I’d highly recommend Calum at United Carpets. He was extremely helpful, friendly and patient while I was choosing my new carpet. He took the time to understand what I was looking for and gave me r... See more
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Great service both professional and friendly from the Northfield United Carpets. We had all our laminate floors and carpets in our 3 bedroom house changed. From initial quote Seb steered us right on b... See more
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Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
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The carpet is perfect, the store assistant was amazing, really knowledgeable and helpful. The only little problem we had, was the wallpaper got a little bit scuffed during the fitting. (In a newly dec... See more
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Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.8
Excellent
179 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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In store was fine however..
My experience in store when picking my carpets and flooring was fine customer service was great, however when it came to fitting I was a little dissatisfied, I feel like not much care was taken when laying flooring etc scuffs and adhesive and carpet fibres stuck on my walls/skirting, on my stairs underneath the carpet is lumpy and on one step on my stairs the carpet is tucked right round the edge of the step but not on the rest, and the carpet in one of the bedrooms has a big crease in it and dosent sit properly, also doorbars are not fixed down. Quite disappointed on the fitting side but had to just move in and never got round to complaining so can't comment on customer service regarding complaints.
27 February 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Kels, thank you for taking the time to leave us feedback!
We're disappointed to hear that the independent fitters from our Northfield store failed to meet your expectations.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and any images you may have, and a member of our team will be in contact.
Kind Regards
The United Team
Good service and the carpet we picked…
Good service and the carpet we picked was perfect. The fitters were also good.
4 February 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Paul, thank you for taking the time to leave us a review!
We're so pleased to hear that the carpet you have chosen is perfect for you and your home.
We hope to see you again in the future, take care!
AVOID United Carpets and go elsewhere
AVOID United Carpets and go elsewhere!
We had LVT fitted throughout the house downstairs just before Christmas and have had nothing but issues from the very beginning. The LVT has been left absolutely covered in adhesive residue, alot of planks are continually coming unstuck in different areas and the finish is highly unprofessional.
We have tried to be fair and gave the store the chance to send a different fitter round a couple of weeks ago to address all of the issues but unfortunately for us, most of the issues have either been made worse or have been ignored.
We paid a lot of money for materials and fitting and expected a floor that would last at least 10-15 years+. Instead, we been left with a floor that looks absolutely terrible and is already failing after just 2 months.
To top it off, the complaints process seems totally ineffective so avoid yourself the hassle I'm currently having to endure and look elsewhere before you also end up out of pocket and very disappointed!
At this point, the only decent thing United Carpets could do is give us a full refund!
31 January 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Natalie, thank you for leaving us a review!
The Northfield store are aware of your complaint and are in continuous communication with you to get this resolved.
If you have any further issues please contact us at customerservice@unitedcarpets.net
Kinds Regards
The United Team
Definitely recommend
Expert advice. Friendly and professional from start to finish
8 January 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Emma, thank you for sharing with us how our Northfield store did!
Its brilliant to hear that you are pleased with the service you recieved from us.
We hope to see you again in the future, have a great day!
The 2 men worked quickly and…
The 2 men worked quickly and efficiently. They cleared most of the rubbish out but did leave some that I had to ask my daughter to deal with as I am disabled.
10 February 2025
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Peppett, thank you for taking the time to leave us a review! We're so pleased to hear that our independent fitters delivered great service and was quick and efficient. We look forward to assisting you again in the future, take care!
The people in the shop were fine and…
The people in the shop were fine and very friendly but the people who fitted it made lots of mistakes and didn’t glue it down correctly. They seemed in a rush and we had to take it up and put it down properly.
27 November 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Laura, thank you for taking the time to leave us a review! We're sorry to hear that the service you received from our independent fitters at our Northfield store wasnt a positive one. Please email customerservice@unitedcarpets.net at your earliest convenance so we can hear more about your experience, and find a way to try and turn this around for you.
Kind Regards
The United Team
Super helpful staff
Super helpful staff, wonderful selection of carpets. Easy and quick to arrange and swift fitting, other companies had 6-8 weeks wait. Fitters Neal & Ben were fabulous, highly recommend!
27 November 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sara, its great to hear that our Northfield store provided you with a quick and efficient service! Thank you so much for the recommendation, take care!
The in store service was great
The in store service was great, however I’m finding a number of issues now that it has been fitted
4 November 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Good morning Jon, thank you for taking the time to leave us feedback. We're glad to hear you received a great service from our Northfield store, however its disappointing to hear that you are finding issues with the fitted carpet. We would like to hear more about your experience, please email customerservice@unitedcarpets.net at your earliest convenience with your details and images and someone from our team will be in touch. We look forward to hearing from you,
The United Team
Great customer service from purchasing…
Great customer service from purchasing through to fitting. Excellent job done
30 October 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Elaine, thank you for such a positive review! We're so glad that you're pleased with the service you received.
Pleased with the quality of the carpet
Pleased with the quality of the carpet, the fitters and the shop staff
15 November 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Robert, thank you so much for taking the time to share with us how our Northfield store did! We're so glad that you're pleased with your new carpet!
Beautiful carpet
Beautiful carpet. So thick and lush under foot and soft for a bedroom. The carpet fitters were very professiona, fast workers and very helpful and polite.
21 November 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sylvia, thank you so much for leaving us a review! We're so glad your happy with your new carpet, have a great Christmas!
On day of fitting my flooring in…
On day of fitting my flooring in bathroom your fitters chipped my new pedalstool under sink ,they put some white filler over it to cover it up. Once they left my property I couldn't prove it .I was so upset over it I won't use this company again it cost me money to replace it and have it fitted again .
1 November 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Mr Barker,
Thankyou for taking time to leave us a review.
If you have any further information regarding your experience please email us at customerservice@unitedcarpets.net
Kind regards
The United Team
Had whole house done carpet and wooden…
Had whole house done carpet and wooden flooring great quality carpets and great fitting.
4 December 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience and that you love your new carpet and wood flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Disgusting level of customer service…
Disgusting level of customer service lied to multiple times by different people fitting was promised to be 10 o’clock in the morning they didn’t turn up into 2:30 in the afternoon rang the shop lied to multiple times. They told me that they was on the way and there be there by 12 rang up again they told me they’ll be there in 10 minutes lied to again and again 1 o’clock because they didn’t turn up lied again too didn’t turn up until after 2 o’clock, waste my day completely never use it ever again complete waste of time completely incompetent people
1 November 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Martin, thank you for taking the time to leave us a review! We're so sorry to hear that our independent fitters made your experience with our Northfield store a negative one. We apologise for the miss communication that happened here leading you to have to wait in all day, this is not acceptable . Thank you for bringing this to matter to our attention, we use all feedback as an opportunity to improve. If there's anything further we can do to try and turn your experience around please email customerservice@unitedcarpets.net
Kind Regards
The United Team
Poor sales team poor service
Poor sales team. Waited almost a month for carpet. Poor correspondence, flippant attitude when calling and raising concerns. Was told they couldn’t find order paperwork when I went to shop. Diabolical service.
16 October 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Sharon, thank you for taking the time to share your experience with us! We regret that you had a negative experience with our Northfield store, and will use this as an opportunity to improve. Please reach out to us at customerservice@unitedcarpets.net so we may assist you in moving forward towards a resolution. We look forward to hearing from you.
The United Team
Reply from United Carpets & Beds - Northfield
Hello, thank you so much for leaving us a 5 star review! We hope you have a fantastic afternoon!
Helpful shop staff rude telephone staff
Great quality carpets happy with our choice. Price we paid was very responsive and shop floor staff very helpful and professional however when we phoned on the delivery day for an update on what time the fitter would be arriving we encountered a very rude unhelpful older man on the phone who because of his attitude cost the shop more sales as we had decided to carpet the rest of our home. We went elsewhere for the rest of the carpet we needed all due to the attitude of the elder man on the phone.
11 September 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Michelle, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Thank you for bringing this to our attention, we will contact our Northfield store as behaviour like this is not acceptable, and not how we want to treat our customers! Please email customerservice@unitecarpets.net if there's anything else we can help you with.
All the Best United Carpets and Beds
The sales person wanted to make sure…
The sales person wanted to make sure you got what you wanted rather than pressuring you to get the most expensive option.
The fitters were quick, efficient and polite
3 September 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Michael ,We're glad to hear we delivered such a great experience. Thanks for taking the time to leave a review.
Very helpful and efficient
Very helpful and efficient. Will definitely come back to you when I need other items
10 September 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sam, We're so glad we could help! Thank you for taking the time to leave us feedback, we look forward to seeing you again!
Great
The whole thing from picking the flooring to measuring up to the fitters fitting it was so simple
3 July 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi David,
Thank you for your 5 star review! We are so glad the process went as smoothly and simply as possible for you.
All the best United Carpets
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