While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as unhelpful, slow, and difficult to get real issues resolved. People frequently encountered problems with the product, including bugs, features not working as intended, and issues with printing labels or managing inventory, leading to lost time and revenue. Some people were satisfied with the service, finding the interface easy to use and helpful for managing multiple sales channels. These users appreciated the time and money saved, and some reported positive experiences with responsive and helpful support.

What people talk about most

Customer service

People report negative experiences with customer service. Many customers describe the support as horrific,... See more

User experience

Users describe ambiguous interactions with the user experience. Some reviewers find the platform great and... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers praise the service, stating it helped scale... See more

Product

Clients share ambiguous opinions on the product. Some customers find it a great tool, noting that it updates... See more

Website

Customers consistently note ambiguous experiences with the website. Many praise its ability to connect all... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Generally product works well, but if there's an issue, it's hard to get Veeqo to fix things. Feels like, they just leave you with the issue to deal with it yourself or work it around yourself, with no... See more

Company replied

Rated 3 out of 5 stars

Troubled by bugs, latest removing and adjusting our stock level without our knowledge. Previous ones affecting Sales and Product report, took literally a year to fix , so for months we had no way of g... See more

Company replied

Rated 3 out of 5 stars

The first line support is excellent. However it take the developers too long to fix major issues - like not being able to print shipping labels for pacakages in a consistent fashion.

Company replied

Rated 1 out of 5 stars

It's interesting to note that there are several complaints about the same problem here. The system is full of problems and support never acknowledges any of them. Products that are linked are complete... See more

Company replied


Company details

  1. Ecommerce solution provider

Written by the company

Free shipping software that does more than print labels. Cut the cost and speed of fulfilling orders with bulk shipping, automation and powerful fulfillment tools with Veeqo’s completely FREE shipping management software.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

302 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Save yourself the aggravation and waste of time.

Decent for platform orders, HORRIBLE for any order being generated without syncing from a major platform like AMAZON or EBay, also didn't help that the customer support is impossible to reach and when you do, they hang up on their clients. Terrible interface!

12 November 2024
Unprompted review
Veeqo logo

Reply from Veeqo

Dear Mazal,

Thank you for taking the time to share your feedback. We take all reviews seriously and strive to continuously improve our service.

Our team has been in touch directly with you to learn a bit more about your issue so we can try and address your concerns promptly - we would appreciate being able to work with you on addressing your concerns.

Please feel free to reach out to our support team if you have any further concerns or suggestions. We're here to assist you and ensure that Veeqo meets your business needs.

The Veeqo Team

Rated 1 out of 5 stars

Ever since last month I seen 2 charges…

Ever since last month I seen 2 charges from this company. I called my card to dispute the charges and get a new one. This month i again had 2 charges from this company I have no clue where this company came from deducting money from my account but I want it to stop!!!

11 October 2024
Unprompted review
Rated 1 out of 5 stars

Charged without explanation or refund.

I don't use this service, and am not a seller on Amazon. I found a charge on my card, and after multiple emails back and forth, no one could tell me why I was charged. Instead of offering to refund the charge or investigate further, they said I should just handle it with my bank. I had to do a chargeback with my bank and get a new card. Based on the lack of any answers their CS team could provide about this, I'm not recommending them as a good company.

3 October 2024
Unprompted review
Rated 5 out of 5 stars

I've just started using veeqo and I am…

I've just started using veeqo and I am very impressed with the platform. It connects to all my marketplaces and so far it has saved me lots of valuable time especially with inventory. Shipping with Royal Mail is also a breeze. To top it all the platform is FREE. Love it.. hopefully they will add more features as the software develops. I will certainly recommend.

1 October 2024
Unprompted review
Veeqo logo

Reply from Veeqo

Hello,

Thanks for sharing your positive experience of using Veeqo - we're really glad you love our product!

We'll keep working to make sure the product meets your expectations and we really hope you continue to stay impressed with everything we're working on. Thank you!

The Veeqo Team

Rated 2 out of 5 stars

Packing slip No info about the box to pack

The interface is OK, but there is no information on packing slip so when the packer picks up the paper, it doesn’t know what box to pack it in that is very bad

27 September 2024
Unprompted review
Veeqo logo

Reply from Veeqo

Dear Bebhat,
Thanks for highlighting this to us.

Our packing slips templates have some customisation options. Within these options you can add a number of fields such as bundle info, bin location as well as item notes.
If you need assistance with these template customisations then please reach out to our support team who can assist you with setting these up.

Thank you again for taking the time to share your experience. We hope to hear from you soon so we can work together for you to get the most out of using Veeqo.

The Veeqo Team

Rated 2 out of 5 stars

It doesn't do a lot...actually nothing.

I use Shipstation for order management of marketplace orders, so hoped that veeqo would do the same. But it is absolutely useless.
The integration doesn't recognise that orders were shipped on the marketplace over a year ago. These should be removed automatically from the main page. I can't 'select all' and delete them manually either. The tags don't update. I have hundreds of out of date orders just sitting there. At least include a simple delete button to clean the page up! It has been over a year since I reported this and no change.

23 September 2024
Unprompted review
Veeqo logo

Reply from Veeqo

Dear Gary,

Thank you for taking the time to share your feedback. We take all reviews seriously and strive to continuously improve our service.

Our team has been in touch directly with you to learn a bit more about your issue so we can try and address your concerns promptly

Please feel free to reach out to our support team if you have any further concerns or suggestions. We're here to assist you and ensure that Veeqo meets your business needs.

The Veeqo Team

Rated 1 out of 5 stars

I really tried to like this

I really tried to like this. However, I am not sure who provides their customer service. I keep getting error codes and write to them, but they said they needed a screenshot of the error code. Even though I told them exactly what it was. They have a nice idea, it remembers measurements and weights for certain packages, but 25% of the labels will not generate. So I end up using my old company, which I have to pay a base rate to use. I was trying not to pay them and use another one, but that isn't happening. Until they get their bugs worked out, it looks like I am on the hunt for another company again. Is there any shipping platforms that actually work?

12 August 2024
Unprompted review
Veeqo logo

Reply from Veeqo

Dear Louise,

Thank you for taking the time to share your feedback. We take all reviews seriously and strive to continuously improve our service.

Our team has been in touch directly with you to learn a bit more about your issue so we can try and address your concerns promptly

Please feel free to reach out to our support team if you have any further concerns or suggestions. We're here to assist you and ensure that Veeqo meets your business needs.

Rated 1 out of 5 stars

I had a terrible experience with Veeqo…

I had a terrible experience with Veeqo after connecting my UPS account. Once connected, I lost the ability to see Amazon's Buy Shipping options through UPS. Even after deleting my carrier, the problem persisted, which I later found out is a known issue. It’s frustrating that there’s no immediate fix, and while they claim to be working on it, there’s no timeline for when it will be resolved. To make matters worse, the Buy Shipping quotes on Veeqo are consistently higher than what Amazon offers directly. This has been a huge inconvenience, and I cannot recommend this service until these issues are properly addressed.

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Aftersales on faulty products non-existent

Ordered 2 scanner on 10 June. One works fine. The other doesn't scan at all. Almost 2 months later and numerous emails, 'support tickets' being raised and being fobbed off by any number of people and excuses, still nowhere nearer with repair, replacement, return or refund. If you order and all goes fine it might be great but if anything goes wrong, don't expect any aftersales - this is completely non-existent.

7 August 2024
Unprompted review
Veeqo logo

Reply from Veeqo

Dear Michiel - thank you for bringing this issue to our attention. We are very sorry to hear about your unsatisfactory experience with our Veeqo scanner aftersales support. It is unacceptable that you have not received a resolution from us despite your attempts.

We take feedback like this very seriously. This issue has been escalated to a dedicated customer support agent who has already been in touch to work directly on finding a resolution, whether that is a repair, replacement, or refund. Our management team is also aware of this case and we are committed to ensuring you receive a satisfactory outcome.

In parallel we will be reviewing our Veeqo scanner aftersales procedures to identify the gaps and areas that need improvement. Your feedback is invaluable in helping us enhance our processes to better serve our customers going forward.

Thank you again for taking the time to share your experience. We look forward to making this right for you.

Rated 4 out of 5 stars

Always Seeking to improve and care about users needs.

Veeqo made it easier for us to intigrate all our sales channels into one organized shipping and inventory system. It is easy to use for our staff as well managers who need to look up certain items for consignment sales. Customer service is fantastic! They are quick and very helpful. When they can't help they submit an idea to the development team to update the software. I can attest that some of our requests have been done! I especially appreciate their Roadmap of feature ideas that you can review and leave comments. I truly feel Veeqo is not only always seeking to improve their product but cares about what their users want and prioritizes our needs.

The only reason I didn't give it 5 stars is the limited reports. I would like more customization and filtering when I need reports on certain tagged items.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

I love veeqo

I love veeqo, I use it 5 days a week at work and it’s such a necessary tool to getting the job done!

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Veeqo - great choice for entry and seasoned sellers

Veeqo is a free product for eCommerce sellers to manage their inventory and ship marketplace orders. It is owned by Amazon. You can also buy their mobile scanner to pick orders and check in inventory. We have used their system since 2022 with minimal issues and downtime. I've been satisfied with their support. While there are a few improvements I would like to see, I can't imagine switching to another system anytime soon.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Veeqo is the best value in multichannel ecommerce software

Veeqo is an outstanding service for managing purchase orders, inventory, orders, & shipments. We utilize Veeqo to manage all aspects of our multichannel ecommerce operation. We have been very impressed with the constant feature improvements and responsive support team. Highly recommended!

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Well Integrated, Excellent Workflow

I've used a couple of other ecommerce integration and shipping platforms. In early 2023 when I saw that Veeqo was free, I decided to try it. Initially, it had some quirks. But the Veeqo team was quick to address them and to continue to add enhancements to the platform, and it is now head and shoulders above the other platforms that I have used. The overall system, from shipment to inventory management to purchasing, is well-integrated, and well thought-through from a user perspective. Our shipping workflow with Veeqo is so much more efficient that we can now do our daily shipping (across 4 platforms) with Veeqo in about 25% less time than it took with the systems we previously used. Highly recommended!

1 July 2024
Unprompted review
Rated 5 out of 5 stars

Cost effective, scalable solution - Highly recommend

One of the best inventory and order processing online platforms is completely supported by REST API. It offers the best shipping costs and can virtually connect to all major marketplaces such as Shopify, Amazon, eBay, etc. Most importantly, their premium customer service and tech support are top-notch. There are some improvements needed on the inventory management side, but the engineers have confirmed they are working on it. Highly recommend

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Veeqo has been a fantastic tool for my e-commerce business. The real-time stock tracking and order syncing are very efficient, it has saved me so much time. Plus, the customer support is excellent. Highly recommend!

23 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look