Usay Compare Reviews 

25,491
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,043 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and helpful, often highlighting their ability to explain complex information clearly. The service provided is frequently described as excellent, with many appreciating the straightforward and seamless process from initial contact to policy finalization. Reviewers often found the pricing competitive, securing better deals or more cost-effective policies. Many consumers highlighted exceptional customer service, noting agents were attentive, patient, and ensured all questions were answered thoroughly, allowing ample time to consider options and make informed decisions without pressure.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, consistently praising the professionalism and helpfulness of the... See more

Customer service

Customers had positive experiences with customer service, highlighting the professionalism, helpfulness, and... See more

Price

Reviewers mention positive feedback about price, with many customers securing competitive and affordable... See more

User experience

Customers consistently note positive experiences with user experience, describing it as tailored, excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spoke to a Lovely guy called Bondi Bicknell the other day, regarding Healthcare, He was very Professional, very thorough, he explained in good detail 💯, because i sometimes find stuff like that h... See more

Rated 5 out of 5 stars

I received a call from Daniel following my online enquiry. Necessary details were discussed to inform him of my needs. Everything was explained clearly and my questions answered appropriately. I didn’... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Usay. Sam was persistent, but never intrusive. He provided good sound advice about the products, with a quick turnaround of quotes. He patiently arranged and rearranged calls to... See more

Company replied

Rated 5 out of 5 stars

Ali Shabaz was genuinely exceptional. I've just semi-retired as CEO of a Public Company, System1 Group PLC & needed to set up my own private medical. Ali was incredibly knowledgeable, diligent, supe... See more

Company replied


Company details

  1. #4 of 25 best companies in Health insurance agency
  2. #5 of 20 best companies in Income Protection Insurance Company
  3. #10 of 228 best companies in Insurance agency
  4. #16 of 174 best companies in Insurance broker
  5. #14 of 51 best companies in Life Insurance Agency
  6. #3 of 14 best companies in Term Life Insurance Provider Company

About Usay Compare

Written by the company

Usay Compare makes finding the right private health insurance easy. We compare thousands of medical insurance policies from the UK's leading insurers, including Aviva, Bupa, AXA, Vitality and more. We make it our mission to find you the most competi...
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Contact info

4.9

Excellent

TrustScore 5 out of 5

25k reviews

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4.9

All reviews

(25,491)

3,908 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jordon was excellent

Jordon was excellent, he
Understood our needs and answered all our questions with patience and a high level of knowledge. We didn’t feel under pressure to buy and were provided with a selection of options.
Very professional.

9 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear that our service was professional, and that you felt no pressure while being provided with a selection of options.

Rated 5 out of 5 stars

Jack Cook provided clear

Jack Cook provided clear , easy to understand advice. Ensured that I understood the various options with clarity . I would not hesitate to recommend.

9 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that our advice was clear and easy to understand, and that you felt you understood your options.

Rated 5 out of 5 stars

A clearly described health policy.

Harry devoted his time explaining the health insurance requirements we needed. He ensured we understood our chosen policy, before we went ahead.

6 July 2026
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Reply from Usay Compare

We're so pleased to hear that Harry took the time to explain everything clearly and ensured you understood your chosen policy. We appreciate your kind words!

Rated 5 out of 5 stars

Great service

Great service, happy to provide detailed and rapid responses to my numerous questions. No "pestering" me for a decision.

30 June 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so glad to hear that you received detailed and rapid responses to your questions without feeling pressured.

Rated 5 out of 5 stars

The whole experience was excellent

The whole experience was excellent. It was simple and straightforward with no hidden clauses.
The communication skills from Oscar was first class and I recommend this company to anyone seeking competitive pricing for a private healthcare insurance.

6 July 2026
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Reply from Usay Compare

We're delighted to hear that your experience was excellent and that you found the process simple and straightforward. It's wonderful to know that the communication was first-class and that you would recommend our company.

Rated 5 out of 5 stars

Excellent

Excellent, reliable & helpful service. Hats off to Moetetski Peane for his patience in advising & explaining every detail.

9 July 2026
Unprompted review
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Reply from Usay Compare

We're so pleased to hear that you received excellent, reliable, and helpful service from Moeketsi and that he was patient.

Rated 5 out of 5 stars

Tom was very helpful in sorting my…

Tom was very helpful in sorting my health insurance out had to do so many times as myself an my son a havedifferent policys and when we did it first i had 6weeks left on my old policy so he had to do it all over again when i had 4 weeks left very patience

1 July 2026
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Reply from Usay Compare

We're delighted to hear that Tom was very helpful when sorting out your health insurance, especially with the complexities of different policies and renewal timings. We appreciate your kind words about his patience.

Rated 5 out of 5 stars

Ali Shabaz was genuinely exceptional

Ali Shabaz was genuinely exceptional. I've just semi-retired as CEO of a Public Company, System1 Group PLC & needed to set up my own private medical.
Ali was incredibly knowledgeable, diligent, super-smart, & helpful. And in case my effusive praise makes you think it..., Ali's not a family member or friend but after the hour I spent with him setting up my policy - 8331189 - I reckon he has serious, senior management potential. Do with that what you'd like to but please do pass on my thanks for a terrifically impressive service. John Kearon

8 July 2026
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Reply from Usay Compare

We're delighted to receive such great feedback about Ali. It is truly valued.

Rated 5 out of 5 stars

Lewis Ridd is very knowledgeable and…

Lewis Ridd is very knowledgeable and helpful. I received good guidance.

8 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're happy to hear that your found Lewis to be knowledgeable and that he provided good guidance.

Rated 5 out of 5 stars

Usay Compare

Usay replied very quickly to my enquiry and all the aspects were dealt with very efficiently. All my questions were answered without delay by a very helpful member of staff.

7 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're so pleased to hear that your enquiry was handled quickly and efficiently, and that all your questions were answered without delay.

Rated 5 out of 5 stars

TEE - Tailored, Excellent and Exceptional

My experience was Tailored, Excellent, and Exceptional. Through out the process, the communication was clear, concise and prompt. Richard was very thorough, professional and delivered a customer focused service. At the end, I felt very valued and have a greater understanding of the health insurance I have chosen. I would surely recommend Usay Compare to my friends and family.

8 July 2026
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Reply from Usay Compare

We appreciate you sharing your experience with us. We're delighted to hear that you found our service excellent and that Richard's communication was clear and prompt. We're glad you felt valued and gained a greater understanding of your health insurance.

Rated 5 out of 5 stars

Expert Advise, No hard sell


Advisor was helpful, incredibly patient and had extensive knowledge of the market.
The advisor took time to understand my needs and explained complicated terms clearly. The advisors speech was clear and easy to understand. The advisor was a credit to Usay.
Fantastic experience. Highly recommend.

8 July 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're delighted to hear that Oscar was helpful, patient, and knowledgeable. We're glad he took the time to understand your needs and explained complicated terms clearly, resulting in a fantastic experience.

Rated 5 out of 5 stars

Sofia was amazing

Sofia was amazing - listened and got what we needed despite - powercuts, work interruptions etc. Her perseverance was appreciated

7 July 2026
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Reply from Usay Compare

We are so happy to hear that Sophie was able to assist you effectively, even when faced with challenges. We appreciate you acknowledging their perseverance and dedication.

Rated 5 out of 5 stars

The Staff provided information and…

The Staff provided information and advice fully in answering my questions, returned phone calls as promised and on time, also 'e' mails and written confirmation was promptly received
Excellent Staff and service, I would not hesitate in recommending this company

30 June 2026
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Reply from Usay Compare

We appreciate you sharing your feedback. We're happy to hear that Joe provided full information and advice, and returned calls and emails promptly. It's great to know that you received excellent service.

Rated 5 out of 5 stars

Exceedingly helpful and thorough advice…

Exceedingly helpful and thorough advice . I have swapped to a different health care provider that is cheaper . The advice was excellant

8 July 2026
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Reply from Usay Compare

We're delighted to know that Ali's advice was excellent and helpful. Thank you for your kind words.

Rated 5 out of 5 stars

The young man Josh was very informative…

The young man Josh was very informative and polite very knowledgeable and easy to understand he is a credit to you and definitely deserves a raise !

8 July 2026
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Reply from Usay Compare

We appreciate your feedback. We're so pleased to hear that Joshua was informative, polite, and knowledgeable, and that he was easy to understand.

Rated 4 out of 5 stars

Very good and friendly person

Very good and friendly person

1 July 2026
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Reply from Usay Compare

We're so glad to hear that you found Mason to be very good and friendly. Thank you for sharing your positive feedback with us!

Rated 5 out of 5 stars

Really easy to use

Really easy to use, got a call back quickly. I dealt with Kai, who discussed my needs and he was then able to come up with a like for like policy cover, but for a much more cost effective price. He was really helpful and professional throughout.

30 June 2026
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Reply from Usay Compare

We're so pleased to hear that you found the process easy and received a quick call back. It's wonderful that Kai was able to understand your needs and find a cost-effective policy for you. Thank you for your kind words!

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