Very Reviews 

205,795
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 25,796 reviews, reviewers had a great experience with this company. Many consumers are really pleased with their experience, with praise often directed toward the fast and efficient service provided across the platforms, from ordering to the final delivery. People frequently find the products excellent, detailing great quality and positive attributes, while many appreciate how easy the purchasing and return processes are. However, some customers noted issues with the delivery process, such as paid next-day delivery not arriving on time or deliveries not going to the intended spot. A few other people also felt that there were problems with received items, like damaged packaging or missing parts, and some found customer service interactions unhelpful in resolving issues.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery_service, as opinions on shipping experiences are sharply... See more

Product

People report ambiguous experiences with product quality and sizing. While many customers praise the great... See more

Order

Customers had ambiguous experiences with order processes, highlighting a significant split in feedback. Many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting heavily divided consumer experiences.... See more

Service

Clients share ambiguous opinions on service, reflecting a wide split in customer experiences. On one hand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with all items eventually received from my order. However two items delivered through Inpost were left in the foyer of the high rise building where my flat is, right underneath a notice asking d... See more

Rated 4 out of 5 stars

Annoyed as first time ive paid for next day delivery and Evri did not deliver next day I got it a day after. Phoned to complain and Very refunded me the delivery charge. Person on phone was a tad rude... See more

Rated 4 out of 5 stars

Always good value the fact you can try on abd return Arrives quickly although nit happy about postage charges as other catalogue are cheaper in this or dont charge at all.

Rated 5 out of 5 stars

Super fast delivery via InPost. Unfortunately the trousers were too big so I returned them but the process was so quick and easy that it was no hassle at all. I selected which service I wanted and Roy... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Clothing Shop
  2. Appliance shop
  3. Computer & Accessories store
  4. Home Furniture Shop

Written by the company

At Very.co.uk you’ll find the latest womens, mens and kids fashion, plus furniture, homewares, electricals and more!


Contact info

3.9

Great

TrustScore 4 out of 5

206k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(205,795)

25,129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Very is a wonderful platform that offers buy now pay later to ease the purchases and it also offers the best discounted prices with wide range of options. Highly recommended. I have been using this service to order for 5 years now

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Complete shambles

To be fair, it was very poor as I opted in for impost I received an impost on Thursday of a duvet set so I was still waiting for a man’s jacket. I never had an email from either impost or Very to say that it was in store it was only because I viewed my account and it was ready to be returned even though I didn’t know it was there so all in all I found this very stressful and disappointing.

22 August 2026
Unprompted review
Rated 4 out of 5 stars

The person I spoke to was rather rude

The person I spoke to was rather rude. I got my query dealt with but I didn’t like his tone. I didn’t like the way he kept telling me off for not knowing what I was doing as I’ve never had to use my very protect policy before.

21 August 2026
Unprompted review
Rated 3 out of 5 stars

My account is more difficult to access…

My account is more difficult to access than other accounts. My first order did not arrive on the date specified and still hasn’t arrived three days later.
A lengthy process to access a human being but when I finally did she was very helpful. Gold star for her but very disappointed with my first experience with the company.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Very have proved to be high quality & standards

Very have proved to be a quality, high standard company and put the customer first. Excellent customer service team when help/support required. All purchases have exceeded my expectations and so I am a regular customer, though having to mind my spending more in recent years.

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting customer service from…

Disgusting customer service from Olwethu, misinformed me, difficult to understand, lied about his manager not being available, robotically repeated the same thing, was forcing me to accept the complaint being closed.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. Mistake after mistake. Never let you speak to a manager… that’s when you get past the bots. Total failure and catalogue of errors from both Very and their insurance team… who accidentally cancelled my policy against expensive headphones, their error but then refused to reinstate… leaving me with £350 headphones without cover. An absolute disaster on both departments and still not resolved. Not to mention about 5 phone calls totalling hours and hours of my time trying to resolve.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a washing machine to get…

Ordered a washing machine to get installed, on the day washing machine could not be delivered as was faulty, did not just send another, order was cancelled, I had to go back and order another again to be installed, arrived, refused to install although I had paid, didn't say on the drivers ticket so I told them to take it back as im 62 and cannot maul with it which is why I paid to have it installed, foreign lady on customer services whom I couldn't understand and she just wanted to palm me off on someone else, just not good enough

21 August 2026
Unprompted review
Rated 3 out of 5 stars

If you use buy now pay later

If you use buy now pay later, make sure you find the section to pay that because it’s separate from the normal very account.
As I’m now going to pay upwards of £2400 for a laptop that cost £1100.

21 August 2026
Unprompted review

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