Unze London Reviews 

161
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Awful shopping experience as the sizes are clearly Chinese sizes but they want me to pay for the return postage! These guys behave like cheap market sellers please avoid

Company replied

Rated 1 out of 5 stars

Very disappointing experience. I received two right-foot shoes instead of a proper pair. I contacted customer support immediately, but after several days of follow-ups I am still not getting a prope... See more

Company replied

Rated 1 out of 5 stars

My experience with Unze was horrible. It feels like they are selling second-hand or defective products to customers. I would advise all customers to be very careful when purchasing from them and t... See more

Company replied

Rated 2 out of 5 stars

Joining the long list of dissatisfied customers unfortunately. Ordered a size 11 and they are more like a 9 or 10. Quality looks ok for the price, but now trying to contact support for exchange there... See more

Company replied

Company details

  1. Shoe shop
  2. Clothing Shop
  3. Men's clothes shop
  4. Ladies' clothes shop

Written by the company

Unze was founded in UK in 1989, it is entirely owned by Saleem Family. Unze Group has over 32 years of experience in the footwear industry and has grown through a passion and dedication to excellence in product development. Unze has a strong presence in UK and Pakistan. We are focusing on retail and online expansion. The brand continues to lead as the sexy, chic and smart destination for trend-right footwear and accessories for contemporary men, women and kids leading a multi-faceted lifestyle, offering them confidence and versatility that takes them to work, weekend and going out occasions. The styles are elegant, feminine, glamorous and very sophisticated. Using the finest quality and intricate hand work by our skillful craftsmen, the shoes and bags are captured in vibrant colors combined with the most luxurious fabric. What We Offer: High Quality Men, Women & Kids Footwear Lifetime Return & Exchange Policy Serving Millions of Happy Customers Worldwide and Still Counting! Excellent Delivery Service Our Timeline 1989 ­­– The idea for a global brand came into existence in 1989 in London. The company first focused on retail, and over time, has developed a substantial wholesale business and a versatile product range, supplying numerous retailers throughout UK and Rest of the world. 1990 – Our first store was opened in 1990 on Green Street, which is the 4th most popular commercial Street in London. 1992 - Due to growing demand and to gain market share within UK a second store was opened in White chapel. 1999 - We launched our very first online store which was considered the most swanky online footwear store in UK. 2000 – We entrusted the brand to others and launched the wholesale business in Europe and Rest of the world. 2003 - Unze London opened its third store on Green Street in order to meet customer's demand and showcase the vast range of styles produced by the company. 2005 - Unzè (Franchising) Ltd was formed in 2005. The franchise operation started initially in UK and proceeded internationally in the coming years. Since its launch in March 2005 Unzè (Franchising) Limited has had over 200 inquiries from interested potential franchisees, to date we opened 10 franchises. In April Unze opened first Franchise stores in Romford. 2006 – This was a busy one. We opened stores in Sheffield, Leeds, and Chelmsford. Starting in March 2006 Unze is poised to open 20 other franchises. The sheer popularity and appeal of the Unzè brand led to inquiries from all around the world, from USA and South Africa to Australia and Asia. The brand proved to be renowned within UK and all around the globe. 2007 - Unze then opened new stores in Bradford, Walthamstow, Bolton, Preston, Leicester, Birmingham, Wood Green and Hounslow. 2008 - Nowadays, Unze has millions of customers worldwide. No matter how different they are, they all have one thing in common: their endless love for unique shoes. In order to meet customer demands Unze opened more stores in different locations at Southall, Limerick (Ireland), Netherland and Dewsbury. 2009 - Unze London launched its new store in Kensington. Due to heavy users ratio Unze London re-launched its website version as per user’s expectations. Unze launched its 18 domains with their Local languages to satisfy its online buyers and make their online shopping more convenient. 2010 – Our biggest project was opening stores in Pakistan as it’s a fast growing market and we found market opportunity to provide quality footwear products to a large customer base. For the first time Unze opened a flagship store in Pakistan in 2010 and did supremely well. 2011-Unze launched its flagship stores in Westfield, two stores in Ilford Lane, Slough and in Portugal. 2013 – Unze London celebrated its 25 years anniversary by sharing stories from adventures ‘around the world in these 25 years’ and spent the year opening more new stores and concessions in more countries than ever before. 2015 - We launched first online store in Pakistan which was a great hit in this market. 2017 - Unze London opened 3 Flagship Stores in Pakistan 1. Allama Iqbal Town 2. Model Town Link Road 3. Packages Mall Lahore and is planning to expand throughout Pakistan. It is one of the most influential global player in Men & Women fashion footwear. In less than three months, more customers than ever before had picked up pieces from Unze London’s SS 17 Collection and have experienced that extra something that makes Unze no ordinary designer label.


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1.3

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TrustScore 1.5 out of 5

161 reviews

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1.3

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(161)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

⛔⛔⛔⛔DO NOT BUY ANYTHING FROM THESE…

⛔⛔⛔⛔DO NOT BUY ANYTHING FROM THESE COWBOYS!⛔⛔⛔⛔PLACED A ORDER AND FIRSTLY THE SIZES ARE NOT UK SIZES. SECONDLY ONE OF MY SANDALS IS BROKEN WITHOUT ME EVEN TRYING IT ON. I WILL BE TAKING YOU TO CONSUMERS RIGHTS! I CALLED EMAIL AND THEY WANT TO IGNORE ME! NO WORRIES! I WANT TO SEE WHAT YOUR GOING TO DO WHEN CONSUMERS RIGHTS IS ALL OVER YOU.!! DONT THINK IM GOING TO SIT BACK AND LET YOU TAKE PEOPLES MONEY AND GIVE THEM CRAP ITEMS

8 February 2023
Unprompted review
Unze London logo

Reply from Unze London

Dear customer, hope you are well. We are sorry that you had to face inconvenience from our side but as per investigation from our customer service team, the articles was used and we are not allowed to process claims for used articles. However still our management decided to refund you but we never received the parcels back. Please let us know if you need any further information from our side.
Thanks

Rated 5 out of 5 stars

Ordered Unze oline

Ordered Unze oline . Got it through M&P corrier withing 4 days. Found it exactly the same what i wanted and what i had told about. Exactly the same quality looking on website. Its amazing. I am really happy with my choice.

25 December 2022
Unprompted review
Unze London logo

Reply from Unze London

Thank you so much for being our valued customer. We appreciate your feedback and loyalty.

Rated 1 out of 5 stars

Pathetic customer service.

Pathetic customer service.. I bought the pair of shoes and it started to rip off just after the week when I contacted them they asked me for pictures proof which I provided but they were not convinced and said oh our customers abused the stuff and ask for refund so you might be one of them so send us shoes back and pay the delivery(already it’s so expensive) if we would think it’s not your fault then we would give you refund.. also they would call you in weekend as well to ruin your weekend to blame you for the faulty pair… don’t waste your time very bad quality and customer service.. they ask you to leave a positive feedback as well just after buying not even let you try because they know what are they selling…

2 October 2022
Unprompted review
Unze London logo

Reply from Unze London

Dear Huma, hope you are well. As per conversation with you over the phone we agreed to refund you for this pair or get it exchanged for you. This was your right to give us a negative feedback but we resolved it for you but we never received the return parcel for refunding or exchanging it for you. We still apologize for inconvenience and the hassle that you had to go through. We will definitely try our level best to improve our customer service plus we will make sure that our loyal customers like you do not have such complaints in future.
Have a great day.
Regards
Unze London

Rated 5 out of 5 stars

Khusa delivered promptly

Khusa delivered promptly. Was as expected.

6 August 2022
Unprompted review
Unze London logo

Reply from Unze London

Thank you so much Smaak Hassan Mirza for this kind feedback. We value your opinion about us and will strive to provide excellent services and high quality products. Thank you. :)

Rated 4 out of 5 stars

Nice service on time and my sandals are…

Nice service on time and my sandals are amazing.

27 July 2022
Unprompted review
Unze London logo

Reply from Unze London

Thank you so much Madiha for your feedback. It is wonderful to have a customer like you. We will try our level best for further improving our service for our loyal customers.
Thank you. :)

Rated 5 out of 5 stars

Nice khussa for my daughter

Nice khussa for my daughter. Good price.

18 July 2022
Unprompted review
Unze London logo

Reply from Unze London

Thank you so much Khadija for your precious feedback. We are delighted to have you as our customer. You are a wonderful person. :)

Rated 5 out of 5 stars

Perfect everytime

I came across unze back in 2014 when I was planning my wedding and never stopped using unze London since. I purchase my traditional khussa a few times a years. Products are always as described and delivered on time I highly recommend using unze London you won't be disappointed

2 March 2022
Unprompted review
Rated 5 out of 5 stars

Great Company To Buy From

I've bought footwear and accessories from Unze for a number of years and am always really pleased with the service and products. The website is really easy to navigate, there's always a great selection and the prices are very competitive, especially for the quality. Delivery is quick and there is an easy returns procedure if needed.

30 January 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Order came quickly and was packed well. Absolutely loved my diamanté gold court shoes. The heel height was perfect and the shoes looked amazing. Even better that I got it on sale.
I've bought in store from them too and every shoes was good quality.

26 January 2022
Unprompted review
Rated 5 out of 5 stars

First time ordering from this company

First time ordering from this company. I was kept updated about my order and the order also arrived on time no issues what so ever. Overall positive experience will order again in future

24 January 2022
Unprompted review
Rated 5 out of 5 stars

Quality products

Love the shoes....just enough bling for the occasion;-) But what really stood for me was the excellent and very helpful customer services department that went above and beyond to assist with my query.

20 January 2022
Unprompted review

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