The carpet fitters phoned to say they'd be at the house for a certain time, and they were. They got the job right and were very professional.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered carpets from UC&B at a great price and were flexible letting us do rooms separately on different days so as to be able to move our furniture around which was great. Fitting was top notch and w... See more
Company replied
We have used this company several times now, over many years and will continue to do so. We have always had good service, the measuring service (when used) is always done for minimum waste and the... See more
Company replied
United Carpets staff member was very helpful helping me select the correct carpet. He arranged to come and measure up and was very efficient. From him arriving to me paying for carpet was 10 mins ab... See more
Company replied
Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
34 Parr Street, WA9 1JZ, Saint Helens, United Kingdom
- 01744 732709
4.5
Excellent
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service; would not recommend or use again.
Ordered the carpet in store and was given an installation date approx 10 days later. Removed all furniture from the room as requested, only to then spend a week chasing them for a date. According to the store there was no date on the paperwork for fitting. After numerous days chasing and getting nowhere, I cancelled the order and placed a new order with a different supplier who installed it the following day. Refund requested. I then get a message a day later saying your carpet has arrived…. I had to stop myself from turning into a full on Karen and responding to this message. Overall, poor experience, would definitely not recommend and now whenever I drive past a United Carpets and Beds store I always shout expletives in the vicinity of my car to myself
1 October 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Good afternoon Nicole, thank you for your feedback.
We are sorry to hear you had this experience with our St Helens store, this is not the service we strive to provide our customers.
Please email customerservice@unitedcarpets.net with your details so we can escalate your complaint further.
We apologise again for the inconvenience that was caused.
Kind Regards
The United Team
Fabulous realy nice carpet fitter was…
Fabulous realy nice carpet fitter was great very happy
22 September 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Lisa, thank you for sharing your experience.
We're so pleased to hear that you're happy with your new carpet.
We hope to assist you again in the future.
carpet fitted today looks fabulous
Fabulous carpet fitted today hall way looks great realy good fitting very hard working polite men very quick aswell my hall way is now comfortable and complete thanks team very nice to deal with
22 September 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Lisa, thank you for taking the time to leave such kind feedback.
We're so pleased our St Helens store & independent fitters could meet your expectations and provide you with such a great service.
We're so pleased you love your new carpet, we hope to assist you again soon.
Lovely lush carpet
United Carpets staff member was very helpful helping me select the correct carpet. He arranged to come and measure up and was very efficient. From him arriving to me paying for carpet was 10 mins absolutely brilliant. Fitter arrived as planned on time. Fitting was done very well and no issues. I love my new carpet. Thanks United Carpets.
29 July 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Julie, thank you for the kind feedback.
We're so pleased our St Helens store could provide you with a brilliant service, and help you find the right carpet for you and your home.
We hope we get the opportunity to assist you with any future projects, take care.
Brilliant service from start to finish
Brilliant service from start to finish. Customer service in the store excellent really friendly gave great advice to save me money.
7 July 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Anne, thank you for taking the time to leave such a kind review.
We're so pleased our St Helens store could provide you with a brilliant service with excellent customer service from start to finish.
We hope to get the opportunity to assist you again with any future projects, take care.
Lots of choice in the show room helpful…
Lots of choice in the show room helpful and friendly staff , the carpet layers were very quick and did an excellent job i would recommend this carpet business thank you and we will be using you again.
16 July 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Elaine, thank you for taking the time to leave our St Helens store a review.
We're so glad that you was pleased with the range of choice in store, and the fitters did an excellent job.
Thanks again for the recommendation, we look forward to your next visit.
From purchase to fitting everything was…perfect
From purchase to fitting everything was perfect. Good quality, good price range, excellent choices.
Very helpful staff in all areas.
10/10 👍
24 July 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Carole, thank you for sharing how our St Helens store did.
We're so happy the team could provide you with a 5 star service with good qaulity, good prices and helpful staff.
Thanks again for the recommendation, have a great day.
Staff in the shop were very helpful
Staff in the shop were very helpful, friendly & knowledgeable. Carpet fitter rang to say he was on his way, I was also very nice
31 July 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Jayne, thank you for the kind feedback.
We're so pleased our St Helens store could provide you with such a positive in store experience.
We hope to assist you with any future projects you may have.
Great service and staff …
Great service and staff had a mix up with communication for more carpet being done. This was sorted straight away with extra carpet ordered and date to fit at no extra cost to me. I would recommend them to anyone very pleased.
16 June 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Maxine, thank you for sharing how our St Helens store did.
Its a pleasure to hear that they could provide you with a great service that met all of your expectations.
Thanks again for the recommendation, take care!
Staff friendly & helpful,Huge selection…
Staff friendly & helpful,Huge selection off Carpets to fit any budget,Carpet was fitted Today,Fantastic Job & left tidy once fitted.Highly recommend
23 June 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi, thank you for taking the time to leave such a kind review.
Its brilliant to hear how our team at St Helens could help you find the right carpet for your home and your budget.
Thanks again for the recommendation, have a wonderful afternoon.
Fitters did not fit aluminum stripes on…
Fitters did not fit aluminum stripes on the edges of the carpet
4 June 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Christopher,
Thankyou for taking time to leave us a review.
The team in-store were not aware of the doorbars not being fitted and have now arranged with yourself to come and fit these tomorrow.
We apologize for any inconvenience caused but are happy that the team have been able to resolve this as soon as possible.
All the best,
The United Team
Quality goods and Service
Wide selection of carpets; colours and quality. Excellent service from a friendly and helpful assistant. Would recommend United Carpets and Beds St Helens.
1 July 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Carol, thank you for sharing how our St Helens store did!
Its great to hear that you was pleased with their wide selection of carpets and excellent service.
Thanks again for the recommendation, take care!
Very friendly very helpful came out…
Very friendly very helpful came out checked my measurements was fitted quickly after brilliant
26 June 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hello Lynsey, thank you for taking the time to share how our St Helens store did!
Its great to hear that they provided you with a 5 star service in store and when it came to fitting.
We hope to assist you again soon on any future projects, take care.
2 bedroom carpets
Love my new carpet. Ordering in store was easy and staff were very helpful and friendly. Carpet was delivered to store ahead of my bedroom actually being installed, so they stored it for me until we were ready for the carpet to be fitted. The fitters turned up exactly when they said they would and worked quickly and unobtrusively. Will definitely use them again.
5 June 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Jo, thank you for taking the time to leave us feedback!
Its great to hear that our St Helens store could meet your expectations and provide you with a 5 star service.
We hope you love your new carpets, we look forward to your next visit with us.
Great service
Got just what we wanted at a great price and with friendly and helpful service. Delivery was on time and the delivery staff were great too.
28 January 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Hi Kath, thank you for taking the time to leave us feedback!
Its great to hear that our St Helens store could provide you with a great experience that met all of your expectations.
We hope to assist you again in the future, have a fantastic afternoon!
Anton St Helens
Anton was a great help from choosing are carpets and flooring to organising the fitting etc it was smooth and professional. Would recommend as nothing was too much for him. Thank you again Anton 🙂 xx
27 May 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Thank you for your 5 star review - I am delighted to see that Anton took good care you. We hope to see you again for your next project.
Carpet purchase
I have had carpets supplied and fitted a couple of times by St Helens branch. Anton has always been very helpful and patient. He goes above and beyond to ensure you're happy with your product and everything is how you expect it to be. So much so I am returning again to purchase flooring for my new home. Highly recommended.
25 May 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Thank you for taking the time to leave us your feedback - it is greatly appreciated by the team.
Thank you to Anton…
Thank you to Anton who helped me no end get the right carpets for my house to make it a home
Very knowledgeable, helpful and friendly
Would recommend
21 May 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Thank you for your kind words and your 5 star review.
Best wishes, all the team at United Carpets and Beds.
Great customer service
I visited the store last week and was greeted by Anton who was friendly and really helpful too. Bought exactly what I wanted and he talked me through measurements and everything I needed to know. Fabulous customer service from him every step of the way. Thank you
15 May 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
Thank you for taking the time to leave us your feedback. We are happy to hear you had a good experience in store with Anton.
Excellent service and chatty men who…
Excellent service and chatty men who fit it and especially Mike who organised all paperwork and order well done
13 May 2025
Unprompted review
Reply from United Carpets & Beds - St Helens
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.