The access to sort problems, and ease of making payments. Though information has been excellent, I was a little annoyed that the online banking for credit card payment was ceased. It was replaced with... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I find Vanquis very easy to use, the interest rate is very high , but it is helping me to balance out my financial situation.. I did find it a bit disappointing when i was refused credit limit incre... See more
Company replied
I've been a customer of Vanquis Bank for many years. They helped me rebuild my credit rating starting off with a very modest credit limit. I always kept all of my payments up to date, received credit... See more
Company replied
On the occasions I have had to call Vanquis they listened to what I needed to say and they gave me advice which was easy to follow and solved the issue more or less immediately. I was not put on ho... See more
Company replied
Company details
- #29 of 51 best companies in Bank
Written by the company
Vanquis serves over 1.7 million borrowers and savers in the UK. But while we may be a bank, we see ourselves as different from the traditional high street banks. You don’t need the highest credit score to borrow from us. You don’t need the biggest bank balance to save with us. We’re here for everyone who wants to manage their money better. Whether you're building your credit score, cutting your bills, or saving for your next move, we could help you take life's opportunities. We’re Vanquis – the bank that’s got your back.
Contact info
United Kingdom
- 0330 099 3000
- www.vanquis.co.uk
4.4
Excellent
44k reviews
Asks customers to review
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Reply from Vanquis
Hi Dipaly - Thank you for your 5-star review. I'm glad to hear that you are happy with the service we provide.
Elle - Customer Experience
They are a very good company
Your a very good company had no problems easy to use app 10 out of 10
19 August 2026
Reply from Vanquis
Hi Craig - We appreciate your positive feedback and 5-star rating! We're so pleased to hear that you've had no problems and find our app easy to use.
Elle - Customer Experience
Very user friendly and quick to use
19 August 2026
Reply from Vanquis
Hi Kish - We appreciate your positive feedback! We're so glad you found it user-friendly and quick to use. Thank you for your five-star review.
Shelley - Customer Experience
This credit card has been so amazing…
This credit card has been so amazing for so many reasons. It has helped rebuild credit rating and also got us as a family out of trouble when times were really hard
16 February 2026
Reply from Vanquis
Hi Susan - We're so glad to hear our credit card has been such a positive and helpful tool for you and your family, especially during challenging times and in rebuilding your credit rating. Thank you for sharing your wonderful experience!
Elle - Customer Experience
Great credit card
Ive found Vanquis to be an excellent credit card.
The app is great. Easy to track spending and make payments. They periodically offer to increase credit limit which you dont need to accept.
I first signed up with them as my credit score needed improving and Vanquis certainly helped there and has helped me get it back to excellent .
19 August 2026
Reply from Vanquis
Hi Kara - We're so pleased to hear you find our credit card excellent and that our app makes tracking spending and payments easy. It's wonderful that we could help improve your credit score. Thank you for your positive feedback!
Elle - Customer Experience
Everything is very straightforward and…
Everything is very straightforward and I get notifications through my app which is great
Everything very satisfactory thank you
19 August 2026
Reply from Vanquis
Hi there - We're so glad to hear that everything is straight forward and that you find the app notifications helpful! Thank you for your very satisfactory feedback.
Shelley - Customer Experience
I have never had a problem with the…
I have never had a problem with the card, plenty of help when it was needed, keeping you a head of the game
13 August 2026
Reply from Vanquis
Hi George - We're so pleased to hear that you've had such a positive experience with your card and that our support has been helpful when needed. Thank you for your kind words!
Shelley - Customer Experience
Reply from Vanquis
Hi Akimu - Thanks for taking the time to share your feedback. We are pleased to hear you're happy with the service you have received.
Shelley - Customer Experience
Reply from Vanquis
Hi Les - We appreciate your positive feedback and 5-star rating! We're so pleased you find our app easy to use and secure, and that it keeps you updated on new policies.
Shelley - Customer Experience
Very difficult to open an account with…
Very difficult to open an account with them. I tried to open a cash ISA, but they wanted original documents (ie my passport) or certified copies, which cost money to get. Very unhelpful service. I don't understand why they are not able to use digital identification services like other providers do. Seems pretty outdated to me.
18 August 2026
Unprompted review
Reply from Vanquis
Hi there - I am sorry to hear of the difficulty you have faced whilst trying to open an ISA. So I can look into this for you, I have asked Trust Pilot to request your details which I look forward to receiving.
Shelley - Customer Experience
Why after all these years having a…
Why after all these years having a credit card increase is an issue. Whilst the same card I opened with you have increased my limit to 6k
14 August 2026
Reply from Vanquis
Hi Salma - We understand your concern regarding credit limit increases. We review each customer every month for a credit limit increase, and you will only receive one increase every five months. I have attached below some useful information from our website on how you can improve your chances of a credit limit increase in the future. https://www.vanquis.co.uk/existing-customers/your-credit-limit.
Elle - Customer Experience
This card is not worth getting
This card is not worth getting, it does nit improve your credit rating. You cannot increase and i have stayed on £600 for 2 years.
18 August 2026
Reply from Vanquis
Hi There - We appreciate you sharing your experience and feedback with us. We understand your disappointment regarding your credit limit and the impact on your credit rating.
We review each customer every month for a credit limit increase, and you will only receive one increase every five months. I have attached below some useful information from our website on how you can improve your chances of a credit limit increase in the future. https://www.vanquis.co.uk/existing-customers/your-credit-limit.
Elle - Customer Experience
Reply from Vanquis
Hi Beauty - Thank you for your positive feedback. We appreciate your positive feedback and 4-star rating!
Elle - Customer Experience
Great service easy app to navigate
Great service easy app to navigate
No hassle would recommend them
18 August 2026
Reply from Vanquis
Hi Paul - We appreciate your positive feedback and 5-star rating! We're so pleased to hear that our service is great and you find our app easy to navigate.
Elle - Customer Experience
Reply from Vanquis
Hi There - We appreciate your feedback and are so pleased to hear that everything was smooth and that you were well-informed throughout the process. Thank you for your five-star review!
Elle - Customer Experience
I love my credit card the app makes it…
I love my credit card the app makes it easy to track my spending easy to make a payment and as long as I pay the amount owed at the end of the month there is no interest. Helped me to get my credit score up which can only benefit me all in all it’s perfect for me
18 August 2026
Reply from Vanquis
Hi Dawn - We're so glad to hear you love using your credit card! It's fantastic that the app makes tracking spending and making payments easy, and that you're benefiting from no interest when paying on time. We're especially happy to know it's helped improve your credit score.
Elle - Customer Experience
I am disappointed that I am unable to…
I am disappointed that I am unable to increase my limit but other than that am very happy with the app as I can see what I spend, and what I have available.
18 August 2026
Reply from Vanquis
Hi Tracy - We appreciate your feedback and are glad our app helps you track your spending. We understand your desire for a higher limit and will consider your input for future improvements.
We review each customer every month for a credit limit increase, and you will only receive one increase every five months. I have attached below some useful information from our website on how you can improve your chances of a credit limit increase in the future. https://www.vanquis.co.uk/existing-customers/your-credit-limit.
Elle - Customer Experience
Excellent service and experience
Excellent service and experience
I have been very pleased with this Vanquis for 2 years of using them. The application process was simple, the terms are clear and fair, and the customer support has always been helpful and responsive. I also appreciate the transparent fees and good benefits. I feel well supported and confident using their services. Highly recommend to anyone looking for a reliable card provider.
18 August 2026
Reply from Vanquis
Hi Olabanji - We're so pleased to hear about your positive experience over the past two years! It's wonderful to know that our application process, clear terms, and helpful customer support have met your expectations. We appreciate you highlighting our transparent fees and benefits, and we're glad you feel confident using our services.
Elle - Customer Experience
Very satisfied with the service thanks
I've rated you five stars 🌟 for the service I received very satisfied with everything, I will recommend you to anyone else thanks.
18 August 2026
Reply from Vanquis
Hi Kama - We are so pleased to hear that you were very satisfied with the service you received and that you'll be recommending us! Thank you for your wonderful five-star review.
Elle - Customer Experience
Eagood card for antonesy to apply for
Easy to apply for, app works well and easy to use.
Payments are easy also.
18 August 2026
Reply from Vanquis
Hi Patrick - We are so happy to hear that you found the application process and payments easy. We're also glad our app works well for you!
Elle - Customer Experience
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