Usay Compare Reviews 

25,491
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,043 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, often highlighting their ability to explain complex information clearly. The service provided is frequently described as excellent, with many appreciating the straightforward and seamless process from initial contact to policy finalization. Reviewers often found the pricing competitive, securing better deals or more cost-effective policies. Many consumers highlighted exceptional customer service, noting agents were attentive, patient, and ensured all questions were answered thoroughly, allowing ample time to consider options and make informed decisions without pressure.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Price

Reviewers mention positive feedback about price, with many customers securing competitive and affordable... See more

User experience

Customers consistently note positive experiences with user experience, describing it as tailored, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a Lovely guy called Bondi Bicknell the other day, regarding Healthcare, He was very Professional, very thorough, he explained in good detail 💯, because i sometimes find stuff like that h... See more

Rated 5 out of 5 stars

I received a call from Daniel following my online enquiry. Necessary details were discussed to inform him of my needs. Everything was explained clearly and my questions answered appropriately. I didn’... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Usay. Sam was persistent, but never intrusive. He provided good sound advice about the products, with a quick turnaround of quotes. He patiently arranged and rearranged calls to... See more

Company replied

Rated 5 out of 5 stars

Ali Shabaz was genuinely exceptional. I've just semi-retired as CEO of a Public Company, System1 Group PLC & needed to set up my own private medical. Ali was incredibly knowledgeable, diligent, supe... See more

Company replied


Company details

  1. #4 of 25 best companies in Health insurance agency
  2. #5 of 20 best companies in Income Protection Insurance Company
  3. #10 of 228 best companies in Insurance agency
  4. #16 of 174 best companies in Insurance broker
  5. #14 of 51 best companies in Life Insurance Agency
  6. #3 of 14 best companies in Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

25k reviews

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4.9

All reviews

(25,491)

3,908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and highly recommending Bruno

Bruno was very patient and went through all my questions before I was comfortable making a decision.
I highly recommend him.

1 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so glad to hear that Bruno was patient and helped you feel comfortable with your decision.

Rated 5 out of 5 stars

Friendly and efficient

I spoke with Jack Cook who was both friendly and efficient. He was able to answer my queries and has ensured my private health cover remains affordable.

30 June 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Jack was friendly and efficient, and helped keep your private health cover affordable.

Rated 5 out of 5 stars

Excellent call taker

The person that we spoke to on the phone was excellent. He skilfully took us through all our options taking into account what we required. He explained in detail each option and set our account. Very good experience indeed.

1 July 2026
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Reply from Usay Compare

We're so pleased to hear that you had a very good experience talking to Samuel. We're glad that he skilfully explained all your options and set up your account.

Rated 5 out of 5 stars

Andrew georgiou was very informative…

Andrew georgiou was very informative and took his time to explain everything I needed to know. Very approachable attitude, which is what is needed to be able to partake in such sensitive information. Well done!

1 July 2026
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Reply from Usay Compare

We're happy to hear that Andrew was so informative and took the time to explain everything clearly. We're glad he was approachable and that you felt comfortable discussing sensitive information.

Rated 5 out of 5 stars

We were kept well informed of the best…

We were kept well informed of the best service for our needs. there was no pressure to sign up.

29 June 2026
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Reply from Usay Compare

We appreciate your feedback and are glad to hear that you felt well-informed and that there was no pressure to proceed.

Rated 5 out of 5 stars

Helpful advice and guidance to find the…

Helpful advice and guidance to find the best policy for my budget

23 June 2026
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Reply from Usay Compare

We're so glad Oliver was able to find a policy that perfectly fitted your budget. We appreciate your kind words!

Rated 5 out of 5 stars

Very knowledgeable

Very knowledgeable, and searched for the best possible plan for us.

1 July 2026
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Reply from Usay Compare

We're Pleased Angelo found the best plan for you. We appreciate your kind words!

Rated 5 out of 5 stars

helpful

helpful, polite and understanding

23 June 2026
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Reply from Usay Compare

We're so glad to hear that you found Liam helpful, polite and understanding. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

I spoke to a man called Michael and he…

I spoke to a man called Michael and he was extremely professional but also extremely clear, explaining everything so eloquently.

30 June 2026
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Reply from Usay Compare

We appreciate your feedback. We're glad to hear that Michael was professional and clearly explained everything.

Rated 5 out of 5 stars

Patience and informative

Showed patience and good advice ,took his time to be helpful

30 June 2026
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Reply from Usay Compare

We appreciate your feedback and are so glad to hear that Rob was patient and helpful and that he provided good advice.

Rated 5 out of 5 stars

From the time of the first contact to…

From the time of the first contact to taking out the policy, Will was knowledgable, listened to and answered questions, checked our understanding and gave us the time to consider the quote and policy was right for us. The policy price and cover was compared with benefits of this policy clearly explained. Excellent service and a great policy to give peace of mind.

30 June 2026
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Reply from Usay Compare

We're delighted to hear about your excellent experience! It's wonderful to know that our colleague was knowledgeable, attentive, and ensured you had ample time to consider your options, leading to a policy that provides peace of mind. Thank you for sharing your positive feedback.

Rated 5 out of 5 stars

Competent sale person looked…

Competent Mr Allen Montgomery looked after arranging a more affordable health insurance for me -really knew his stuff thank you

30 June 2026
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Reply from Usay Compare

We're so glad we could help arrange more affordable health insurance for you. Thank you for your kind words about Allan and for sharing your positive experience!

Rated 5 out of 5 stars

Professional and helpful

Bruno explained everything thoroughly and found me the best deal.

30 June 2026
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Reply from Usay Compare

We are so pleased to hear that Bruno was able to explain everything clearly and help you find an excellent deal. We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Professional & reassuring from start to finish

We are extremely happy with our experience with USAY Compare. Nick Haney took the time to talk us through all of our options, was incredibly knowledgeable, and never applied any pressure to make a decision.

He listened carefully to our concerns, answered all of our questions clearly, and helped us choose a health insurance plan that was right for our family's needs and budget.

The whole process was straightforward, professional, and reassuring from start to finish. We would highly recommend Nick and USAY Compare to anyone looking for expert, unbiased advice on health insurance.

30 June 2026
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Reply from Usay Compare

We're so pleased to hear about your positive experience! It's wonderful to know that Nick took the time to explain all your options and provided knowledgeable, pressure-free guidance. We're delighted that we could help you find the right health insurance plan for your family's needs and budget. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service, patient and friendly. Highly recommend Rowan

30 June 2026
Unprompted review
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Reply from Usay Compare

We are so glad to hear that you found our Rowan customer service to be outstanding. Thank you for your high recommendation!

Rated 5 out of 5 stars

David Jackson was realy helpful and…

David Jackson was realy helpful and found the right policy for me. He explained everything in great detail and kept in touch throughout. Would definitely recommend!

30 June 2026
Unprompted review
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Reply from Usay Compare

We're so glad to hear that David was helpful finding the right policy for you and that he explained everything in great detail.

Rated 5 out of 5 stars

Really easy process Andrew Georgiou…

Really easy process Andrew Georgiou handled everything for me , found me the cheapest ans best suited health insurance policy for me . He was incredibly friendly and informative . Would highly recommend

30 June 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that the process was easy and that you found the best-suited health insurance policy. We're also pleased that Andrew's service was friendly and informative.

Rated 5 out of 5 stars

The man I spoke to was very…

The man I spoke to was very professional. Made me feel at ease, and it was a pleasure to talk to him and he made it a lot easier. He is a true asset to your company

29 June 2026
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Reply from Usay Compare

We're so pleased to hear that you had such a positive experience and found Joseph to be professional and helpful. We truly appreciate your kind words!

Rated 5 out of 5 stars

A friendly and efficient service

A friendly and efficient service, easy to talk to and understand, would recommend.

22 June 2026
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Reply from Usay Compare

We are so pleased to hear that you found Steve's service friendly, efficient, and easy to understand. Thank you for your recommendation!

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