Usay Compare Reviews 

25,597
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,023 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and patient, providing clear explanations without pressure and making the process feel seamless. Many people found the service exceptional, noting its efficiency and ease, which made securing policies straightforward. Consumers also appreciated the competitive pricing and the ability to find better coverage at a fair, affordable rate, often resulting in significant savings. However, some people were dissatisfied with the overall experience, describing it as dreadful or horrible.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many expressing high satisfaction and praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the professionalism and... See more

Price

Customers report positive experiences with pricing, often finding great policies at fair and affordable... See more

User experience

Clients share positive opinions on user experience, finding the process easy, helpful, and stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very professional, not pushy, informative, listened to our needs and that we had done other comparisons. Very happy to email the information to us so that we could have a proper look and discuss thing... See more

Company replied

Rated 5 out of 5 stars

I had a lovely lady called Kiran who made things so much easier for me to decide who to go with. She gave me a few options and made the whole process seem less. I’ve been playing with the idea of join... See more

Company replied

Rated 5 out of 5 stars

Sonny responded on the day to my query was patient explaining the options and answered all my questions. He supplied addition details as I requested and came back to me exactly when I asked him... See more

Company replied

Rated 5 out of 5 stars

I was a bit sceptical to begin with, expecting “salesman” speak without actually listening. David was really clear and didn’t pressure me. Glad l spoke to him first, if l had just recieved written det... See more

Company replied


Company details

  1. #4 of 27 best companies in Health insurance agency
  2. #5 of 21 best companies in Income Protection Insurance Company
  3. #10 of 230 best companies in Insurance agency
  4. #17 of 175 best companies in Insurance broker
  5. #14 of 53 best companies in Life Insurance Agency
  6. #3 of 14 best companies in Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

26k reviews

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4.9

All reviews

(25,597)

4,006 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really trustworthy people

Really trustworthy people who helped me pick the right policy. There was no hard sell, I would recommend them to a friend.

3 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that you found Daniel trustworthy and helpful in choosing the right policy without any pressure. Thank you for your recommendation.

Rated 5 out of 5 stars

Great knowledge of policy

Great knowledge of policy, explained everything in a way you could understand.

10 July 2026
Unprompted review
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Reply from Usay Compare

We're happy to hear that our team's knowledge of policy was helpful. We appreciate your positive feedback.

Rated 5 out of 5 stars

excellent telephone consultation and…

excellent telephone consultation and result

10 July 2026
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Reply from Usay Compare

We're delighted to hear that your telephone consultation with Ben was excellent and that you were pleased with the outcome. Thank you for sharing your positive feedback; we truly appreciate it.

Rated 5 out of 5 stars

Great service

Very professional and sorted my policy out very quickly. Thank you Matthew Williams.

3 July 2026
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Reply from Usay Compare

We are delighted to hear that your policy was sorted out quickly and professionally by Matthew. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

I was very surprised with the help and…

I was very surprised with the help and knowledge Steve wriaght knew very helpfull

9 July 2026
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Reply from Usay Compare

We appreciate you sharing your experience and are happy to hear that you found Steve to be very helpful and knowledgeable.

Rated 5 out of 5 stars

Andy helped me get the medical health…

Andy helped me get the medical health insurance that was right for my wife and i.
I not once felt pressured and all my questions were answered clearly.
I was given time to way things up and was called when Andy said he would.

2 July 2026
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Reply from Usay Compare

We're so pleased to hear that you found Andy helpful in finding the right medical health insurance and that all your questions were answered clearly.

Rated 5 out of 5 stars

April O'Keith was absolutely brilliant…

April O'Keith was absolutely brilliant in helping us with our life insurance enquiries. She was knowledgeable, professional, and took the time to explain everything clearly, making the whole process straightforward and stress-free. April was always friendly, patient, and happy to answer any questions we had, ensuring we felt confident every step of the way. We really appreciated her excellent service and would highly recommend her to anyone looking for advice on life insurance. Thank you, April!

10 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear about your positive experience! It's wonderful to know that April was knowledgeable, professional, and took the time to explain everything clearly. We're delighted that the process was straightforward and stress-free. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Life and income insurance

I spoke to April O'Keeffe today, she was very friendly and clearly explained my options. Excellent service.

10 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so glad to hear that you found April's service excellent and that your options were clearly explained.

Rated 5 out of 5 stars

Jordon was excellent

Jordon was excellent, he
Understood our needs and answered all our questions with patience and a high level of knowledge. We didn’t feel under pressure to buy and were provided with a selection of options.
Very professional.

9 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear that our service was professional, and that you felt no pressure while being provided with a selection of options.

Rated 5 out of 5 stars

Jack Cook provided clear

Jack Cook provided clear , easy to understand advice. Ensured that I understood the various options with clarity . I would not hesitate to recommend.

9 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that our advice was clear and easy to understand, and that you felt you understood your options.

Rated 5 out of 5 stars

A clearly described health policy.

Harry devoted his time explaining the health insurance requirements we needed. He ensured we understood our chosen policy, before we went ahead.

6 July 2026
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Reply from Usay Compare

We're so pleased to hear that Harry took the time to explain everything clearly and ensured you understood your chosen policy. We appreciate your kind words!

Rated 5 out of 5 stars

Great service

Great service, happy to provide detailed and rapid responses to my numerous questions. No "pestering" me for a decision.

30 June 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so glad to hear that you received detailed and rapid responses to your questions without feeling pressured.

Rated 5 out of 5 stars

The whole experience was excellent

The whole experience was excellent. It was simple and straightforward with no hidden clauses.
The communication skills from Oscar was first class and I recommend this company to anyone seeking competitive pricing for a private healthcare insurance.

6 July 2026
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Reply from Usay Compare

We're delighted to hear that your experience was excellent and that you found the process simple and straightforward. It's wonderful to know that the communication was first-class and that you would recommend our company.

Rated 5 out of 5 stars

Excellent

Excellent, reliable & helpful service. Hats off to Moetetski Peane for his patience in advising & explaining every detail.

9 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that you received excellent, reliable, and helpful service from Moeketsi and that he was patient.

Rated 5 out of 5 stars

Tom was very helpful in sorting my…

Tom was very helpful in sorting my health insurance out had to do so many times as myself an my son a havedifferent policys and when we did it first i had 6weeks left on my old policy so he had to do it all over again when i had 4 weeks left very patience

1 July 2026
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Reply from Usay Compare

We're delighted to hear that Tom was very helpful when sorting out your health insurance, especially with the complexities of different policies and renewal timings. We appreciate your kind words about his patience.

Rated 5 out of 5 stars

Ali Shabaz was genuinely exceptional

Ali Shabaz was genuinely exceptional. I've just semi-retired as CEO of a Public Company, System1 Group PLC & needed to set up my own private medical.
Ali was incredibly knowledgeable, diligent, super-smart, & helpful. And in case my effusive praise makes you think it..., Ali's not a family member or friend but after the hour I spent with him setting up my policy - 8331189 - I reckon he has serious, senior management potential. Do with that what you'd like to but please do pass on my thanks for a terrifically impressive service. John Kearon

8 July 2026
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Reply from Usay Compare

We're delighted to receive such great feedback about Ali. It is truly valued.

Rated 5 out of 5 stars

Lewis Ridd is very knowledgeable and…

Lewis Ridd is very knowledgeable and helpful. I received good guidance.

8 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're happy to hear that your found Lewis to be knowledgeable and that he provided good guidance.

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