Unze London Reviews 

161
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Awful shopping experience as the sizes are clearly Chinese sizes but they want me to pay for the return postage! These guys behave like cheap market sellers please avoid

Company replied

Rated 1 out of 5 stars

Very disappointing experience. I received two right-foot shoes instead of a proper pair. I contacted customer support immediately, but after several days of follow-ups I am still not getting a prope... See more

Company replied

Rated 1 out of 5 stars

My experience with Unze was horrible. It feels like they are selling second-hand or defective products to customers. I would advise all customers to be very careful when purchasing from them and t... See more

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Rated 2 out of 5 stars

Joining the long list of dissatisfied customers unfortunately. Ordered a size 11 and they are more like a 9 or 10. Quality looks ok for the price, but now trying to contact support for exchange there... See more

Company replied

Company details

  1. Shoe shop
  2. Clothing Shop
  3. Men's clothes shop
  4. Ladies' clothes shop

Written by the company

Unze was founded in UK in 1989, it is entirely owned by Saleem Family. Unze Group has over 32 years of experience in the footwear industry and has grown through a passion and dedication to excellence in product development. Unze has a strong presence in UK and Pakistan. We are focusing on retail and online expansion. The brand continues to lead as the sexy, chic and smart destination for trend-right footwear and accessories for contemporary men, women and kids leading a multi-faceted lifestyle, offering them confidence and versatility that takes them to work, weekend and going out occasions. The styles are elegant, feminine, glamorous and very sophisticated. Using the finest quality and intricate hand work by our skillful craftsmen, the shoes and bags are captured in vibrant colors combined with the most luxurious fabric. What We Offer: High Quality Men, Women & Kids Footwear Lifetime Return & Exchange Policy Serving Millions of Happy Customers Worldwide and Still Counting! Excellent Delivery Service Our Timeline 1989 ­­– The idea for a global brand came into existence in 1989 in London. The company first focused on retail, and over time, has developed a substantial wholesale business and a versatile product range, supplying numerous retailers throughout UK and Rest of the world. 1990 – Our first store was opened in 1990 on Green Street, which is the 4th most popular commercial Street in London. 1992 - Due to growing demand and to gain market share within UK a second store was opened in White chapel. 1999 - We launched our very first online store which was considered the most swanky online footwear store in UK. 2000 – We entrusted the brand to others and launched the wholesale business in Europe and Rest of the world. 2003 - Unze London opened its third store on Green Street in order to meet customer's demand and showcase the vast range of styles produced by the company. 2005 - Unzè (Franchising) Ltd was formed in 2005. The franchise operation started initially in UK and proceeded internationally in the coming years. Since its launch in March 2005 Unzè (Franchising) Limited has had over 200 inquiries from interested potential franchisees, to date we opened 10 franchises. In April Unze opened first Franchise stores in Romford. 2006 – This was a busy one. We opened stores in Sheffield, Leeds, and Chelmsford. Starting in March 2006 Unze is poised to open 20 other franchises. The sheer popularity and appeal of the Unzè brand led to inquiries from all around the world, from USA and South Africa to Australia and Asia. The brand proved to be renowned within UK and all around the globe. 2007 - Unze then opened new stores in Bradford, Walthamstow, Bolton, Preston, Leicester, Birmingham, Wood Green and Hounslow. 2008 - Nowadays, Unze has millions of customers worldwide. No matter how different they are, they all have one thing in common: their endless love for unique shoes. In order to meet customer demands Unze opened more stores in different locations at Southall, Limerick (Ireland), Netherland and Dewsbury. 2009 - Unze London launched its new store in Kensington. Due to heavy users ratio Unze London re-launched its website version as per user’s expectations. Unze launched its 18 domains with their Local languages to satisfy its online buyers and make their online shopping more convenient. 2010 – Our biggest project was opening stores in Pakistan as it’s a fast growing market and we found market opportunity to provide quality footwear products to a large customer base. For the first time Unze opened a flagship store in Pakistan in 2010 and did supremely well. 2011-Unze launched its flagship stores in Westfield, two stores in Ilford Lane, Slough and in Portugal. 2013 – Unze London celebrated its 25 years anniversary by sharing stories from adventures ‘around the world in these 25 years’ and spent the year opening more new stores and concessions in more countries than ever before. 2015 - We launched first online store in Pakistan which was a great hit in this market. 2017 - Unze London opened 3 Flagship Stores in Pakistan 1. Allama Iqbal Town 2. Model Town Link Road 3. Packages Mall Lahore and is planning to expand throughout Pakistan. It is one of the most influential global player in Men & Women fashion footwear. In less than three months, more customers than ever before had picked up pieces from Unze London’s SS 17 Collection and have experienced that extra something that makes Unze no ordinary designer label.


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1.3

Bad

TrustScore 1.5 out of 5

161 reviews

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1.3

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(161)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

customer service is very very very bad

When I ordered the shoes , they were too big, so I sent them back. I haven't received any money back yet, Repeatedly sends a voice message I have sent everything in the email but do not see the email customer service very very bad

8 September 2021
Unprompted review
Unze London logo

Reply from Unze London

Dear Shiraz I think there is some mistake, I think you may have the wrong company, with your name we have checked our system there is no order, no email what so ever under your name in the last 12 months, please can you either contact us on 03331238693 or please email us on info@unze.co.uk, please see we will resolve the issue there and then but there is no record for you, or can you provide us with an order number ? we look forward from hearing from you. But be rest assured this is not how we operate that's why our rating is very good as you can see.

thank you
Unze London

Rated 5 out of 5 stars

Soft and comfortable♥️

Im so amazed to see the quality and print,,😍im in love with the shoes wow just wow🔥i want to order more next week❤️means so much soft and comfortable💖my feet feels so good i dont even tired after wearing this🌚♥️and i have received order in 2 3 working days and delivery timing is so fast🔥this company is nice✨

26 August 2021
Unprompted review
Rated 1 out of 5 stars

After six month only excuses No refund and I lost my money according to rates quality is very poor and lifetime refund policy is only cheating with people and mostly respond is Only ; apologize,

Too much late six month ago I was written my overview after six months Befooling people by saying that they offer lifetime warranty. Never exchange or refund their faulty items making lame excuses. I bought three pairs (Two men & one women) shoes one of which broke the very first day i wrote and the other broke within one month. Neither took the responsibility to repair the shoes nor exchanged. When i call them they said shoes can be replaced within one month after purchase. Then how they can claim that they are offering lifetime warranty? Another condition for replace or refund is that shoes must be unworn and unused. Who the hell idiot will buy shoes to decorate his cupboard? I think their shoes are just decoration piece. Above all I showed them the picture of shoe on WhatsApp that broke the very firstly and was unsed even then they didn't replaced it. Very Very Very bad experience.

24 August 2021
Unprompted review
Unze London logo

Reply from Unze London

Dear Customer
we do apologies for your experience and misconception with respect, but please check our website and store adverts, we have clearly written Lifetime RETURNS policy not warranty, I don't think there are many if not any shoes companies that provide lifetime warrantees on HAND MADE shoes. But still we do apologies and would mention that there is allot more to the issue at hand which we will not mention here but would request that you contact us regardless to see if there is anything ells we can do on info@unze.co.uk. But please check carefully for your self, we have not written lifetime warranty anywhere. Also where companies offer 14 days return policy or 28 days return policy we offer the same but just lifetime which enables customers to take there time specially when they are travelling abroad or are not well enough to come back in time. This is making the customers life a little easier, of course like any company a worn and used item would not be returned unless faulty and within manufacture warranty. So please understand there is always two sides to any story or issue, nevertheless we still apologies and would like to help you resolve the issue if you allow us.

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