Reliable and convenient credit card for daily use I’ve been using my Vanquis credit card for a while now and it’s been a very smooth experience. The mobile app is user-friendly, making it easy to tra... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall, everything is good; the APR rates are okay, and the flexible payments and the ability to request money to your account are great feature. The downsides are the high transfer fee and the fact... See more
Company replied
I transferred a balance from a high-interest card to take advantage of their 0% intro APR offer, and the transfer process was seamless. The terms were completely clear with no surprise fees. It gave m... See more
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Easy to apply for with speedy response. Set up Direct Debit for 50% and can pay extra at anytime online using a easy to use App. I have had a credit limit increase which is helping my use of card. On... See more
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Company details
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.4
Excellent
44k reviews
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Money to burn
Easy application, low interest rates, high spending power , low repayments.
7 October 2026
Reply from Vanquis
Hi Malcolm - We appreciate your positive feedback and 5-star rating! We are so happy to hear that you found the sign-up process simple, and that you are enjoying our competitive rates, generous limits, and manageable payment options.
Elle - Customer Experience
Reply from Vanquis
Hi Leslie - We appreciate your positive feedback and 5-star rating! We are so pleased to hear that you found the application process smooth, simple, and hassle-free. Thank you for sharing your experience.
Elle - Customer Experience
They are there when you need them worth…
They are there when you need them worth the experience.
2 October 2026
Reply from Vanquis
Hi Brian - We appreciate your positive feedback and 5-star rating! We are so pleased to hear that our team was ready to assist whenever you required support and that you had such a wonderful overall experience with us.
Elle - Customer Experience
It was great experience to talk to one…
It was great experience to talk to one of the member of Vanquis team.she helped me to solve my problem with very kindly.
6 October 2026
Reply from Vanquis
Hi Rashida - We are so pleased to hear that you had such a wonderful experience contacting our team! It is great to know that our staff member was able to assist you so kindly and effectively resolve your issue.
Elle - Customer Experience
The call centre staff are great very…
The call centre staff are great very nice and very professional
5 October 2026
Reply from Vanquis
Hi Anthony - We are so pleased to hear about your positive experience with our phone support team. Thank you for taking the time to share your kind feedback about their polite and helpful service.
Elle - Customer Experience
Absolutely terrible service from…
Absolutely terrible service from Vanquis. I purchased the card for a balance transfer. I then done a cash transfer which I paid the full amount off and more in 12 days not even a month and was charged ridiculous interest. Upon contacting them the monies I paid was not paid off the full amount of the cash balance which I thought would happen. I therefore had to close the account as I would accrue large interest amounts going forward. Terrible customer service
7 October 2026
Reply from Vanquis
Hi Anita - We are truly sorry to hear about your experience regarding the interest charges. I can see you have already raised a complaint. Please allow up to 56 days for a resolution to be provided. If you're still unhappy with the resolution, please seek further support with the financial ombudsman service.
Elle - Customer Experience
Reply from Vanquis
Hi Clancey - We are so delighted to hear that you had such a wonderful experience with us! Thank you for taking the time to leave this great five-star rating and sharing your positive feedback.
Elle - Customer Experience
I been trying to contact you regarding…
I been trying to contact you regarding my card. I cannot use it. Try to fix it. I want to use. Call me when you are free 07772309717.
6 October 2026
Reply from Vanquis
Thank you for your feedback. We regret the trouble you face using your card and will investigate this connection issue promptly.
I have tried to call you to discuss the issues you have raised but have been unable to speak to you.
We aim to provide you with the very best service at all times, however if something has gone wrong, please let us know so we can resolve it. If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website Vanquis Bank
James - Customer Experience
Reply from Vanquis
Hi Florea - Thank you for your 5-star review and taking the time to let us know about your positive experience.
Elle- Customer Experience
You keep putting up the interest rates…
You keep putting up the interest rates on purchases, so I won’t be using unless it’s a zero % transfer
11 September 2026
Reply from Vanquis
Thank you for your feedback. We review our rates regularly but do appreciate you taking the time to leave your review.
I have tried to call you today to discuss this in more detail.
We aim to provide you with the very best service at all times, however if something has gone wrong, please let us know so we can resolve it. If you would like to make a complaint, please get in touch and we'll investigate it for you.
Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.
Online Webform: Found on our website Vanquis Bank
James - Customer Experience
Offers available
16 September 2026
Reply from Vanquis
Hi Henry - Thanks so much for leaving Vanquis a 5-star review. I'm so pleased that you're happy with the available offers!
Rachel - Customer Experience
Excellent dealings with Vanquis
Excellent dealings with Vanquis, always giving first class support
7 October 2026
Reply from Vanquis
Hi Ann - We appreciate your positive feedback and 5-star rating. We are so pleased to hear that you have experienced such top-quality assistance and smooth interactions with our team.
Rachel - Customer Experience
Outstanding service joining was easy…
Outstanding service joining was easy and the help is very useful
7 October 2026
Reply from Vanquis
Hi Karl - We appreciate your positive feedback and 5-star rating! We are so pleased to hear that becoming a member was a seamless process and that you found our assistance to be so beneficial. Thank you for sharing your wonderful experience with us!
Rachel - Customer Experience
Reply from Vanquis
Hi there - We appreciate your positive feedback and 5-star rating! We are so pleased to hear that you experienced no issues and found our application straightforward to navigate and manage.
Rachel - Customer Experience
Reply from Vanquis
Hi Piotr - Thanks so much for your positive feedback. I'm thrilled that you feel everything has been easy and clear with Vanquis. Thank you for taking the time to leave a positive review!
Rachel - Customer Experience
Reply from Vanquis
Hi Appuni - Thank you so much for taking the time to rate Vanquis 5 stars, we really do appreciate this! I'm so pleased to hear you feel we are providing a good service!
Rachel - Customer Experience
Everything is easy to understand and…
Everything is easy to understand and putting money on card through bank is far better than using bank card it is instant on the card through bank
7 October 2026
Reply from Vanquis
Hi Jonathan - We are delighted to hear that you find everything straightforward to understand. It is fantastic that transferring funds directly from your bank is so quick and convenient for you. Thank you for sharing your positive feedback!
Rachel - Customer Experience
Outstanding card for rebuilding credit…
Outstanding card for rebuilding credit score and gaining financial control
I’ve been using my Vanquis Credit Card for a while now, and it has been an absolute game-changer for my credit profile and financial confidence.
What I love about it:
Easy Approval Process: The application process was quick, straightforward, and clear from start to finish.
Credit Building: Starting with a manageable limit allowed me to make regular purchases and pay them off in full each month. Within a few months, I saw a noticeable boost in my credit score across major credit bureaus.
User-Friendly App: The mobile app makes it effortless to keep track of spending, check balance updates in real-time, and make fast payments on the go.
Clear Communication: Payment reminders ensure I never miss a due date, which keeps my account in good standing without any stress.
Tips for future users:
As long as you manage it responsibly—paying off the full balance on time every month—it is easily one of the most reliable and effective tools available for building or repairing your credit history. Highly recommended!
6 October 2026
Reply from Vanquis
Hi there - I'm so glad you're enjoying your experience with our services and thank you for sharing such detailed, positive feedback about your financial journey, we really do appreciate it!
Rachel - Customer Experience
Reply from Vanquis
Hi Lynn - Thank you so much for the five-star rating. We are thrilled to hear that you found our team to be welcoming and pleasant to work with. Your positive feedback means a lot to us!
Rachel - Customer Experience
Fantastic nice cars good service
10 September 2026
Reply from Vanquis
Hi Mark - We are glad you enjoyed your experience with us. Thank you for your positive feedback regarding our team's assistance. We appreciate your support!
Rachel - Customer Experience
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