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

436 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(436)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When they eventually arrived they were…

When they eventually arrived they were brilliant. I now hope that my heating bills will be considerably lower. I never expected there to be so much black mud in my system as, in theory, it had been 'serviced' every year.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Please be careful of these

I don’t do reviews. But for this I wish I could give it no stars. I was constantly pestered for 3 days before I reluctantly allowed them to come out to my property. It cost me almost £2000 of my own savings and the fitter who came out had absolutely no manners or no respect. Left stains all over my bathroom toilet when he kept going every hour. I am in my 80s and they would not leave me alone. All these positive reviews have got to be made up. Would not recommend as they are scammers and just completely rude. And absolutely horrible people who just seem to pray on the elderly like me. Just please be careful with this company.

11 December 2024
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

We believe this is a malicious review, along with the others that have come in today. We are working to try an resolve this and have flagged it with trustpilot, if you are a genuine reviewer please contact us on 03336661982 or enquiries@ukhomesave.com and we will remove this reply and aim to solve any problems you may have

Rated 1 out of 5 stars

Constant calls and pressure tactics was…

Constant calls and pressure tactics was used to get over a thousand pounds out of my elderly dad. All they did was flush his radiators. Con men is all they are please avoid

13 December 2024
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

We believe this is a malicious review, along with the others that have come in today. We are working to try an resolve this and have flagged it with trustpilot, if you are a genuine reviewer please contact us on 03336661982 or enquiries@ukhomesave.com and we will remove this reply and aim to solve any problems you may have


Rated 1 out of 5 stars

Cold called an elderly relative and scared them into agreeing

Cold called an elderly relative. Engineer/ assessor turned up late in the evening and scared them into believing they needed over £1000 of work doing because ' they should condemn the system it's that bad'. Claimed the work would be discounted from £1500 to £1100 for being older but that looks like the standard price.
Left them too afraid to turn the heating on and terrified how they were going to pay but made them believe it was needed for safety.
Two local engineers from 2 separate companies stated price was extortionate and the work would cost much less. Also that the work wasn't actually needed, it was an issue with one radiator.
Luckily managed to cancel the job before the contractors arrived.

6 November 2024
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Thankyou for your feedback, I am sorry that your relatives experience has been perceived in this way and they were in anyway left frighten by our service, this is not our aim or the experience of our many of thousands of other customers.
All our appointments are booked within a 30 minute window, so if the energy assessor arrived in the evening this would be the time the appointment was agreed for, we like to offer later appointments to help out or working customers as many find these more convenient than the daytime and obviously we do not know the age of our potential customers when we make the appointments.
Our prices do vary due to a variety of factors, everyone's heating system, circumstances and requirements are different and as such we can not run to a one price fits all model of business.
We would like to see the quotes you received from other companies as we believe our prices to be competitive for what we offer, especially with the 5 years after service we provide, perhaps these companies were not actually quoting like for like and just for a part of our service.

Rated 1 out of 5 stars

Don't you do less than one star

Don't you do less than one star? Very well trained group.... at cold call sales. Avoid, avoid, avoid. Currently working Gateshead area I believe.

2 December 2024
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello

We have no record of any customers or potential customers with this name. We have also had no contact from anyone with any complaints in the Gateshead area. Could you please contact us urgently so we can check it is indeed our company you have had contact with (we have had a few reviews left recently that were not about our company) and we can work to allay your fears/resolve any issues you may have. Please call us on 03336661982 or email enquiries@ukhomesave.com

Rated 1 out of 5 stars

Scam

Scam. Do not do business with this company. The business prey on the elderly and scam for £1100 for services that are not required and not undertaken
If you have had work done then do not pay until you have assessed the work.
Customer service Do not return calls.

25 October 2024
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello,
Unfortunately we do not recognize a lot of the information you have published int his review.
All services we undertake are required as seen in our initial meetings with our infrared cameras showing the homeowner exactly what is going on inside their radiators and if any work needs doing. We regularly walk away from properties where the work does not need doing.

Our prices differ due to a number of variables and payment is NEVER taken until all work is finished and the customer is happy with the work. Customer services are returning all call so long as a message is left, Please try to contact us again so we can discuss this with you.

Rated 5 out of 5 stars

Great service friendly staff

Deacon and Kelvin came out to flush my system today and they were very professional in the way they did things. They showed me the results at the end of the service and I was in true shock. The staff are very courteous in the way they do their job I strongly recommend.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

A job well done

The work done (cleaning house radiator system and fitting filter etc) was carried out by two people. They were courteous and friendly, and carried out the work well and efficiently. We do not know yet if the desired effect (energy saving) will be achieved.

23 November 2024
Unprompted review

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