URBANARA Reviews 

1,571
TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I haven’t received my order of a rug ordered February 6th as a gift and none of the phone numbers are working to be able to speak with someone. No response to my email either. It’s really frustrating... See more

Rated 1 out of 5 stars

I should have read these reviews before placing an order last week. Emailed this company 3 times, no response. Customer service non existent I have a horrible feeling I have been scammed. Placed an... See more

Rated 1 out of 5 stars

This is an awful company that still hasn't amended it's shipping window. DO NOT ORDER. We ordered our rug on November 11th and they keep saying there is a lag with getting it shipped from Germany - se... See more

Rated 5 out of 5 stars

Ordered a quilt on a weekend and received the shipping notification first thing Monday morning. The tracking was excellent (although I did need to use google translate as my GCSE German is very rusty)... See more

1.8

Poor

TrustScore 2 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.8

All reviews

(1,571)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely product & it got here very quickly.

I'm really happy with the duvet cover, pillowcases & bedspread I bought. The colours are lovely, good quality, soft material. I also received it alot quicker than I expected to. I'm a first time customer & I would definitely buy their products again.

19 March 2017
Unprompted review
Rated 5 out of 5 stars

Great

Good quality products, great prices, fast delivery - only wish they'd have a larger selection of items.

19 March 2017
Unprompted review
Rated 5 out of 5 stars

Gorgeous product, amazing service

I love the blanket, gorgeously soft and warm, it has exceeded my expectations. Urbanara offered a great service, the product was beautifully boxed and I knew exactly when it was being delivered.
Throughly recommend them, thank you 😃

16 March 2017
Unprompted review
Rated 5 out of 5 stars

Perfect service and product

Second time I have made a purchase from Urbanara and will be back for another to be sure as the products,prices and delivery are great!

16 March 2017
Unprompted review
Rated 5 out of 5 stars

Wonderful

I am so pleased to find this company. The service is fantastic and the item I ordered is so lovely. It was packaged beautifully too. I hope to order from them again in the future. Thank you

14 March 2017
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

This company sells quality goods and is very helpful. I would thoroughly recommend them. I absolutely love the new blanket I purchased from them and it arrived in reasonable time. It would have been helpful to have know that the goods were coming from abroad as then I wouldn't have had to ring about delivery, but I have nothing negative to say.

14 March 2017
Unprompted review
Rated 5 out of 5 stars

A very good experience

A good navigable website with items clearly displayed and priced
Easy to order
Reliable and prompt delivery with good communication throughout
Excellent

13 March 2017
Unprompted review
Rated 5 out of 5 stars

Superb

Excellent quality products at very reasonable prices, made even better with generous discount codes. Free delivery on orders over £50, with quick international delivery and free returns. Items are packaged very nicely. Highly recommended.

12 March 2017
Unprompted review
Rated 3 out of 5 stars

Good products, terrible delivery service

The rug bought is good value and quality, so far we're pleased with it. However, it was a massive chore to get it delivered.

UPS were atrocious, when I got my delivery date I immediately changed it online to a day I would be in, and contacted Urbanara who confirmed the change. UPS ignored this, attempted delivery and then without any permissions they left a 3 metre long rug sat at a tiny 9-5 newsagent collection point across town, that I had no way of getting to during working hours. I rang up UPS 3 times to sort redelivery. On second date they ignored my request completely. At that point I gave up and have had to wait until the weekend and drive it home myself with the boot open.

To top it off the newsagent decided to give me an earful about leaving it at his shop for a week and not ordering deliveries for when you're not in!

Simply, not with the effort.

11 March 2017
Unprompted review
URBANARA logo

Reply from URBANARA

Hi Gemma,

Thanks for your interest in URBANARA and valuable feedback. While it's great to hear you're pleased with the rug you bought, I'm very sorry that the delivery didn't go so smoothly. We rely on UPS to fulfill our deliveries with a high standard of service and they are normally a very reliable partner. I sincerely apologise however that this wasn't your experience. As mentioned we are always happen to liaise with UPS on your behalf, so please don't hesitate to get in touch with us again if future if they haven't managed to accommodate your request. I hope you'll get great use out of your rug, and if there's anything else we can do please just ask.

Kind regards,

Customer Service Team
URBANARA UK

Rated 5 out of 5 stars

Excellent.

Ordered 2 blankts which were on special offer and very good value for money. Arrived within a few days.

10 March 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Very pleased with my curtains from Urbanara, Exactly as described and pictured, well packaged and delivered on time, also their customer service communication was first class.

8 March 2017
Unprompted review
Rated 5 out of 5 stars

Great

Lovely rug at a good price. Service was excellent with full email information and parcel tracking.

8 March 2017
Unprompted review
Rated 5 out of 5 stars

Lovely, truly lovely

Urbanara bedding is rather special. It's beautiful quality, lovely colours and LOVE the zip enclosures. Would like to see more bedding combo examples with details of the exact products used. I am a textile designer so found it easy to choose, but they would sell so much more if they did this!! It's a fantastic quality brand and affordable. I used voucher codes to help the cost too. Converted and happy with my purchases.

7 March 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look