UsemanlyReviews 

339
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 335 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often praising their pleasant scents and effectiveness in maintaining hygiene and reducing body odor. Many appreciate that the products are natural and free from harmful ingredients, making them a preferred choice for their families, especially for children and teenagers. The customer service is frequently highlighted as amazing, with people noting quick response times, helpfulness, and a genuine desire to assist with issues like order adjustments or subscription changes. However, some customers experienced issues with order fulfillment and delivery, including long waiting times, missing items, or incorrect products being sent. There were also occasional concerns about the deodorant, with some reviewers finding it caused rashes or felt sticky upon application.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers stating their sons love the products,... See more

Quality

Reviewers mention positive feedback about quality, with many praising the products for being effective and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers found the ordering process... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting fast delivery and... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the excellent and helpful support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Deodorant gave my 13 year old son a burning red rash after only 1 use. The body wash does not lather well. Upon reaching out to Manly company they issued an apology and full refund. I can appreciate e... See more

Company replied

Rated 4 out of 5 stars

Products smell great. My son really liked them just wish the bottles were bigger because when you have a teenage boy who's involved in sports and sometimes needs to shower more than once a day it beco... See more

Company replied

Rated 4 out of 5 stars

Experience was good and gave a chance to add further special purchase. Disappointing that the 4 gifts in the purchase were not included in either box of products received. Nice to get a free gift. C... See more

Company replied

Rated 4 out of 5 stars

Received order packaging in boxes well protected . Product smell fresh. Did take a few weeks to arrive overall good product. Any questions I had were answered promptly by company. Would recommend... See more

Company replied


Company details

Written by the company

I started Manly to make a real difference in men’s daily routines — most supermarket products are full of harsh chemicals that cause irritation, dryness, and breakouts. Our mission is to create natural men’s hygiene and grooming products that actually work — from body wash, shampoo, conditioner, and deodorant to targeted solutions for acne, dandruff, and body odour. By using high-quality botanicals instead of cheap fillers, we help men (and the mums, partners, and families who often buy for them) feel confident in their own skin. Manly is more than just a shower brand — it’s about giving guys simple, effective, and trustworthy products they’ll actually use every day. – Callum Founder of Manly


Contact info

4.1

Great

TrustScore 4 out of 5

339 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(339)

285 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Manly.. but gentle enough for younger men too!

My son is only 11 but I am happy to have him begin a simple, no fuss routine of body wash, hair care and deodorant.

The scent is… well, manly! Without being too strong. It’s also important to me that the deodorant has no aluminium in it.

3 February 2026
Unprompted review
Usemanly logo

Reply from Usemanly

Hi Jo-Anne,

Thank you so much for sharing this. We love that you’re helping your 11 year old start a simple, no fuss routine early. Building those habits now makes such a difference later on.

We’re really glad the scent hits that “manly” note without being overpowering. That balance was important to us from the beginning. And we completely understand wanting a deodorant without aluminium. Creating an option that parents feel confident about was a big part of why we developed it the way we did.

We truly appreciate you choosing Manly and taking the time to leave a review.

Callum,
Founder, Manly

Rated 1 out of 5 stars

Truly appalling customer service.

Truly appalling customer service.
I ordered the “acne pack” for my son weeks before Christmas. A package finally arrived mid January, and only included some random samples, not the pack that I had actually paid for. The company is insisting that I ordered the samples despite the invoice that I have. I have now reported them to consumer affairs as they have not provided the product I paid for.

31 January 2026
Unprompted review
Usemanly logo

Reply from Usemanly

Hi there,

I’m genuinely sorry reading this. Ordering well before Christmas and then receiving the wrong items in mid January would be incredibly frustrating, especially when you have confirmation of what you purchased and it doesn’t match what arrived. I completely understand why you’re upset.

If you ordered the acne pack and instead received samples, that is not acceptable. We need to properly review your order confirmation and resolve this without any further run around. If we’ve made a mistake, we will fix it straight away, whether that means sending the correct pack urgently or issuing a full refund.

I’m also sorry this has escalated to the point of reporting us to consumer affairs. That tells me we haven’t handled this well enough so far, and that’s on us.

Please send through your order number so I can personally look into it and make sure this is sorted properly and quickly.

Callum,
Founder, Manly

Rated 2 out of 5 stars

The product is great but I want to…

The product is great but I want to cancel my subscription and I would like a refund as money was taken out of my PayPal and order has not been delivered yet. There is no contact number on your website and there is no way of cancelling my subscription on your website and your customer service is ordinary or lacks contact with the customer.

30 January 2026
Unprompted review
Usemanly logo

Reply from Usemanly

Hi Carmel,

I’m really sorry to read this. I completely understand how frustrating it would be to see money taken from your PayPal, not have the order yet, and then feel like you can’t easily get hold of someone. That’s not the experience we want anyone to have.

Your subscription has now been cancelled and no further charges will be processed. We’ve also organised a full refund for the most recent order.

We take your feedback seriously, especially around communication and how easy it is to manage or cancel. We clearly need to do better there, and that’s on us.

I’m genuinely sorry for the stress this caused and appreciate you bringing it to our attention.

Callum,
Founder, Manly

Rated 5 out of 5 stars

Perfect product for our 11 year old.

These products have been great for our 11-year-old son. They last really well, so we needed to extend the time between subscriptions, and Manly responded quickly and adjusted it straight away. Amazing customer service. Bonus that he’s stopped using my expensive products and loves having his own! Smells great too!

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Products are outstanding( great smell). Customer service was very helpful and kept me in the loop about my order. Will definitely order again.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

My son has been using the product for almost a year and loves the products and it smells great. Customer service is great.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Manly products are brilliant

Manly products are brilliant, my husband, my self & my grand son all love the fragrance plus the natural ingredients & are using the shampoo, conditioner on a daily basis.
We have used them now for 6 months or more.
The service has also been quick, responsive & anything dealt with effectively.
Very happy to recommend & continue using daily.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Use Manly has great products and…

Use Manly has great products and excellent customer service. I bought the pack for my son for his birthday and at first he was really disappointed because he said he didn’t like this type of gift…but once he used the products his opinion changed. He particularly loves the shampoo and conditioner. I had a small problem around the purchase and received amazing customer service with great communication. Highly recommend these products

18 January 2026
Unprompted review
Rated 5 out of 5 stars

Product is excellent

Product is excellent, delivery was also quick no fuss. Impressed with the communication very easy to deal with. Gaining acceptance from 2 autistic grandchildren was the challenge. It has taken months for full use of the products

15 August 2025
Unprompted review
Rated 4 out of 5 stars

Multiple Items ordered

Ordered 2 body wash, 2 head scrubbers, 1 body scrubber, and 2 deodorant sticks. Delivery was slower than expected, but it was ordered over the Christmas/New Year holidays. When everything arrived, one of the body wash caps had broken (either in packing or in transit), so I took photos and notified the company via email (which responded within a day and has committed to sending out a replacement). Body wash smells excellent, and foams up very nicely. Head scrubber works very well (and I recommend it!). Body scrubber was ok, though I would prefer something a bit more abrasive to remove dead skin better (personal preference). Deodorant sticks smell good (slightly citrus but not overpowering), but are very solid (and a bit difficult to apply as a result - would probably be best immediately after a shower, before you've dried off, I think).

Overall, happy with the customer service, and pretty happy with the products.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Happy with this purchase

I ordered some products for my son just before Christmas as I had seen an ad on my socials. Considering the time of year, my parcel arrived within a decent time frame. It was packed well. He decided to try it the other day and actually doesn’t mind the smell and said it works good with getting rid of his body odors

24 December 2025
Unprompted review
Rated 5 out of 5 stars

WOW Amazing

I am so pleased with this product and am going to be purchasing more for my son he loves using it.

28 December 2025
Unprompted review
Rated 4 out of 5 stars

Shower time

My son disliked shower times until he received his first box of Manly products. He uses them daily and enjoys them. Great scent that lasts

12 January 2026
Unprompted review
Rated 1 out of 5 stars

I was charged after 14 days..

I was charged after 14 days... not 1 month... I emailed to question it and all I received was a cancellation notice... no actual response... so disappointed!!! Do not join the subscription... it's a scam!!!... I've been charged 3 times in 6 weeks... .
I emailed to try and sort it out... no response, just a cancellation notice! , without explanation..
I am beyond disappointed!!

12 January 2026
Unprompted review

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