I had to chase very hard for the timely delivery of the car. It wasn't V4Bs fault but the supplier. However as a customer I shouldn't have to chase up your suppliers.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just leased a car through V4B. Right at the start they were exceptionally professional in being clear on delivery time expectations (no false promises to get the sale), pricing and any other question... See more
Company replied
Would Recommend V4B From start to finish I’ve had first class service, first I delt with Kayleigh, she was great even answered my emails at 10pm where I wasn’t expecting that what service !! T... See more
Company replied
Dave was easy to deal with and cover a number of different options when I was originally looking at the lease. Ellie did an awesome job of keeping me updated, answering my many questions and pushin... See more
Company replied
Company details
Written by the company
Car and Van Leasing Specialists. Est 1992. We specialise in personal and business vehicle leases with a fantastic range of vehicles on offer, any make and model, car or van, delivered direct to your door. Having been in business for 30 years and delivering cars to happy customers since 1992 we’ve seen some changes but our 100% commitment to find the best lease deal with fantastic service still remains.
Contact info
V4B Ltd, EllKat House, Coed Aben Road, LL13 9UH, Wrexham, United Kingdom
- 0800 096 6488
- website@v4b.co.uk
- www.v4b.co.uk
4.3
Excellent
293 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The whole process was very smooth and…
The whole process was very smooth and the car turned up much earlier than expected so this was great.
Ellie & Yasmin were extremely helpful throughout
7 November 2025
Unprompted review
Reply from V4B
Thank you for your review! We're delighted to hear that everything went smoothly and that your car arrived earlier than expected. It's great to know Ellie and Yasmin were able to assist you so well throughout the process. We’ll be sure to pass your lovely comments on to them!
Gary Evans was very kind and helpful…
Gary Evans was very kind and helpful with my enquiries. Would definitely recommend V4B!
31 October 2025
Unprompted review
Reply from V4B
Thank you so much for your kind words!
We’re delighted to hear that Gary was able to assist you and that you had a positive experience with V4B. Your recommendation means a lot to us!
No after sales
My wife and I have been leasing vehicles for 12 years using various companies including V4B in the past. We decided to go with V4B with a 4 year, 40000 mile maintenance contract.
We went with a Mazda CX30, everything went smoothly and the vehicle was delivered on time, car was dirty on delivery but never complained as it had been driven over 500 miles and the V4B team had been very helpful.
Santander Consumer
The problems all started after delivery, they are impossible to get in contact with whether it’s for service, parts or MOT. I found myself constantly waiting for the calls to be answered and be told they’d nobody available to take my call and someone would call me back, which never happened.
In February this year I put a complaint forward about this communication problem and in July I received £100 compensation.
The Mazda was returned in August this year over 8000 mile under contract and what I’d say average condition for a four year old car….only to be sent a bill for £1011 for stone chips etc, After finally getting through to them after a few days trying, I suggest that if I hadn’t put the complaint in maybe I wouldn’t have received this bill.
In my 12 years leasing cars I have never received a bill after it’s been returned.
V4B as I said I had no problems with choosing the Mazda, the team at V4B or the delivery etc. The problems was with Santander Consumer…this is a company that I’d never had dealings with before…they were only introduced as a third party to me through V4B.
11 September 2025
Unprompted review
Reply from V4B
Hi, thank you for your feedback. We’re pleased to hear your positive comments about V4B. However, it sounds like the rest of your concerns may relate to Mazda’s billing, servicing, or MOT processes. As a vehicle broker, we don’t handle those areas.
We’d really like to help point you in the right direction — please could you get in touch with our team at admin@v4b.co.uk? Once we’ve clarified this, you may wish to update your review to reflect this.
Reply from V4B
Thank you so much for your kind words! We’re glad to hear you had a great experience with our service.
Reply from V4B
Thank you for your review. We are glad to hear you received very good service with us at V4B. If there is anything else you need, please don't hesitate to get in touch.
Excellent service from start to finish…
Excellent service from start to finish and i especially liked the no nonsense answers to my questions provided by the Sales Exec, Kayleigh - Secured an outstanding deal for me on my ‘very hard to get’ 7 Series👌
Also very impressed with Ellie in Sales Support, keeping me updated from start to finish, great experience and i will certainly be using their services again👌
1 September 2025
Unprompted review
Reply from V4B
Thank you so much for your fantastic review! We’re delighted to hear that Kayleigh was able to provide clear, straightforward support and secure such a great deal on your 7 Series. It’s wonderful that Ellie also kept you updated throughout the process and made everything smooth from start to finish. We really appreciate your kind words and look forward to assisting you again in the future. Enjoy your new car!
The sales process was all okay
The sales process was all okay. The one disappointment was that the delivery/ handover did not allow an explanation of how the car works; I've spent most of today trying to work it out!
20 August 2025
Unprompted review
Reply from V4B
Thank you for your feedback. When it comes to delivery and handover of the vehicle, this is handled by a third party through the dealership. We will make sure to pass your feedback on to them. However, if you still have any issues regarding the car or anything else, please don’t hesitate to get in touch — we’ll be happy to help.
Top tier
Mike was spot on from the first point of contact and not too pushy like most in this industry. Always on hand to answer any questions I had.
22 July 2025
Unprompted review
Reply from V4B
We’re delighted to hear that Mike was able to support you from the very start without being pushy, and that he was available to answer all your questions. We’ll be sure to pass on your kind words to him. We really appreciate your feedback and look forward to working with you again in the future.
Professional
Professional, friendly and efficient, Andy Was excellent through the whole prosecc
26 July 2025
Unprompted review
Reply from V4B
Thank you for your review. We're glad to hear Andy was professional, friendly, and efficient throughout the process. If you need anything else, please don't hesitate to get in touch.
The Guys to do Business With
The Guys to do business with. I'm the MD of a software company and I've dealt with a lot of lease companies over the years. V4B had the best priced deal on the car that I wanted and the car was delivered on time and in perfect conditon. None of the aggrevation (like the lease company not being able to deliver according to their quote or wanting a personal guarantee) that I've had from other lease companies was sprung on me by V4B. My contact at V4B was Dave Davies and he worked hard to find exactly what I wanted.
22 July 2025
Unprompted review
Reply from V4B
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that everything went smoothly, from pricing to delivery, and that Dave was able to support you throughout the process. At V4B, we work hard to keep things simple, transparent, and reliable. It's great to hear that reflected in your experience. We really appreciate your business and look forward to working with you again in the future.
Reply from V4B
Thanks so much for your review! We're really glad you were happy with the service. We hope you enjoy your new vehicle!
Great service and customer care from V4B
The service delivered by the V4B team was excellent. Though the vehicle was later than expected due to delays in manufacturing V4B kept me informed and up to date. Delivery booking and execution was seemless. Great stuff 👌
16 July 2025
Unprompted review
Reply from V4B
Thank you for your review! We're really pleased to hear you were happy with the service from the V4B team. We know manufacturing delays can be frustrating, so we appreciate your patience and are glad we could keep you in the loop. We hope you enjoy your new vehicle. If you need anything else, please don’t hesitate to get in touch.
Reply from V4B
Thank you so much for your kind words! We're thrilled to hear you had an excellent experience with our service from start to finish. Your satisfaction means a lot to us, and we truly appreciate your support.
Andy Davenport was very helpful
Andy Davenport was very helpful, patient and answered all of my questions if he didn't have an answer he always got back to me in a timely fashion I have recommended you to everyone I have talked to since ordering/recieving my car.
1 May 2025
Unprompted review
Reply from V4B
Thank you so much for your kind words! We're thrilled to hear that Andy provided such helpful and attentive support throughout your experience. We'll be sure to pass your feedback along to him—he’ll be delighted to know he made such a positive impression. We truly appreciate your recommendation and are grateful for your support. Enjoy your new car, and please don’t hesitate to reach out if you need anything in the future!
Good hold fashioned customer service
Helpful staff who kept me informed of the progress of my order. A company i would have no problems recommending to friends and family.
15 April 2025
Unprompted review
Reply from V4B
Thank you so much for your kind words! We're thrilled to hear that you appreciated our customer service and that our team kept you well-informed throughout the process. It means a lot to know you'd recommend us to your friends and family. We hope you enjoy your new vehicle, and don't hesitate to get in touch if you need anything.
Was kept well informed throughout the…
Was kept well informed throughout the whole process.
11 March 2025
Unprompted review
Reply from V4B
Thank you for your feedback! We're glad to hear that you felt well-informed throughout the process. Keeping our customers updated is a top priority. Let us know if there's anything else we can do for you!
Best price and great experience on…
Best price and great experience on ordering a new X50e.
Excellent service from Dave and Ellie :-)
27 February 2025
Unprompted review
Reply from V4B
Thank you for your fantastic review! We're thrilled to hear you got the best price and had a great experience ordering your new X50e. Dave and Ellie will be delighted to know they made your experience excellent! Enjoy your new vehicle, and let us know if we can help with anything else.
Speed, efficiency and value.
The company that I work for has used V4B on occasions, but not for a number of years until recently. I have just leased a vehicle from them and I am very pleased at the speed, efficiency and value that I received. I was also impressed with the immediate access to one of their team which is not always the case elsewhere these days.
28 February 2025
Unprompted review
Reply from V4B
Thank you for taking the time to leave a review—it is very much appreciated! We are glad you are pleased with the service we have provided. At V4B, we take pride in delivering the best to our customers, and it’s great to hear that you were impressed with our team's accessibility and quick assistance. We hope you enjoy your new vehicle and look forward to working with you again in the future.
Reply from V4B
Hi, we couldn’t find any record of you as a customer in our system. Could you provide more details about your experience? Please email us at help@v4b.co.uk - Thank you!
Poor customer service and lack of care
I am shocked and saddened with how this lease company has treated us! My husband was this week diagnosed with a life changing medical condition. We were subsequently instructed by a medical professionals to inform DVLA. As a result my husband driving licence was withdrawn on medical grounds.
Today at our lowest, when asking if we could pause the delivery of the vehicle or how we could cancel the order given he could no longer legally drive, V4B replied by email explaining that if we cancelled our lease car we would not only lose the £300 we fee we paid to order it, we could be expected to pay an additional £362 for nothing! At this time no finance application had ever been completed, the car was on factory order.their justification, it was stated in their terms and conditions,
Having never ever sat or seen the lease car we ordered it will have cost us £670. V4B showed us no compassion for our circumstances or even acknowledged the emotional turmoil we currently face, Our advice is to avoid at all costs if you are looking for customer care! We were a new customer to V4B having successfully leased many cars previously!
5 February 2025
Unprompted review
Reply from V4B
I understand your frustration, and I want to assure you that this issue is still being reviewed by management.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.