Usay Compare Reviews 

25,480
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 4,061 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, diligence, and helpfulness, often highlighting their ability to provide sound, unbiased advice without being pushy. Many people appreciate the personalized approach, where advisors patiently listen to requirements, answer questions thoroughly, and explain complex details clearly, making the process straightforward and stress-free. Reviewers frequently mention receiving excellent service, with many noting that the company helped them secure better coverage at a more cost-effective price, often providing better quotes than going directly to providers. However, some customers also noted occasional issues, such as feeling rushed into starting an insurance policy before fully reading the details, or experiencing a lack of clear communication. A few other people also felt that using the service added unnecessary confusion rather than simplifying the process, leading to a diminished trust in the company.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often highlighting the excellent, friendly, and efficient... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, patience,... See more

Price

Clients share positive opinions on price, with many reviewers finding affordable and cost-effective options... See more

User experience

Users describe positive interactions with user experience, often highlighting how knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ali Shabaz was genuinely exceptional. I've just semi-retired as CEO of a Public Company, System1 Group PLC & needed to set up my own private medical. Ali was incredibly knowledgeable, diligent, supe... See more

Company replied

Rated 5 out of 5 stars

Simon was such a help and no sales talk! He concentrated fully on my questions and gave full and honest answers. He wasn’t at all pushy but gave my interests, qualms and anxieties his full attention i... See more

Company replied

Rated 5 out of 5 stars

Had taken some time in considering health insurance, but your customer services advisor was very patient and kept his cool. Very impressed with his knowledge of the market and therein the adv... See more

Company replied

Rated 5 out of 5 stars

We received excellent advice from Thomas Fox from Usay with regard to private medical insurance. Thomas took his time to listen to our requirements and then explained everything carefully. We did not... See more

Company replied


Company details

  1. #4 of 25 best companies in Health insurance agency
  2. #5 of 20 best companies in Income Protection Insurance Company
  3. #10 of 228 best companies in Insurance agency
  4. #16 of 174 best companies in Insurance broker
  5. #14 of 51 best companies in Life Insurance Agency
  6. #3 of 14 best companies in Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

25k reviews

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4.9

All reviews

(25,480)

3,893 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found them to be very helpful and…

I found them to be very helpful and efficient they also took the time to go over things and explained them to me.

8 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're glad to hear that Taylor was helpful and efficient, and took the time to explain everything clearly.

Rated 5 out of 5 stars

Private medical saving

Your advicer
explained everything and didn't push for me to accept quote and most of all saved me a great deal of money for the same same cover couldn't have asked for more

6 July 2026
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Reply from Usay Compare

We're delighted to hear that Taylor provided a clear explanation, didn't pressure you, and helped you save money on your cover. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Excellent service from Usay

Excellent service from Usay. Sam was persistent, but never intrusive. He provided good sound advice about the products, with a quick turnaround of quotes. He patiently arranged and rearranged calls to meet my own convenience over a period of several months. I said from the outset that I wanted to compare quotes with other sources, which is what I was able to do. In the end the quote he provided was the most competitive and I purchased the insurance.

10 July 2026
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Reply from Usay Compare

We appreciate you sharing your experience with us. We're delighted to hear that Sam provided sound advice. It's great that the calls were arranged to your convenience and that our quote was the most competitive.

Rated 5 out of 5 stars

A very good service

Allan provided an efficient and knowledgeable service meeting my personal.needs perfectly. Arranged phone calls were to time.

14 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that our service was efficient and knowledgeable, and that Allan's scheduled calls were on time.

Rated 5 out of 5 stars

Usay is fully recommended

I found Usay and particularly Tina Dean to be very helpful in finding the best value and most suitable health insurance for us. Dealt with all our queries and found a product for us that met all our requirements. Very satisfied customer.

15 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that you found Tina helpful finding the best value and most suitable health insurance for you.

Rated 5 out of 5 stars

Great customer service

Very clear, direct and helpful, these forms and applications tend to be tedious (as im sure you know) George cut out the leg work and made it a reasonably pleasant experience. Highly recommended

14 July 2026
Unprompted review
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Reply from Usay Compare

We're delighted to hear that our service was clear, direct, and helpful. It's wonderful that George made the experience a pleasant one for you.

Rated 5 out of 5 stars

I was very pleased with usay for both…

I was very pleased with usay for both life & health insurances I took out. I had good & information to make the necessary decisions. After sale service is very good. Thank you usay

30 October 2025
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Reply from Usay Compare

We're delighted to hear you were pleased with the information and service you received for both your life and health insurance needs. Thank you for your kind words.

Rated 5 out of 5 stars

Jay was very informative and really…


Jay was very informative and really helped to get the best price for me without reducing any benefits. Professional, knowledgeable but kind in his manner!

14 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Jay was informative, professional, and kind, and helped get the best price without reducing any benefits.

Rated 5 out of 5 stars

Outstanding!

Clear and efficient explanation of what was on offer and plenty of time to reflect. Highly recommended

14 July 2026
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Reply from Usay Compare

We are so pleased to hear that you found Roy to be clear and efficient, and that you had plenty of time to reflect. Thank you for your recommendation!

Rated 5 out of 5 stars

Peace of mind

I didn’t really know where to start when it came to taking out a policy, so I filled in a few details online and got a call back. Liam, who was my advisor, was extremely helpful and made sure I ended up with the right policy for my situation. He was always on hand to answer any questions, big or small, which made the whole process feel a lot easier. I’m very happy with the policy I’ve taken out and it gives me real peace of mind.

7 July 2026
Unprompted review
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Reply from Usay Compare

We're happy to hear that you had such a positive experience securing your policy! It's great to know that Liam was able to provide clear guidance and support, ensuring you found the right cover for your situation. We're pleased that you feel peace of mind with your new policy.

Rated 5 out of 5 stars

I was a retired member of my old firm's…

I was a retired member of my old firm's private medical policy. I had never claimed for myself or my wife in over 30 years of membership (one claim for my son around 20 years ago). The (old) firm's proposed premium for 2026-2027 was 50% higher than that charged for 2025-2026. I told them that enough was enough. I approached Usaycompare (David Skipp) on the basis of a friend's recommendation. I got continuous, comprehensive medical cover for myself and my wife (£500 excess) for less than I paid my old firm in 2025-2026 and around 60% of the price requested by my old firm for 2026-2027. I would recommend Usaycompare to anyone, particularly anyone who believes that they are being overcharged by their company-corporate private medical policy provider.

14 July 2026
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Reply from Usay Compare

We are so pleased to hear about your positive experience in finding comprehensive medical cover that meets your needs and budget. It's wonderful to know that David helped you secure a more favourable premium compared to your previous provider. We appreciate you sharing your recommendation with others.

Rated 3 out of 5 stars

My private health insurance renewal was…

My private health insurance renewal was up in July 26. I received and email asking when it would be convenient to have a chat. I replied. No one contacted me!
Tina phoned me within an hour of this review and explained my experience was not up to their usual standard.
I thank Tina for this and look forward to hearing from her next year when my policy is up for renewal.

15 July 2026
Unprompted review
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Reply from Usay Compare

Thank you for contacting us. I am so glad that Tina was able to assist you. I hope that you will give us further opportunities to serve you in the future.

Rated 1 out of 5 stars

Dreadful experience which has got worse…

Dreadful experience which has got worse each and every year since I have been transferred to Usay Compare.
It has got so bad over the last couple of years have decided to take my business elsewhere

15 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

I am very sorry that you have decided to cease using our services for your Private Medical Insurance. I see from your account that you have exchanged many messages with Lucy regarding the annual increases in both your policy and your partners. I regret that her research and explanations were not sufficient to retain your custom. I wish you well in the future.

Rated 5 out of 5 stars

Clear information over the phone

Clear information over the phone. Friendly advisor.

13 July 2026
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Reply from Usay Compare

We're happy to hear that Alex provided clear information and was friendly. We appreciate your positive feedback.

Rated 4 out of 5 stars

Good dialogue with Mark.

I was very pleased with the continual dialogue with Mark. No problem in contacting him. He did a great job in sorting out the best Medical Health premium for me.

13 July 2026
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Reply from Usay Compare

We're happy to hear that you were pleased with the ongoing communication and found it easy to get in touch. We appreciate you sharing that we did a great job finding the best medical health premium for you.

Rated 5 out of 5 stars

The agent was courteous and helpful and…

The agent was courteous and helpful and clearly articulated what I was needing by way of cover. He also called both times as arranged and answered my query promptly .

3 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that Ermes was courteous and helpful, clearly explaining the cover you needed and promptly answering your query.

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