URBANARA Reviews 

On the 29th April you received my order (77092) for a blanket & you confirmed the order but in a different colour to what (I thought) I had ordered. I immediately emailed back to say I didn't want the colour you quoted: red, orange & brown but a grey, brown & terracotta blanket. Your reply was automated & stated you would 'respond as soon as we can'.
However, I did not hear anything from you until the 2nd May to inform me that my order was on its way. Again I noted it was not the colour I wanted so on the 3rd May I sent you another email to state as clearly as I could my colour preference. On the 4th May at 7.30 I again emailed you & received an automatic answer to be followed at 8.48 am by an answer from 'Gina' telling me I had ordered the red mix blanket & not the terracotta & to explain the procedure for the return.
Needless to say when I opened the package I did not like the colours and have decided to return it for a refund as I an totally exhausted with the whole procedure and don't want the terracotta version either.
Yours sincerely, Patrica Lambert

Very impressed with quality - high end finish. Recommend to all my friends. A great find!

Quality product as described. Value for money and timely shipping and delivery.

Amazing quality, beautiful product, unbelievably good price.

Great products and great customer service! Would highly recommend

Love the website, emailed customer services who got back asap and sent out one of my orders even though wasn't all in stock

Products very well made and look great

Would definitely use again

I have had three cotton throws from Urbanara. Excellent quality and good service would definitely recommend.

Excellent Quality For The Price!!

I would shop here again plenty of choice and innovative products,you really don't need The High Street anymore........you can choose lots of options which are true to colour and purpose.

Buy Here!!

A great service and lovely product - even better than I thought it would be. Thank you!

Lovely products both in terms of design and quality. Good value for the cost. Very happy with the items purchased, the great customer service and the speedy delivery!

I bought wool blankets and a cotton bedcover: everything was very good quality and the delivery was with ups, so I could track it step by step.
The only negative thing: you do not have idea of a delivery date when you buy, you are told your delivery date only a few days after your purchase. But I think that it is worth the waiting.

This is the third or fourth product I have ordered from Urbana. Again excellent quality, thank you.Easy to use on line, efficient service & I like the presentation...nicely wrapped with receipt in booklet. All most appreciated,especially the efficiency & reliability.

I love my urbanara purchases but if you are in any rush and you bought 2 items of which one is available, but the other is not (so fairly you get the discount)...you will get both at the same time i.e. the later one.
I bought a scarf and a rug. The scarf was available straight away but the rug was not so I was happy to wait. However, after 4 weeks of waiting for my scarf I contacted urbanara who informed me that they will send it to me now at no additional cost but if I wanted the scarf straight away (as it was available) it would cost me an extra delivery. Definite delivery misinformation there as it should be made clear on the checkout when the items are going to be delivered and if you would like to wait or have them shipped separately.

The overall quality is perfect and the products ordered arrived well packed. I am specially happy with the quality and softness of the alpaca blanket.
Also, when an issue happened, specific to the shipping services of my order, Urbanara promptly replied and the people at the customer service team provided specific help and all the info needed. Excellent.

Good quality item, arrived when it was supposed to

Brilliant service and products at a very reasonable cost.

Excellent quality, very satisfied!

excellent quality , looks great on my sofas , prompt and easy delivery , thank you ! I am very satisfied with the products.