UK Meds Reviews 

15,587
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 601 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform very easy to use, appreciating the straightforward ordering process, helpful medical consultations, and prompt delivery of their items. Many people note that the overall service is dependable and efficient for getting prescriptions when they need them. Some reviewers were not happy with customer support and communication channels. Customers often noted difficulties when trying to get responses to emails or reaching out for urgent assistance. However, a few other people also felt that delivery problems, incorrect items, or old address errors caused significant frustration.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the fast and reliable shipping... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a significant split in... See more

Service

Clients share ambiguous opinions on service, with many praising the prompt delivery, helpful consultation... See more

Product

Users describe ambiguous interactions with product, reflecting a mix of satisfaction and frustration. On one... See more

Customer communications

Consumers find contact to be frustrating due to poor communication and a lack of reachable support channels.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Experience with UK Meds is always perfect, however, the delivery service is the only thing which lets the entire process down. DPD tell me every month that I have requested another date for deliver... See more

Rated 3 out of 5 stars

Have ordered from them for a few years but I ordered blood pressure medication last week still not been sent out to me yet sent 4 emails not 1 response disappointing. Unsure if I will use again O... See more

Company replied

Rated 3 out of 5 stars

UK meds kept my money and haven't dealt with the complaint i have made... I had a good experience with them a couple of years ago, but this time I ordered and paid for 3 inhalers and only received... See more

Company replied

Rated 4 out of 5 stars

My initial review was negative because I appeared to have received the wrong medication. However UKMeds have now explained that what I received is the same as what I ordered. They have spent time to r... See more


Company details

  1. Online Pharmacy
  2. Chemist
  3. Clinic
  4. Online Prescription Medication Vendor
  5. Pharmacy
  6. Weight-Loss Service

Information provided by various external sources

Get the same genuine medication as you would from your GP, delivered discreetly to your door in as little as 24 hours!


Contact info

3.4

Average

TrustScore 3.5 out of 5

16k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(15,587)

555 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

UK meds

Quick assessment
Easy assessment
Uploading photos was easy despite network problems on my side
Regular updates via emails
Very quick delivery
Prices cheaper compared to other sites
I would definitely recommend

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Deceitful company

Deceitful company.

Make it incredibly difficult to cancel subscriptions whilst pretending it can be easily done by accessing your account. Pretends it has a live chat option for customer service - It does not!

All that happens when you press the live chat button is you get the option to send them a message which they say will be responded to within 24 hours and then when you do that it suddenly changes to 48 hours. You can’t ring either.

This company sums up all that is wrong with the internet. I’ll be glad when more legislation comes in next year regarding subscriptions because companies like UK Meds take the piss. I will now never use them again and advise you not to either.

8 August 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello,

I'm sorry to hear about the issues and delays you have experienced.

We are more than happy to look into this and assist you further. However, I have been unable to locate your account or order using the details provided.

Please email our team- help@ukmeds.co.uk

Rated 1 out of 5 stars

I have not received my inhaler your…

I have not received my inhaler your courier left behind bins in our car park and has gone missing i have been trying to get hold of you for 3 days sent you 6 emails without reply courier company know so would you if you read your emails please supply my inhaler what I paid over a week ago
Regards j freeman

5 August 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Good morning Jefferey,

Please accept our sincere apologies for the issues you have experienced.

Our Customer Service Team has contacted you and opened an investigation with the delivery service regarding this matter.

Please check your emails and respond to our team when possible, as we will do our best to resolve this matter for you today

Rated 5 out of 5 stars

highly efficient recommended

This is the second time i have needed to order some meds and i am very impressed with the straight forward and efficient service. Ordered late wednesday night, confirmed by pharmacist. shipped and then delivered friday. Brilliant in a world of sadly poor service these days

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, prompt and hassle free experience. Some providers these days are quite annoying but UK Meds surpasses them in helpfulness and seamless service. Most impressed and will continue to use them,

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Dissapointed

Have not yet received the product so am unable to review.

3 August 2026
Unprompted review
UK Meds logo

Reply from UK Meds

Hello Brian,

I'm sorry to hear about this.

I have checked our system but have been unable to locate an account using the name you have provided.

Please contact our Customer Service Team at help@ukmeds.co.uk, and they will be more than happy to assist you further. If possible, please include any additional details, such as your order number or the email address registered on your account, to help us locate your information more quickly.

Rated 5 out of 5 stars

Excellent service with good prices!

I have just had my first repeat delivery this week and it went very well! I was able to bring the date forward without any problem and my delivery came ahead of schedule which is what I wanted! The fact you get a discount for repeat orders is a real bonus too! Well done UKMeds and a big thank you!! 😄

28 July 2026
Unprompted review

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