USA Vein Clinics Reviews 

This is a fraudulent company. Please go to a real vein specialist and not a con-artist, joke of an operation like this. Customer service is the absolute worst. Everyone who answers the phone lies to you, puts you on hold forever, NEVER RESOLVES YOUR ISSUE, no calls are returned as promised. They are a bunch of clowns in a clown show. I would never trust them. Vein clinics of America was not much better. They misguided people who did not need anything done. They sold you packages and you lost all your money when they were bought out. All about the MONEY, not you. Take my advise and do not get caught in this nest of incompetence and horrific customer service, You will thank me.
The company cannot improve because they are a scam. I am in healthcare and this is NOT a safe place for anyone. Go far away from them.These places are not monitored the same and they do not care about you. They lie, cheat, and steal.

I'm so glad I dodge a bullet. These folks called me 3xs to "verify" insurance. On the 3rd called ,I just told them to cancel my appointment! Because if they can't get it right BEFORE the appointment I can only imagine what it will be like submitting to my insurance company. Not to mention, you can never contact the office directly...why? It's really annoying, I just had a few questions about landmarks for the location I was going to. Well that nevered happened because of course, the folks at the call center had no idea. So I'm just happy that I didn't go with them. And according to the views, I definitely dodge the bullet!

I been getting treatments many times this place is amazing feeling so much better. Alexandria the receptionist is truly the best she is so dedicated to her work and super caring and very helpful she signs patients very quickly so you don’t wait . Dr. DiFiore at 1st avenue location is amazing he listen to your problems and take care of the issues he doesn’t rush. The lady Olga that is helping him in the procedure room is extremely nice all the staff is very helpful and caring. I highly recommend this place to anyone.

I am having horrible experience with USA Vein clinic. Before I go for evaluation in September 2022 my insurance approved all procedures. Next time I waited 1 hour at the reception because they didn’t know what to do. Reason: they have been bought out from the current company that doesn’t work with my insurance! 1 year later I started to receive bills. I contacted them and was told that the service is too old and they cannot bill the insurance. Is it my fault that you guys messed up during the transition?! I was harassed to pay. I paid amount and 2-3 months later I get another bill with the whole amount $1300. I called back and representative told me that medicaid paid already and I am only due $77. What is that? Emailed but never got response back. That is ripping billing and deserves lawsuit!

The worst company!!
They have predatory billing practices and horrible customer service.
I feel sorry for the doctors that were an unfortunate part of this buyout/takeover!!
Vein Clinics of America was a great company all around, unfortunately I can’t say the same for USA Vein Clinics!!

This place was unprofessional! Called to schedule a new patient appointment provided my insurance information and was told that insurance would be verified.. I asked to leave work early arrived 15 minutes early, the doctor was standing at the front seat and asked if I was self pay??? I said no that I provided my insurance info with call center and he asked for if and ins. Card.. I say not a friendly environment, did not feel welcome at all, after sitting there he informed me that He did not participate with my insurance and that I could go to a different office… this is so unprofessional!!!!!! I left work early was told that they participated with my insurance but it changed without notice!!!
I had treatment there about 10 years ago and I recommended this place to a few people. I would NEVER recommend this unpleasant place! My time is valuable and it was the worst experience.

This is the most unprofessional medical care I’ve ever received office staff turnover continuously. I drove to his office several times, and only be told that there was no doctor in the office that day and had to reschedule. I was billed for a procedure that I did not have, and have been harassed continuously to pay outstanding balance I did have three chemical injections at this office, but have seen no improvement.

I canceled a appointment because of bad weather on Dec 5 2023. two days later I was charged 75.00 on my debt card. I called to ask why I was charged this fee they said I was a no call no show and they had no record of me calling. And then I asked for them to fax my DR my results they said that they couldn't do that. I not blaming the Dr. It is there service you have to talk to because none them know what they are dong.

Below zero stars! Unprofessional and dirty office. Customer service indifferent and uncaring. Billing is awful. I paid my balance and continue to be harassed and threatened due to a “computer glitch” that they have no idea when it will be fixed.in the meantime I show an outstanding balance since January. Awful experience.

I cancelled before going in for a procedure because all of my experience leading up to the actual surgery date gave me a very bad feeling. So, while the doctor in the KS location may be good, I have no idea. What I can say is that my first appointment took 3 hours - 1 hour in the waiting room because they couldn't let me in until they got approval - they had to wait for some approval from corporate that my credit card went through even though they could see it went through. I was the only person in the waiting room and the only patient in the offices. You cannot really deal with the treating office directly because they are only open 2 days a week. When you call the local number, you go to a general customer service center where no one can really help you and (1) get disconnected, (2) are put on perma hold, or (3) get zero helpful information. They are SLOW to submit paperwork to insurance companies for pre-approval. Even though they claim they do it immediately, they really take about a week and then they have to re-submit because they missed filing requested paperwork. Oh, they also submit using FAX, an outdated method that insurance companies kick to the bottom of the approval pile. Don't even try changing your appointment times even if your doctor says customer service can do it for you. Nope, customer service reads off of a script and can't or won't help you. After spending HOURS on the phone with these folks, I punted - with USA Vein Clinics, you are a merely a number with a pocketbook, not a patient. I can't believe my primary doctor referred me to this outfit! Do yourself a favor and save yourself anxiety by avoiding this company.

If I could give zero stars, I would. This is, unfortunately, what I believe is coming to health care in America. The physicians have no control over anything. They work for corporate goons, who couldn’t care less about you. When you want to make an appointment, you can’t do it at the office. You have to call the call center, which is staffed by morons with room temperature IQs. I doubt it’s even in the United States. Trying to make an appointment is excruciatingly painful. I have an insurance plan that is accepted anywhere. While that’s unique, it’s certainly not unheard of. I was a patient of Vein Clinics of America, and had treatment by USA Vein clinics before they fired all of the old employees. When I tried to make a new appointment to finish my treatment, they told me they don’t have a physician that is on my insurance plan.Run like hell. Don’t go here. This company is a disaster to deal with.

This company deserves a 0. I cancelled 2 appointments with the clerk at the office on Wells Street in Chicago. Imagine my shock when my debit card was charged $250. For a "no show" fee. I called numerous times and still nothing has been done. Said it was in review and a supervisor would call. Didn't happen. Also, they call like "stalkers" to try and get you to rebook. I didn't like the doctor and will never return. It used to be Vein Clinics of America and I never had a single problem with them in 30 years. This company is bottom of the barrel and my advice is to go elsewhere. I will also file a complaint with the better business bureau and advise BC/BS how I am being treated.

Update: I did sent an email to the email noted in their reply. Haven't heard a thing from them. Nice try.

After I filed a complaint with my state Board of Health, and the investigation was complete, the bill was considered to be paid in full, since "I was so unhappy with their service".Customer Service is non-responsive. I made the appointment thinking it was Vein Clinics of America, who provided fabulous service. I found out it was not the same business when I arrived. I was taken for my scan and then told to wait in a room for the doctor. A technician came about 15 minutes later and said the doctor was busy and it might be a while. Another 15 minutes passed, and another technician came in and said he was probably not going to be able to see me today. Ok, it's a medical office and emergencies can happen, I left. The office called to schedule appoints with me, but they had already made the appointments and were just telling me the dates. I was not available on some of the days so the person said ok and she changed them to other days I was also not available. They did not seem willing to make appoints with me, just for me when it suited their schedule so
I cancelled all appointments. I decided to find another provider. I received a bill for the scan AND a Doctor visit. I called to ask for my medical records and the customer service agent said she would get them to me ASAP. I said I would not pay the bill for an office visit when I did not see the doctor. She promised to look into my situation.
One month later I have received the bill again. I went to the office and asked for my records, I was told I had to request them from the medical records department and that it might take a while. I was also told I could not pay my bill in cash.
Today I called customer service, and they would mail me my records, it might take a month to get them to me because that department is overburdened with work.
I told them I would pay my bill when I received my records, and they threatened me with a bad credit report. I was told I had to pay for the doctor visit portion of the bill even though I never saw him, and he never called me, as it was how the bill was divided into a scan and an office visit with the doctor.
They were quite willing to set up a payment plan.
They also kept repeating the same phrases as if they were reading from a script, not actually talking to a live person on the phone.
Think twice before using this company.

I was so impressed with the comfort and professional approach before,during and after the procedure .There were no surprises. Dr Cohen from Fort Myers Florida explained every step/action prior to and after the procedure and the expected outcomes . The procedure room was filled with the music of my choice, Christian music.Thank you Dr.Cohen and all of your staff. The post-op visit for a rewarding follow up visit and excellent outcome

There was an unauthorized charge made on my account after I had paid half of my bill the day before.
I called the billing office and spoke to a angry, disrespectful , dismissive woman

Worst company customer service. I don’t know how this company was able to take over another company, especially one that actually knows how to provide customer service and a very streamlined operation. Calling their customer service line is a joke, as you get passed around with no resolution. Cannot get medical records. Office personnel cannot help with anything as they just tell you to call their 800 number and the circle of frustration continues. When I went for treatments I was never given an estimated out of pocket before treatment was given. Office personnel asked for my regular office co-payment without ever saying that the actual amount owed will be determined AFTER the service is performed. That should have been red flag number one. They apparently only do “paperless billing” which by their definition means you get no bill, rather an email months later stating you have an unpaid balance (email doesn’t even do you the courtesy of stating amount) and the card you provided will be charged. So not only do you NOT know how much you are estimated to owe for the procedures, but you are notified months later that you owe money and they are charging you….but don’t state how much you’re being charged! I called in to get an itemized bill statement that shows all of my payments, and that I have a zero balance on my account only to be hung up after 40 minutes of waiting to get it. I will be going somewhere else in the future, as even the treatments I received did not help. So a waste of my money. This company is a JOKE. Go somewhere else.

I went to the USA VEIN Clinic in Everett WA, Doctor and most of the staff were awesome.. Went I started going in May of 2023 they were in network with my insurance until June 30, went my insurance said they dropped my insurance. I was billed $2800.00 for 3 visit after my insurance paid there for the out of network part. USA Vein saying they are still in network and the balance is my responsibility. They harass me constantly on the phone and not have taken money from my account with out my authorization. I have asked many of time why was I not informed they were no longer in network, per USA Vein Clinics they are still in network. I have been trying to deal with this for months now.. STAY AWAY FROM USA VEIN CLINIC unless you want to go through constant harassment and stress. Betty

Doctor Cahn was awesome
The company is HORRENDOUS

This company is a scam. Their call center is clearly not in USA. They took over from Vein Clinics of America, fired all the existing employees and closed down all the clinics - or at least most of them. They will not give you your medical records. Email requests are ignored and phone calls are immediately disconnected. They are dishonest and shady. Do not go to them.

I went for treatment of a varicose vein on my right lower leg on August, 31st, 2023. first of all I had to wait a long time. the Doctor didn't use numbing topical anesthetic, the injection hurt a lot!
I was told to wear the compression stocking for three days only.
My leg hurt a lot. when I took the stocking off my leg was black and blue with bump's. I went for my follow up and it turned out I have a blood clod!
No instructions were given to me, other than to take aspirin.
My leg is worst than it was before and the vein still there but with bumps and bruises!
That place is terrible!! Don't waist your time and money.
I have an appointment with a specialist to get a second opinion and see what needs to be done to get rid of the pain!

This company “USA Vein Clinics” has the worst customer service of any “doctor” I have ever used. If you need help with your veins ask your primary care physician for a referral and go to an actual doctors office. When you call these guys isn’t a doctor’s office, it is a call center. I stopped my care here because I couldn’t get a straight answer about my care’s cost. They will send you text messages about billing that seem scammy. When I called them to confirm the text was real, they started harassing me for payment. They were not kind. They didn’t express concern for my health. I wouldn’t recommend this place to anyone.