I’d highly recommend Calum at United Carpets. He was extremely helpful, friendly and patient while I was choosing my new carpet. He took the time to understand what I was looking for and gave me r... See more
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See what reviewers are saying
I’m very happy with the service that the fitter supplied he’s done a fabulous job and I would recommend him to family and friends.
Company replied
Neal-Floor Fitter from United Carpets-Northfield Neal was great, fitted our Kitchen floor -plywood base and actual Lino in under 3hrs. Neal does tidy work, it looks good and very reasonably priced.... See more
Company replied
Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
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Company details
- Carpet Retail Shop
- also in
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Chatham Road, B31 2PD, Birmingham, United Kingdom
- 0121 476 6770
4.8
Excellent
184 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from United Carpets & Beds - Northfield
Hello, thank you so much for leaving us a 5 star review! We hope you have a fantastic afternoon!
Helpful shop staff rude telephone staff
Great quality carpets happy with our choice. Price we paid was very responsive and shop floor staff very helpful and professional however when we phoned on the delivery day for an update on what time the fitter would be arriving we encountered a very rude unhelpful older man on the phone who because of his attitude cost the shop more sales as we had decided to carpet the rest of our home. We went elsewhere for the rest of the carpet we needed all due to the attitude of the elder man on the phone.
11 September 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Good afternoon Michelle, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Thank you for bringing this to our attention, we will contact our Northfield store as behaviour like this is not acceptable, and not how we want to treat our customers! Please email customerservice@unitecarpets.net if there's anything else we can help you with.
All the Best United Carpets and Beds
The sales person wanted to make sure…
The sales person wanted to make sure you got what you wanted rather than pressuring you to get the most expensive option.
The fitters were quick, efficient and polite
3 September 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Michael ,We're glad to hear we delivered such a great experience. Thanks for taking the time to leave a review.
Very helpful and efficient
Very helpful and efficient. Will definitely come back to you when I need other items
10 September 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Sam, We're so glad we could help! Thank you for taking the time to leave us feedback, we look forward to seeing you again!
Great
The whole thing from picking the flooring to measuring up to the fitters fitting it was so simple
3 July 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi David,
Thank you for your 5 star review! We are so glad the process went as smoothly and simply as possible for you.
All the best United Carpets
For the fitters to respected out home
We knew which carpet was required as we had purchased the same previously for another Bedroom.
Just walked in and gave the room dimensions.
For some reason I had to ring the shop to ask when the fitting would take place, its as if they had forgotten us.
20 August 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Thanks for taking the time to leave us you feedback.
I have passed your feedback about communication back to the store but we are glad that you were happy with your overall experience.
We hope to see you again soon for your next project.
Wooden Floor Purchase
From purchasing the flooring to the fitters was a great service though out
29 August 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Thanks for taking the time to leave your feedback.
Your kind comments will be passed onto the store.
Kind Regards
United Carpets and Beds
To many phone calls..
To many phone calls before fitting date..phoned to say they haven't got any details of my order.. When I did have carpet and vinyl fitted they fitted the wrong vinyl that was ordered
5 August 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Pauline,
Thankyou for taking time to leave us a review.
All of your feedback will be sent to store management for review of our service.
If you have any further information please email us at customerservice@unitedcarpets.net
Kind regards
The United Team
Recently bought carpet
Recently bought carpet. The gentlemen at Northfield branch were friendly and very helpful.
The only thing which stopped me giving 5stars was it took 3 weeks for it to be delivered to shop and was not kept updated. The carpet fitters were great done job in no time and cleaned up and took rubbish
12 June 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience with the team able to advise you. In regards to the communication you received all of your feedback will be passed onto store management for review.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Reply from United Carpets & Beds - Northfield
Hi Viv,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team was able to deliver great service.
We look forward to assisting you again soon.
United Carpets & Beds Northfield
Sales staff provided advantage and…
Sales staff provided advantage and disadvantages for each product. We were given time to make a decision without pressure. Installer phoned before arriving, there was one issue with a door bar but this resolved next day.
28 June 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Thanks for taking the time to leave us your 5 star review.
I am happy to see that you were happy with the service of our sales team and of the independent fitters.
We hope to see you again soon.
The team at United Carpets and Beds
Store assistants were friendly and…
Store assistants were friendly and helpful as were fitters when they came to lay the flooring. Only a few days to wait for fitting.
8 June 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Thanks for taking the time to leave us your 5 star review.
I am happy to see that you were happy with the service of our sales team and of the independent fitters.
We hope to see you again soon.
The team at United Carpets and Beds
The lads completed all work to a high…
The lads completed all work to a high standard. Unsure of the date but very resent
12 April 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Really helpful and friendly staff
Really helpful and friendly staff; very patient with my elderly mum. Fitted when they said it would, and professionally done cannot fault them, would highly recommend.
8 May 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Ann,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to advise you and our independent fitters were able to deliver excellent service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Reply from United Carpets & Beds - Northfield
Hi Wendy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to assist you.
All the best,
United Carpets & Beds Northfield
Good shop and the beds look nice I'm…
Good shop and the beds look nice I'm still waiting for my bed
6 May 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Reply from United Carpets & Beds - Northfield
Hi Angela,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with the team and that you love your new carpet!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
Everything went well time's and fitting…
Everything went well time's and fitting was Really good
1 March 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Andrew,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with great communication and timing on the day.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Northfield
A very friendly and professional…
A very friendly and professional company who go the extra mile to look after their customers. First time of dealing with them but it certainly won't be my last. Many thanks to you all
17 February 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Barbara,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have chosen to shop at United Carpets & Beds Northfield for the first time and had a great in-store and fitting experience with the team able to deliver a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Northfield
Polite knowledgeable staff
Polite knowledgeable staff. Reasonable pricing
18 January 2024
Unprompted review
Reply from United Carpets & Beds - Northfield
Hi Margaret,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and get you a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Northfield
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