Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
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Review summary
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Reviews shaping this summary
Seb at United Carpets was amazing at dealing with flooring our entire new house. Second time we've used United Carpets now because of first experience. Our fitter Neal has been brilliant at doing our... See more
Company replied
Always our first port of call for flooring. Knowledgeable staff in store who are there when you need them but happy to let you browse. We chose a carpet that needed to be shipped from abroad. It arriv... See more
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“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable an... See more
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Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The fitting was great but they didn't…
The fitting was great but they didn't sweep under the new flooring and you can feel humps under the floor
1 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mr Bettison, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Kirkby store. Please don't hesitate to get in contact if you feel like there is anything we can do to improve your experience.
Thank you so much for the recommendation. We hope to assist you again in the future.
Excellent customer service as always.
Excellent customer service as always.
11 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Ellen, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Cheadle Hulme store.
Thank you so much for the recommendation. We hope to assist you again in the future.
First class service
From our initial walk into the shop & the welcome we received it was an easy decision to make our purchase.
Furthermore the carpet fitters were excellent in every way.
1 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Phil, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Mansfield store could meet your expectations and provide you with a first class service from walking into the store right through to the fitters finishing the job.
We're so pleased that your are happy with the finished results of your carpets. We hope to assist you again in the future!
Very quick and top quality
Very quick, came round, gave a quote and carpets were down within 4 days. Carpet fitter was very tidy, left no mess.
17 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Andy, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Leeds store.
Thank you so much for the recommendation. We hope to assist you again in the future.
From going into the store to completing…
From going into the store to completing the fitting , United Carpets were professional. Great staff and workmen ship. Would highly recommend.
10 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Jamie, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Pontefract store could make your experience with us a positive one with great fitting and great staff.
Thank you so much for the recommendation. Take care.
Great experience
Sales people in the store were friendly and knowledgeable. They were patient with my daughter as she made her choices. The fitting was a very reasonable price compared to other stores. The carpet arrived on time and the friendly fitter did a great job. Overall very happy
5 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Pamela, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Queens Road store could meet your daughters expectations and provide you with a great service throughout.
We're so pleased that you & your daughter are happy with the finished results of your carpets.
Thank you so much for your kind recommendation. Have a wonderful day
We absolutely love the carpet the two…
We absolutely love the carpet the two men that came to fit it was so pleasant and polite could not fault them at all lol
26 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Ian, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Chorley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Great experience
Great experience. Really helpful in store and accommodated me when I needed to change the date for fitting. The fitting guy Logan was amazing. Professional, friendly and really helpful as it turned out I had been rushed to hospital when the carpet had to be fitted so he was very helpful with my boys to make sure it could all still be done whilst I was poorly.
20 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Carly, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Mansfield store could meet your expectations and provide you with a great service throughout.
We're so pleased that you're happy with the finished results of your carpets.
Thank you so much for your kind recommendation. Have a wonderful day
10/10 service from ray
Got my carpets sorted by the amazing ray, got everything sorted today within half an hour!
Honestly best carpet place in hull by far definitely recommend 10/10 service
13 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Morgan, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Arnold store could meet your expectations and provide you with a 10/10 service throughout.
We're so pleased that you're happy with the overall service that you received.
Thank you so much for your kind recommendation. Have a wonderful day.
Absolutely brilliant
Absolutely brilliant , quality friendly service Courtney and Mick we professional and friendly will definitely recommend to family and friends!!!
13 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Claire, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Fenton store could meet your expectations and provide you with a brilliant service throughout.
We're so pleased that you're happy with the overall service that you received.
Thank you so much for your kind recommendation. Have a wonderful day.
The best shop ever
The best shop ever, staff is friendly . Everything is ok.
13 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Chris, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Very quick and reliable service
Very quick and reliable service. Carpet is good quality and price is reasonable. It was fitted within days of ordering. Really happy with the result. Couldn’t fault the service or product.
25 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Deanna, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Stoke-on-Trent store could make your experience with us a positive one with great fitting and good qaulity carpet.
Thank you so much for the recommendation. Take care.
Really helpful staff
Mark and Darren were fantastic, Really helpful staff, made everything seem simple, and a great selection of products!
11 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Scott, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Dudley store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Let down by subcontractor fitters
Good service from the shop, organised and great products but they were let down badly by the subcontractor fitters. Poor fitting of the floor and still not right after a revisit. Having to send photos of defects over to the shop prolongs the wait for a decent floor. Hopefully they will get it right on the third attempt. May update if things are sorted.
10 July 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Alison, thank you for taking the time to leave your feedback. We're really pleased to hear you were happy with the service you received in store. However, we're very sorry to learn that the fitting has not met the standard either you or we expect.
We completely understand how frustrating it is to have to wait while issues are resolved. Requesting photos helps us assess the situation as quickly as possible and ensure our fitting team has the information they need before attending, so we really appreciate your patience throughout this process.
We're committed to getting your floor finished to the standard it should have been from the outset, and we'll continue working wit the fitting team until this is resolved. Thank you again for your honest feedback, and we hope to restore your confidence by achieving the result you expected. Please don't hesitate to contact customerservice@unitedcarpets.co.uk if you need any further assistance, and our team will be more than happy to help.
Kind Regards
The United Team
Excellent service 😀
From the moment we entered the store in Boston, Lincolnshire, all staff were welcoming and super friendly.
CHRIS looked after us, utterly helpful, professional and excellent sense of humour whilst doing what we asked of him! 10/10
19 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Heather, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Boston store could meet your expectations and provide you with an excellent service throughout.
We're so pleased that you're happy with the overall service that you received.
Thank you so much for your kind recommendation. Have a wonderful day.
gary was very helpful
gary was very helpful, approachable, and made for a swift and easy purchase. very happy
9 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Joshua, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Kirby store.
Thank you so much for the recommendation. We hope to assist you again in the future.
Great company
Great company, very efficient, excellent quality and very competitive price.
Staff were extremely friendly and helpful. The carpet fitter was excellent and very professional.
I would highly recommend this company and would definitely use them again.
8 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mrs Stanley, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Stechford store could meet your expectations and provide you with an efficient and excellent service throughout. We're so pleased that you're happy with the finished results of your carpets.
Thank you so much for your kind recommendation. Have a wonderful day.
Excellent service from ordering to…
Excellent service from ordering to fitting I went for cheapest option due to finances but it was still fantastic quality carpet! Will definitely be going back thank you
9 July 2026
Unprompted review
Reply from United Carpets & Beds
Hi Juliet, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Nuneaton store could meet your expectations and provide you with an excellent service throughout. We're so pleased that you're happy with the finished results of your carpets.
We look forward to welcoming you back in the future. Have a wonderful day.
Got laminate from them with underlay…
Got laminate from them with underlay and edging didn't use it all had 3 boxes left over they wouldn't take them back won't be using them again.
20 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Mary, thank you for taking the time to leave a review.
We're sorry to hear that your experience with our Scunthorpe store has not met your expectations. Please could you email customerservice@unitedcarpets.co.uk with your name and order details and we will look into this further.
Kind Regards
The United Team
Great service in store
Great service in store. Followed by great fitting of the carpet, by an experienced fitter who gave advice on further carpets
30 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Karen, thank you for taking the time to leave such a fantastic review.
Its so great to hear that our Mansfield store could make your experience with us a positive one with great fitting and advice.
Thank you so much for the recommendation. Take care.
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