Very good customer service. Special thanks to Steffi for the very good customer experience. I will definatly come back if i need some picture frames
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See what reviewers are saying
If you are living in UK, do you purchase directly from their website. Had a terrible experience with them and it took a month for them to finally ship all the items in 3 batches. Such a waste of time,... See more
I would advise everyone to avoid shopping from this place. Horrible customer service. No one pick up the phone. Only email support was available. Customer service team was rude and kept lying, not doi... See more
I was informed that Umbra would replace my broken automatic soap dispenser on 11/16/23. I never heard from them again. I decided to email them again. Now they are trying to replace with a manual pump... See more
Company details
- Decoration and Interior Design Store
- Curtain Shop
- Furniture Accessories
- Homewares Shop
- Mirror shop
- Picture framing shop
Written by the company
Umbra is a global home decor and housewares company that offers original design for modern and casual living. Based in Toronto, Canada, Umbra (Latin for “shade”), has become a global leader in product design and currently distributes in over 120 countries across the world with offices in Europe, Canada, the United States, Brazil, and China. Umbra was born out of passion for original design and the desire to create products for every home. At Umbra, our team of international designers brings thought and creativity into everyday items. Driven by innovation, we pull inspiration from the global marketplace, in order to push boundaries in our approach to original design.
Contact info
40 Emblem Court, M1S 1B1, Scarborough, Canada
- 1-800-387-5122
- info@umbra.com
- www.umbra.com
2.7
Poor
801 reviews
Hasn’t replied to negative reviews
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I entered a discount code for $10…
I entered a discount code for $10 discount and it did not come off the total.
30 January 2022
Saw this in my doctor's office
Saw this in my doctor's office. Clever! Had to have it and bought one for my friend who is low on closet storage.
29 January 2022
Curtain rods are the best!!
Curtain rods are the best!!! They are perfect for all curtains. Love the design.
26 January 2022
5 Star Customer Service!
Umbra was kind enough to waive my shipping fee as I am a first time customer! I’m thankful that could do this as these days it’s all about customer service! I’ll be sure to recommend them to friends & family!
25 January 2022
Nice catalog
Nice catalog. Easy to use. Well laid out. Easy check out process. Love their products. Good quality and interesting designs.
19 January 2022
I was looking for a certain frame and I…
I was looking for a certain frame and I found it easily on the website. Ordering was easy. We’ll see how the rest goes!
18 January 2022
Outstanding customer service
Outstanding customer service, great products with high quality. Plus very fast shipping.
Thank you!
14 January 2022
Unprompted review
Sent me the wrong product
Sent me the wrong product. Emailed them immediately after opening the box and am still waiting for a response a week later.
Update: I received contact from Umbra not 24 hours after posting this review. They promptly sent me the correct items and allowed me to keep what they had incorrectly sent me. Many thanks to Umbra!
10 January 2022
Reply from Umbra
Hello Jay, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
Nice website and cool products.
10 January 2022
Simple to select item and place the…
Simple to select item and place the order. Can’t wait to receive it!
7 January 2022
Site did not acknowledge the discount…
Site did not acknowledge the discount code I was given....will not order again.
7 January 2022
Easy to find what I was looking for!
Easy to find what I was looking for. Product in stock and ready to ship.
Fast and simple order process and check out!
6 January 2022
So I placed this order on the 31st of…
So I placed this order on the 31st of Dec. Still no shipment info or stating it even shipped?
6 January 2022
Reply from Umbra
Hello Charles, thank you for your feedback. We do apologize for the inconvenience. We will escalate this for you. Our customer service team will reach out to you through email. If there's anything else we can do to make this a 5-star experience, please let me know - happy to help in any way I can.
Kind regards,
Lorenzo
Misleading
Dont rope me in by making it seem like I’d get 10 percent off by providing my email address and then demand my cel phone number to actually get it!
5 January 2022
Nice products
I was able to place an order for one of the products that will blend with my decor. Unfortunately my number one priority has been discontinued, and thanks to your staff assistance, I placed the order for a product in stock. Many thanks. Very professional.
4 January 2022
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