I’d highly recommend Calum at United Carpets. He was extremely helpful, friendly and patient while I was choosing my new carpet. He took the time to understand what I was looking for and gave me r... See more
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I’m very happy with the service that the fitter supplied he’s done a fabulous job and I would recommend him to family and friends.
Company replied
Neal-Floor Fitter from United Carpets-Northfield Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.... See more
Company replied
Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
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Company details
- Carpet Retail Shop
- also in
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.8
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from United Carpets & Beds - Northfield
Hi Robert, thank you for taking the time to leave a review.
We're so pleased our Northfield store could make your experience with us an excellent one.
We hope to assist you with any projects you have in the future, take care.
Great service
Great service. Fitter was fantastic, Neil was a pleasure to deal with. Very efficient and courteous throughout the whole experience happy to go above and beyond to satisfy.
14 July 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Matty, thank you for taking the time to leave us a review!
We're so glad our Northfield store and independent fitter could provide you with a great service throughout the whole experience.
We hope to assist you again in the future, take care!
Purchased stair carpet around 18 months…
Purchased stair carpet around 18 months ago and its starting to wear already on the riser
and can feel the gripper rod protruding on the rear face
visited the store for advise as it is still under warranty
was told by the clerk at the desk , well it is our budget range, all i can do is pass your details on to the manager who only works here part time , that was 3 weeks ago we re still awating a call ?
Contacted by united carpets ,they offered a more expensive replacement carpet at a discount which we were happy with was fitted and we're happy with service received,hence change of review
23 June 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Dave, thank you for your feedback.
I have spoken to the manager of our Northfield store, and I now believe that you are going back into store to choose a new carpet on Thursday to resolve this matter.
Kind Regards
The United Team
Excellent quick and easy carpet fitter…
Excellent quick and easy carpet fitter efficient and great job
4 July 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Jean, thank you for taking the time to leave us a review.
Its great to hear that our Northfield store & independent fitter could make your experience with United Carpets & Beds an excellent one.
We hope you love your new carpet, and we hope to assist you again soon.
Just had vinyl layed in the…
Just had vinyl layed in the bathroom,Neil the fitter did a fantastic job, really professional
9 July 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Julie, thanks for taking the time to leave such kind feedback.
We're so glad that our Northfield store and independent fitter Neil could meet your expectations and provide you with a fantastic service.
We hope to assist you on any future projects you may have.
Kind Regards
The United Team
Great service from Sebastian courteous…
Great service from Sebastian courteous and knowledgeable, always come here for my carpets.
9 June 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Karen, thank you for taking the time to leave us a review!
its great that our Northfield store could provide you with a positive service that met your expectations.
We hope that you love your new carpets, have a fantastic day.
Good value for money
Good value for money. Callum helped me find flooring solutions within my budget and couldn’t have been more helpful. When there was a delamination issue with the carpet we chose, he gave us lots of notice so we could either delay fitting for new stock to arrive or choose a different carpet. Neil was our flooring fitter and his expertise, knowledge and experience shone through. We could not be more pleased with the job he did. Would 100% recommend and will definitely go back to them when we are ready to do the flooring in the other rooms.
24 June 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Miss Footes, thank you for taking the time to leave us a review!
We're so pleased to hear that our Northfield store was able to meet your expectations and provide you with such a positve experience.
Thanks again for the recommendation, we look forward to your next visit with us.
Neal was a very polite man very…
Neal was a very polite man very personal definitely recommend
23 June 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Sarah,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with the service provided by our salesman
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Northfield
NORTHFIELD BRANCH
The gentleman who served us in the shop was very helpful. The delivery was quick, and Neil the carpet fitter was really polite and did a wonderful job. Thank You!!
23 June 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Aaron,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with your recent carpet fitting and the overall service provided by our team.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Northfield
Neal-Floor Fitter from United…
Neal-Floor Fitter from United Carpets-Northfield
Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.
Thanks Neal will use you again when we need new carpets and floors and will recommend you to anyone we know who needs new flooring fitting :-) Ally Brown
12 June 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Ally, thank you for leaving a review!
We're so pleased that our Northfield store was able to meet your expectations and make your experience with us a positive one.
Thanks again for the recommendation, take care!
The fitters was very polite and…
The fitters was very polite and professional and helpful thank you so much
28 April 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sammie, thank you for contacting us!
We're so pleased to hear that the independent fitters from our Northfield store were able to make your experience with us a positive one.
We hope to assist you again in the future, have a great day!
They were professional and friendly…
They were professional and friendly didn't take them long to lay the carpet they also cleaned up there own mess
24 April 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Thank you for taking the time to leave your feedback. Your comments regarding the independent fitters have been passed onto their team. Thanks again for taking the time to leave your feedback and for shopping with United Carpets.
Fantastic Fitting
A big thank you to Neal and Ben for their fantastic service when fitting the carpets. Two lovely gentlemen who went above and beyond (even working into the evening) to fix an error that was outside of their control!
The rest of the service was easy & straight forward, although it took longer than expected and required some chasing from my side. Overall, the carpets look good and I’m happy with the service.
8 May 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
We are so pleased you enjoyed your experience with United Carpets and Beds!
Incredible service
Incredible service, quick and easy, fitted perfectly. Super happy with my new bedroom carpet.
3 May 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Duncan, thank you for taking the time to leave us a review!
We're so pleased to hear that our Northfield store was able to provide you with an incredible service from star to finish.
We're so glad that you love your new bedroom carpet and we hope to assist you again in the future, take care!
Great service from the start
Great service from the start, very helpful when choosing the carpet we needed.
Neil did a great job, very professional and polite. Thank you
9 May 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Emma, thank you for taking the time to leave us a review!
We're so pleased to hear that our St Helens store was able to provide you with a great service from star to finish that met your expectations.
We hope to assist you again in the future, take care!
United carpets was very professional…
United carpets was very professional from when i was ordering my carpet right up to it being fitted. Keeping me updated often with fitting dates. Staff are very polite and helpful.
2 April 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Paula, thank you for taking the time to leave us a review!
Its great to hear that our Northfield store could make your experience with us a positive one from start to finish.
We hope that you love your new carpet, and we hope to assist you again soon.
JC - Northfield
Carpet fitted nicely, was quick, clean & tidy. Neil & Ben did a great job, very professional. Would recommend for good quality fitting.
29 April 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Jonathan, thank you for taking the time to share your experience with us!
We're so pleases that our Northfield store could meet your expectations and provide you with a positive service.
We hope that you love your new carpets, and we hope to assist you again in the future!
Top service
Top service. Had 3 carpets this year. All quality. Seb instore and all the fitters. Ben and Neil top service. Would deffo recommend
29 April 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Thomas, thank you for taking the time to leave us a review!
We're so pleased to hear that our Northfield store was able to meet your expectations and provide you with a positive service on 3 occasions this year.
Thank you again for the recommendation, we hope to see you again in the future, take care!
Fabulous
I had vinyl flooring fitted from United Carpets in Northfield Birmingham yesterday and I can honestly say it's been a fantastic experience from start to finish all staff very accommodating to my needs the fitters Neil and Ben were very polite,well mannerd,friendly and worked really hard very hassle free experience all round I am very happy with the finished product and would highly recommend with out a doubt well done guys for your hard work and commitment 💪 10/10
25 April 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hello Linda, thank you for taking the time to leave us such a kind review!
Its so great to hear that our Northfield store could provide you with such a fabulous and hassle free service from start to finish.
Thanks again for the recommendation, we hope to assist you again in the future, take care!
Fantastic job by Neal fitting my stairs…
Fantastic job by Neal fitting my stairs and landing carpet looks amazing thank you
15 April 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Becci, thank you for sharing your experience with us!
Its great to hear that our Northfield store could provide you with a positive service, and your new stair carpet looks amazing.
We hope to assist you again in the future, take care!
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