I have recently bought a new house in West Hull which I have renovated throughout July ‘26 I contacted the United Carpet store on Boothferry Road on 3 separate occasions as work progressed for my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
Company replied
We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
Company replied
Always our first port of call for flooring. Knowledgeable staff in store who are there when you need them but happy to let you browse. We chose a carpet that needed to be shipped from abroad. It arriv... See more
Company replied
Company details
- Carpet Retail Shop
- Bedroom furniture shop
- Flooring Shop
- Home Furniture Shop
- Living room shop
- Mattress Shop
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Moorhead House, Moorhead Way, Bramley, S66 1YY, Rotherham, United Kingdom
- 0330 311 2442
- customerservice@unitedcarpets.co.uk
- www.unitedcarpetsandbeds.com
4.6
Excellent
12k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went in to store and the gents helped…
I went in to store and the gents helped me immediately to find what I was looking for and at really reasonable prices. The fitters were quick and polite and understanding of everything going on with the house! Couldn’t recommend more
8 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Phoebe, thank you for taking the time to share how our Ellesmere store did.
Its a pleasure to hear that the team could help you find the product that was best suited to you and your home.
We're so pleased that you're happy with the overall service that you recieved!
Very helpful and answered all questions…
Very helpful and answered all questions that we had. Both shop, measurer and fitter professional. Looks great.
26 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Grimsby store could meet your expectations and provide you with a fantastic 5 star service throughout.
We hope to assist you again in the future. Have a wonderful day.
Experience was okay
Experience was okay, carpet is lovely quality. The man was here fitting for approx 6/7 hours (2 bedrooms and stairs) and unfortunately left marks on some of the walls. The wrong colour door bars were fitted too but it was really hot that day so didn’t make much bother. Fitter was lovely though and in store service was good too.
4 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lauren, thank you for taking the time to leave a review. We're pleased to hear that you're happy with the quality of your new carpet and that you found both the fitter and in-store team helpful and friendly.
We’re sorry to learn about the marks left on your walls and the incorrect colour door bars being fitted. While we're glad these issues didn't cause too much inconvenience, this isn't the standard we aim to deliver, and we appreciate you bringing it to our attention.
Your feedback is valuable and will help us improve our service going forward. If you would like to discuss the door bars or the marks further, please don't hesitate to contact the store directly.
Thank you again for choosing United Carpets, and we hope you enjoy your new carpet for many years to come.
Absolutely no problems from start to…
Absolutely no problems from start to finish very helpful and on time 👍
1 April 2026
Unprompted review
Reply from United Carpets & Beds
Hi Steve, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Boston store.
Thank you so much for the recommendation. We hop to assist you again in the future.
We have had carpet before from here…
We have had carpet before from here several years ago and was very happy to return to update
Staff were very helpful and knowledgable
Very good prices and once booked were timely and delivered and fitted very well. The carpet fitters work was ery clean and tidy and we were happy with his work.
We are very pleased with United carpets stechford store and would recommend to everyone
Thanks again
9 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Tracey, thank you for your lovely review and for choosing United Carpets again.
It's great to hear that our team provided helpful and knowledgeable service, and that you were pleased with our pricing, fitting schedule, and overall experience. We're especially pleased to know that the fitter's work was clean, tidy, and completed to a high standard.
Thank you for your kind recommendation of our Stechford store. We hope you enjoy your new carpet for many years to come, and we look forward to helping you again in the future.
Thanks again from all the team at United Carpets Stechford!
Very good quality carpet and fitted…
Very good quality carpet and fitted brilliantly. Very happy with the service provided.
13 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Joy, thank you for taking the time to leave a review.
Its a pleasure to hear that our Stechford team could provide you with such a positive service with good qaulity carpets that were fitted to a brilliant standard.
We're so pleased that you're happy with the overall service that you recieved. Take care.
Great sales team at the local show…
Great sales team at the local show room. Very poor admin team at head office quite stern and rude. Won’t be going back sorry.
1 June 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Nicholas, thank you for taking the time to leave a review.
We're pleased to hear that you had a great instore experience with our Cheadle Hulme store. However we're sorry to hear that your experience with our Head Office team did not meet your expectations. We would like to hear more about the service that you recieved. Please email customerservice@unitedcarpets.co.uk so we can look into this matter further.
Kind Regards
The United Team
Good local shop…
Since moving to the area we have been using the shop in Alfreton Derbyshire as we decorate room by room and jave found them to be well priced and efficient with a good choice of carpets and flooring.
29 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Christopher, thank you for taking the time to leave our Alfreton Store a review.
Its great to hear that you found that the service that you recieved was efficient and there was a wide range of products at a good price.
We hope you love the finished results of your new carpets. Have a wonderful day.
Went in today and Jo was absolutely…
Went in today and Jo was absolutely fantastic, really helped when we were choosing our Lino very knowledgeable about the stock , worked out our price and was very friendly 5* customer service
Thank you
28 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Kate, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Melton Mowbray store could meet your expectations and provide you with a fantastic 5 star service throughout.
We hope to assist you again in the future. Have a wonderful day.
Walked straight into the store and was…
Walked straight into the store and was happily greeted. The gentleman that helped us out with our carpet was really pleasant and knowledgeable. 100 % happy with our experience
27 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Lydia, thank you for taking the time to share how our Kirby store did.
Its a pleasure to hear that the team could help you find the carpet that was best suited to you and your home.
We're so pleased that you're happy with the overall service that you recieved. We hope you enjoy your new carpets in many years to come!
Reply from United Carpets & Beds
Hi Paul, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Pontefract store could meet your expectations and provide you with an great service throughout.
We hope to assist you again in the future. Have a wonderful day.
Can’t praise the 2 carpet fitters from…
Can’t praise the 2 carpet fitters from Newark enough fantastic job on to bedrooms and stairs job they done was top notch and arrived on time ,very polite
26 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Gary, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Sleaford store.
Thank you so much for the recommendation. Take care.
Was kept well informed at all times…
Was kept well informed at all times about my order pleasant staff members order arrived in allocated time Good Service
26 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Janice, thank you for taking the time to leave such kind feedback.
Its great to hear that our Preston store was able to meet your expectations and provide you with a positive service throughout.
We hope to assist you again in the future. Take care.
Very helpful lovely Anna marvellous
Very helpful lovely Anna marvellous
26 June 2026
Unprompted review
Reply from United Carpets & Beds
Hello Dave, thank you for taking the time to share how our Alfreton store did.
Its great to hear that Anna could make your experience a positive one throughout.
We hope to assist you with any projects you may have in the future. Take care.
Thanks for the excellent customer…
Thanks for the excellent customer service of the installation of my kitchen vinyl. Good product installed well.
22 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Michael, thank you for taking the time to leave such kind feedback.
Its such a pleasure to hear that our Stoke-on-Trent store could meet your expectations and provide you with an excellent service throughout.
We hope to assist you again in the future. Have a wonderful day.
First class service
First class service, install and quality. I'll be a repeat customer
25 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi, thank you for taking the time to leave a review.
We're so pleased that you're happy with the overall service that you recieved from our Stoke-on-Trent store.
Thank you so much for the recommendation. Take care.
Sales team were great but went downhill…
Sales team were great but went downhill from there .....fitters came out said it was too big a job, didn't measure properly then a gentleman came & was very abrasive and condescending. Said it was a 3 man job then 1 lad turned up my husband had to help him carry a huge carpet roll up 3 flights stairs!! Such a shame as the guys in the shop are great but doubt I'll buy from there again.
29 May 2026
Unprompted review
Reply from United Carpets & Beds
Hi Zoe, thank you for taking the time to leave your feedback.
We're pleased to hear that you had a positive experience with our sales team and that they provided great service. However, we're very sorry to learn that the fitting process did not meet the same standard.
We understand your frustration regarding the issues with the initial assessment of the job, the communication you received, and the experience with the independent fitting team.
This is not the experience we want our customers to have, and it's disappointing to hear that an otherwise positive start to your journey with us ended on such a negative note.
We appreciate your honest feedback and will ensure your comments are reviewed with the relevant teams. Thank you for bringing these concerns to our attention. If you need any further assistance please don't hesitate to email customerservice@unitedcarpets.co.uk.
Kind Regards
The United Team
Poor service standards
We have been let down very badly by the staff and service level at this branch. They supplied and fitted a carpet with a fault. Then despite us being amicable and agreeing a discount to be applied against a future purchase, we have been let down badly with the supply of the next carpet. This is despite checking initially that there would be no problem with future supplies. Having got to the 3rd delay in delivery and fitting , we no longer had any confidence in their abilities to fulfil the order, particularly as throughout we have had the chase them as calls have not been returned.
25 June 2026
Unprompted review
Reply from United Carpets & Beds
Good afternoon Anne, thank you for taking the time to share your experience.
We are very sorry to hear that you feel you have been let you down, particularly after the issue with the original carpet and the agreement we reached to resolve that situation. We completely understand your frustration at experiencing multiple delays with your subsequent order and the inconvenience caused by having to repeatedly chase updates when calls were not returned.
This is not the level of service we aim to provide, and we appreciate how disappointing it must have been to lose confidence in our ability to fulfil your order after several postponed delivery and fitting dates.
We value your feedback and would welcome the opportunity to investigate what happened and see if there is anything we can do to address your concerns. Please contact the store directly or alternately email customerservice@unitedcarpets.co.uk so that we can review your case further.
Thank you for bringing this matter to our attention.
My first time using this company.
My first time using this company.
I bought 3 carpets from the southport branch. Had them fitted today. Very happy indeed. The whole process was extremely easy. Starting with the online carpet selection. Being able to view the carpets in youre actual rooms by photograph upload was really stress free. When I finally chose my carpet and colour I called the shop snd spoke to Chris the manager and he actually ended up selling me a better carpet at the same price ( surplus stock)
He even went out of his way on his day off to message me with pictures etc. Nothing was too much ..all of the staff from measuring. Shop assistants and fitters are extremely friendly and professional... 100% recommend them.
Even in 30% heat the fitters done a great fast job. Thanks to you all Dave.
25 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Dave, thank you so much for your fantastic review.
We're delighted to hear that your first experience with us was such a positive one.
We're pleased that every stage of the process, from measuring and advice in-store through to fitting, met your expectations. Our team takes great pride in providing friendly, professional service, so your feedback means a lot to us.
A special thank you for recognising the fitters' hard work, especially in the challenging heat. We're glad they were able to complete the job quickly and to such a high standard.
Thank you for choosing us and for your 100% recommendation. We hope you enjoy your new carpets for many years to come!
The bed was great
The bed was great , the parts need marking better . Carpet no good , still loosing fibres and bald patch getting bigger , lots of carpet pills .
25 June 2026
Unprompted review
Reply from United Carpets & Beds
Hi Adam, thank you for taking the time to leave your feedback.
We're pleased to hear that you were happy with your new bed.
However, we're sorry to learn about the issues you experienced with your carpet.
We appreciate you bringing these matters to our attention, as feedback like yours helps us improve our service. We would welcome the opportunity to discuss your experience further. Please contact our Pontefract Store directly or alternately email customerservice@unitedcarpets.co.uk if you would like to speak with a member of our team.
Thank you again for your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.