Usay Compare Reviews 

25,491
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,043 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, often highlighting their ability to explain complex information clearly. The service provided is frequently described as excellent, with many appreciating the straightforward and seamless process from initial contact to policy finalization. Reviewers often found the pricing competitive, securing better deals or more cost-effective policies. Many consumers highlighted exceptional customer service, noting agents were attentive, patient, and ensured all questions were answered thoroughly, allowing ample time to consider options and make informed decisions without pressure.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Price

Reviewers mention positive feedback about price, with many customers securing competitive and affordable... See more

User experience

Customers consistently note positive experiences with user experience, describing it as tailored, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a Lovely guy called Bondi Bicknell the other day, regarding Healthcare, He was very Professional, very thorough, he explained in good detail 💯, because i sometimes find stuff like that h... See more

Rated 5 out of 5 stars

I received a call from Daniel following my online enquiry. Necessary details were discussed to inform him of my needs. Everything was explained clearly and my questions answered appropriately. I didn’... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Usay. Sam was persistent, but never intrusive. He provided good sound advice about the products, with a quick turnaround of quotes. He patiently arranged and rearranged calls to... See more

Company replied

Rated 5 out of 5 stars

Ali Shabaz was genuinely exceptional. I've just semi-retired as CEO of a Public Company, System1 Group PLC & needed to set up my own private medical. Ali was incredibly knowledgeable, diligent, supe... See more

Company replied


Company details

  1. #4 of 25 best companies in Health insurance agency
  2. #5 of 20 best companies in Income Protection Insurance Company
  3. #10 of 228 best companies in Insurance agency
  4. #16 of 174 best companies in Insurance broker
  5. #14 of 51 best companies in Life Insurance Agency
  6. #3 of 14 best companies in Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

25k reviews

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4.9

All reviews

(25,491)

3,906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service as staff member…

Great customer service as staff member (Paul) took me through the entire process and knew exactly what I was looking for without overselling

13 July 2026
Usay Compare logo

Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Paul provided great customer service and understood your needs.

Rated 5 out of 5 stars

Louis Robson was fantastic he took time…

Louis Robson was fantastic he took time when asking me questions gave me all the different opinions available and we went through each one
Louis was so polite took his time
He excellent at his job even telling me he do a call bk to check in and see if I was happy with everything

13 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear Louis was thorough and that you were provided with all available options. We're glad you had such a positive experience.

Rated 5 out of 5 stars

Kiran helped me a great deal to find…

Kiran helped me a great deal to find the correct insurance for my ailments and medical problems. She was very professional and explained many things thoroughly with great details. Thank you.

11 July 2026
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Reply from Usay Compare

We're so pleased to hear that Kiran was able to help you find the correct insurance for your needs and explained everything thoroughly. We appreciate your feedback.

Rated 5 out of 5 stars

Friendly, efficient, there for you

Had found this company to see if I could find a cheaper Private Health Insurance . As I got older, my premiums were going up. Mr Davies found me AXA. This company was very unsatisfactory and I was very upset at my treatment. I asked Mr Davies to find me another Heakth insurance.
The good thing about using USAY is they really care. They are kind/ caring/ helpful and do the work of checking various companies and find the right one for you
Very very satisfied with the service I have received so far.
Dr R S Shilling

1 July 2026
Unprompted review
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Reply from Usay Compare

We appreciate you sharing your experience with us. We're glad Matthew could assist you in finding suitable health insurance after your initial disappointment. It's rewarding to know our team's dedication to finding the right fit for your needs is recognized. We value your feedback and are committed to providing excellent service.

Rated 5 out of 5 stars

Brilliant experience thanks to Tina Dean

I had an excellent experience with Usay Compare largely through the help of Tina Dean. I couldn't be happier with the service she provided.

Tina got in touch as my insurance was due for renewal and, unfortunately, the premium had increased quite significantly. She took the time to talk me through all of my options, answering my many questions with patience, kindness and real professionalism. At no point did I feel rushed or under any pressure.

Thanks to Tina’s knowledge and guidance, we were able to find a policy that suited my needs much better than my existing cover and represented much better value as well.

Tina was a pleasure to deal with from start to finish. She is knowledgeable, incredibly patient and genuinely focused on finding the best outcome for her customers. She is a real credit to your team, and I wouldn't hesitate to recommend her to anyone.

13 July 2026
Unprompted review
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Reply from Usay Compare

We are absolutely delighted to hear about your excellent experience. It's wonderful to know that Tina provided such professional, patient, and kind service, helping you find a policy that perfectly suited your needs and offered great value. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Knowledgeable clear advice.

Knowledgeable clear advice.
Very professional.
Happy to recommend.

10 July 2026
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Reply from Usay Compare

We appreciate your feedback and are so glad to learn that our advice was clear and professional. Thank you for your kind recommendation.

Rated 5 out of 5 stars

Very professional

I clicked on the website by accident while trying to decide on a Private Medical Insurance provider, I received a call from Thomas Fox who provided me with very favourable comparison quotes.

He made the process from start to finish very professional & seamless, I would recommend both Yousaycompare.com and Thomas without hesitation. Thank you

29 May 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We are so pleased to hear about your positive experience and that you received favourable comparison quotes. It's wonderful to know that the process was professional and seamless for you. Thank you for your recommendation!

Rated 5 out of 5 stars

Sam P was excellent and knew his stuff…

Sam P was excellent and knew his stuff and answered all my questions professionally and quickly. I heard of Usay Compare through a friend and am very pleased with their service. I have followed their advice and changed my medical insurance to one they suggested.

9 July 2026
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Reply from Usay Compare

We're happy to hear that Sam was excellent and answered all your questions professionally and quickly. It's great to know you are pleased with the service.

Rated 5 out of 5 stars

Clearly explained at each stage

Clearly explained at each stage. Information sent during our discussion.
Polite and understanding.
Feedback at each stage with an opportunity to ask questions.
Explanation of next steps and timescales.

10 July 2026
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Reply from Usay Compare

We're so glad to hear Joe provided clear explanations and kept you informed at every stage. Your positive feedback truly means a lot to us.

Rated 5 out of 5 stars

Really trustworthy people

Really trustworthy people who helped me pick the right policy. There was no hard sell, I would recommend them to a friend.

3 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that you found Daniel trustworthy and helpful in choosing the right policy without any pressure. Thank you for your recommendation.

Rated 5 out of 5 stars

Great knowledge of policy

Great knowledge of policy, explained everything in a way you could understand.

10 July 2026
Unprompted review
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Reply from Usay Compare

We're happy to hear that our team's knowledge of policy was helpful. We appreciate your positive feedback.

Rated 5 out of 5 stars

excellent telephone consultation and…

excellent telephone consultation and result

10 July 2026
Usay Compare logo

Reply from Usay Compare

We're delighted to hear that your telephone consultation with Ben was excellent and that you were pleased with the outcome. Thank you for sharing your positive feedback; we truly appreciate it.

Rated 5 out of 5 stars

Great service

Very professional and sorted my policy out very quickly. Thank you Matthew Williams.

3 July 2026
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Reply from Usay Compare

We are delighted to hear that your policy was sorted out quickly and professionally by Matthew. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

I was very surprised with the help and…

I was very surprised with the help and knowledge Steve wriaght knew very helpfull

9 July 2026
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Reply from Usay Compare

We appreciate you sharing your experience and are happy to hear that you found Steve to be very helpful and knowledgeable.

Rated 5 out of 5 stars

Andy helped me get the medical health…

Andy helped me get the medical health insurance that was right for my wife and i.
I not once felt pressured and all my questions were answered clearly.
I was given time to way things up and was called when Andy said he would.

2 July 2026
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Reply from Usay Compare

We're so pleased to hear that you found Andy helpful in finding the right medical health insurance and that all your questions were answered clearly.

Rated 5 out of 5 stars

April O'Keith was absolutely brilliant…

April O'Keith was absolutely brilliant in helping us with our life insurance enquiries. She was knowledgeable, professional, and took the time to explain everything clearly, making the whole process straightforward and stress-free. April was always friendly, patient, and happy to answer any questions we had, ensuring we felt confident every step of the way. We really appreciated her excellent service and would highly recommend her to anyone looking for advice on life insurance. Thank you, April!

10 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We're so pleased to hear about your positive experience! It's wonderful to know that April was knowledgeable, professional, and took the time to explain everything clearly. We're delighted that the process was straightforward and stress-free. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Life and income insurance

I spoke to April O'Keeffe today, she was very friendly and clearly explained my options. Excellent service.

10 July 2026
Unprompted review
Usay Compare logo

Reply from Usay Compare

We appreciate you sharing your feedback. We're so glad to hear that you found April's service excellent and that your options were clearly explained.

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