Uk Home Save LTD Reviews 

436
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is extremely polite, helpful, and very efficient at completing heating work quickly without leaving any mess behind. People also appreciate how friendly and knowledgeable the engineers are when explaining the entire process clearly to everyone. However, some customers also noted frustrating issues with ongoing communication and unexpected pricing. Some reviewers were not happy with unreturned phone calls and ongoing difficulties reaching support after the work was finished. A few people felt that the packages were heavily overpriced or that some customers were encouraged to pay high costs for services that were not always perceived as necessary.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient and punctual engineers who... See more

Staff

Reviewers mention positive feedback about staff, noting that engineers and team members were very polite,... See more

Customer communications

Customers had negative experiences with contact, frequently reporting unreturned phone calls and ignored... See more

Price

Customers consistently note negative experiences with price, reporting excessive and overpriced charges for... See more

Product

Reviewers highlight ambiguous aspects of product, with widely differing opinions on its necessity and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

worked well Matthew explained it all very well and the team was very efficient and completed all work and change my kitchen taps

Rated 4 out of 5 stars

Two polite, confident, capable workers. Very happy with work and attitude. Thank you Kelvin and Ryan


Company details

  1. Heating service

Written by the company

UK Home Save LTD is helping the people to save money on utility bills including gas, electricity and water. We offer a full house energy audit using the latest technology including the use of thermal imaging cameras to assess where energy is being lost in the home, this will allow us to make impartial recommendations where mostly inexpensive improvements can be applied that will quickly bring a return on the investment so that the customer will soon be in profit as a result of the energy saving solutions that we advise and install saving hundreds of pounds each year on their current energy bills


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

436 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(436)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

Be very wary of what your buying

Be very wary of what your buying. £1500 (discounted to £1000) for a system flush that you most likely don't need. A local gas safe engineer / plumber would cost a fraction of this.

10 February 2025
Unprompted review
 Uk Home Save LTD logo

Reply from Uk Home Save LTD

Hello, whist we agree that a local plumber could do a basic system flush for less that is not what we offer, in that price range you would have been offered a Gold Package which consists of (amongst other things) a full Magna Cleanse Agitation (a newer, more efficient version of a flush) a Magna Cleanse filter, Radflek supplied and fitted, a full MOT of your heating system including blead and balance and any additive it needs, 5 years filter service and wet system maintenance plan. You will agree this is significantly more that just a flush and is actually very competitively priced for everything it includes. Perhaps you were not at the appointment yourself and therefore were unaware of all we were offering.

Rated 5 out of 5 stars

Matthew was very courteous and very…

Matthew was very courteous and very knowledgeable - a decent man. He explained everything clearly and left a price/estimate of work which may help reduce my energy costs. No pressure from him at all.
I have declined to take up the firms offer, but can't complain about the staff, either on the phone lines or in person.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Top-class service from start to finish. Minimum of hassle, no unnecessary sales talk

Dean explained very clearly why we would benefit from having our boiler filter & radiators dealt with. I felt I'd caved in to yet another out-of-the-blue phone call about energy / switching suppliers etc but there had been sth about the call that made me give it a go. We were both frankly sceptical as we have investigated various ways of making our awkward Victorian house more environmentally friendly but within 5 mins of Dean leaving we had both agreed we were convinced & i contacted him straightaway. I also viewed ex-MP Siobhan Baillie's statement in Parliament in March? 2023 explaining the advantages of this procedure. 36 hrs later Kelvin & Deacon arrived & set to work, very considerate as they hopped around the house doing what was necessary. The whole arrangement worked like clockwork. We are very pleased we have managed to get sth done & the house is warmer. Well done.

22 January 2025
Unprompted review

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