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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as unhelpful, slow, and difficult to get real issues resolved. People frequently encountered problems with the product, including bugs, features not working as intended, and issues with printing labels or managing inventory, leading to lost time and revenue. Some people were satisfied with the service, finding the interface easy to use and helpful for managing multiple sales channels. These users appreciated the time and money saved, and some reported positive experiences with responsive and helpful support.

What people talk about most

Customer service

People report negative experiences with customer service. Many customers describe the support as horrific,... See more

User experience

Users describe ambiguous interactions with the user experience. Some reviewers find the platform great and... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the service, stating it helped scale... See more

Product

Clients share ambiguous opinions on the product. Some customers find it a great tool, noting that it updates... See more

Website

Customers consistently note ambiguous experiences with the website. Many praise its ability to connect all... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Generally product works well, but if there's an issue, it's hard to get Veeqo to fix things. Feels like, they just leave you with the issue to deal with it yourself or work it around yourself, with no... See more

Company replied

Rated 3 out of 5 stars

Troubled by bugs, latest removing and adjusting our stock level without our knowledge. Previous ones affecting Sales and Product report, took literally a year to fix , so for months we had no way of g... See more

Company replied

Rated 3 out of 5 stars

The first line support is excellent. However it take the developers too long to fix major issues - like not being able to print shipping labels for pacakages in a consistent fashion.

Company replied

Rated 1 out of 5 stars

It's interesting to note that there are several complaints about the same problem here. The system is full of problems and support never acknowledges any of them. Products that are linked are complete... See more

Company replied


Company details

  1. Ecommerce solution provider

Written by the company

Free shipping software that does more than print labels. Cut the cost and speed of fulfilling orders with bulk shipping, automation and powerful fulfillment tools with Veeqo’s completely FREE shipping management software.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Veeqo is a great tool for shipping

Veeqo is a great tool to use when you are shipping orders. The ability to keep track of multiple SKUs, plenty of different options for shipping, all my costs, profits, and inventory. I only hope they continue to add different online shopping options such as Wayfair to the mix then it really will be a one stop shop option.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

I appreciate the ease of use

I appreciate the ease of use, the stability, the reporting (forecasting tool is nice) & the ability to manage multiple ecomm channels (if necessary).

23 July 2024
Unprompted review
Rated 5 out of 5 stars

I have been using Veeqo for the past…

I have been using Veeqo for the past six months, and it has significantly transformed the way we manage our inventory and orders. The platform is incredibly user-friendly, allowing us to seamlessly integrate our sales channels and streamline our operations.

28 August 2023
Unprompted review
Rated 4 out of 5 stars

Veeqo is great and getting better by the day!

Veeqo is great and getting better by the day. They are working out the kinks and we now use it for 99% of our shipping and all of our inventory. Most things work perfectly now after a few teething problems at first. We are looking forward to working with veeqo going forward. The support is second to none. They are receptive to new feature ideas. I like how it is run.

23 July 2024
Unprompted review
Rated 3 out of 5 stars

The first month is great

The first month is great, 5 percent back adds up. But after a month you get a couple pennies at best per shipment, I don't really see the point when Amazon has the same rates.

Customer service is helpful but you have to wait for it and it's more like animal service, no live connections.

If it were to go to a paid service I wouldn't use it.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Kevin at Veeqo is Awesome!!

I made the decision to go with Veeqo because of the fact it is owned by Amazon & had all the features I was ISO. I launched my new online biz & immediately got my first order!!! I had made a mistake when originally setting up my account. I was panicked! I contacted customer service & very calmly & politely Kevin came to the rescue!! It was one of those things that was very easily fixed but something I (or anyone else that was not a wiz) would have never, ever figured out!! So, thank you Kevin in customer support!! The order label got printed & is on its way! Thanks so much for your help today, Kevin! You are a Veeqo wiz! Plus you understand customer service!! They should make you a supervisor! I am looking forward to a continued awesome relationship with Veeqo!! Be well & StaySm:)in’!

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Continuous Improvement!

We recently started using Veeqo for our business upon Amazon's recommendation, and the experience has been nothing short of exceptional. The software itself is awesome and has significantly streamlined our order processing.

I don't understand the negative reviews here. Yes, Veeqo isn't perfect, but when we notice something that needs improvement or changes, it is addressed very quickly. We see updates and improvements on a daily basis; they are continually enhancing their platform.

A special shoutout to Kevin, who went above and beyond to help us get our UPS account linked to the software. His expertise and patience made the process incredibly smooth. Kevin's support and dedication truly made a difference, and we couldn't be happier with the service we received.

27 June 2024
Unprompted review
Rated 2 out of 5 stars

Veeqo states that you can add images…

Veeqo states that you can add images from a .csv file. We have been unable to do so. We opened a support ticket on this issue and have been waiting now for a solution. We have furnished the .cvs file and the image file to their technical support. They state they are doing a "deep dive" to get the solution and will get back to us.

14 June 2024
Unprompted review
Rated 1 out of 5 stars

This software is barely even in beta

This software is barely even in beta. Filled with bugs that make it completely unusable. Can't split orders, can't merge orders... all functionality the app claims to have. If you run a real business, don't get suckered in by the lack of monthly charges. Support is useless, tickets go into a black hole. I feel bad for the 1 developer they have on staff trying to put out this dumpster fire.

19 June 2024
Unprompted review
Rated 2 out of 5 stars

Very Restrictive - Not adaptable to our business needs.

Missing basic automation which is slowing down our process.

When using Amazon Buy Shipping, the 'Delivery Experience' and 'Pick Up' options must be set. There is no way to do this with rules. This means we have to change both settings for every order and then refresh rates before being able to proceed.

There are no Shipping Presets / Shortcuts. You need to define every shipping setting each time manually. Unlike ShipStation where you can scan a barcode or use a hotkey.

There is no way to purchase labels from Veeqo (UK), we have only been able to use couriers which we have business accounts for. This means we have to buy the label elsewhere when we have the occasional large item that needs a different courier.

There is no way to filter out which orders are imported. There are some orders on Shopify that we do not want to import.

There is no way to make Veeqo ignore certain products. We cannot use the inventory feature as we have some products on Shopify where Third-Party Apps manage inventory. We need a setting where products can be marked as dropship/3PL suppliers and are ignored.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

Veeqo 5 Stars!!!

Veeqo, is absolutely fantastic. If you work with Amazon, and you have a Shopify store, it’s an absolute Must. The daily reports and user interface are fantastic.

It just works!!

Seriously… Veeqo should be your one stop shop for All order analytics.

Customer Support and tech Support are 2nd to non-. Josh helped us with the integration and has been absolutely phenomenal. He’s worth is weight in gold and is an absolute credit to the Veeqo brand. A++++ and 5 Stars all round.

28 March 2024
Unprompted review

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