Having attended the vets with my dog after she broke her leg, I could not discourage anyone enough from using this place. The vet I saw was only concerned with trying to get as much money as physicall... See more
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Location
Switch locationWoolfall Heath Ave, L36 3YD Liverpool, GB
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See what reviewers are saying
We attended Vets Now late on a Saturday night after our pug decided to eat a bit of mouldy pizza from an outside bin. The staff were absolutely amazing, there was a bit of a wait but nothing anyone co... See more
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Needed emergency care for our guinea pig outside of our normal vets hours. We were seen within 15 minutes of arriving, the vet was knowledgeable on guinea pigs and fixed the piggy up for us. £137 for... See more
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We were worried about our dog as she had a sudden swelling to the mouth and subsequently to her neck. Perhaps the result of a sting. The vet was very professional and gave her a full medical from our... See more
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Company details
- #1 of 1 best companies in Emergency veterinarian service
- #14 of 17 best companies in Veterinarian
About Vets Now - Liverpool
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Woolfall Heath Ave, L36 3YD, Liverpool, United Kingdom
3.7
Average
147 reviews
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Sorted my Granddaughters dog out with a…
Sorted my Granddaughters dog out with a dislocated shoulder at 10pm. Cost a fair bit but, at least they were there for us. Thank you
9 July 2023
Reply from Vets Now - Liverpool
Hi there, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Service but really expensive
2 July 2023
Reply from Vets Now - Liverpool
Hi there, we really appreciate you taking the time to leave us a review. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Great in a time of crisis!
Caring staff, took their time, really helpful in a horrific and stressful time.
30 June 2023
Reply from Vets Now - Liverpool
Hi Amanda, we really appreciate your kind words. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were happy with their service.
French bulldog
Bella dislocated her leg and was seen to right away and is now back fit as a fiddle thank you
30 June 2023
Reply from Vets Now - Liverpool
Hi Barry, thanks for taking the time to leave us a review. We really appreciate it. We’re glad we could help you and your pet. Have a lovely day.
Superb service.
Very impressed with Vets now, Liverpool. Dealt with quickly and pkeasantly on the phone, then on arrival short wait for the consultation. The vet was extremely thorough, with examination and blood tests. We were reassured that nothing serious was affecting our gorgeous boy Ollie.
Advice and reassuration was greatly appreciated. Thank you all for your attention.
Would definitely recommend Vets now, without any hesitation whatsoever. Superb.
27 June 2023
Reply from Vets Now - Liverpool
Hi Christine, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
They offered me help without fuss and…
They offered me help without fuss and the young lady who helped me was just superb and picked up on a potentially very serious problem that would probably have gone unnoticed.
This young vet was just superb and extremely understanding so I could not rate her highly enough.
30 June 2023
Reply from Vets Now - Liverpool
Hi Paul, thanks for taking the time to leave us a review. We really appreciate it. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service. We’re glad we could help you and your pet. Have a lovely day.
Reply from Vets Now - Liverpool
Hi Emma, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The staff was very helpful and…
The staff was very helpful and professional.Thank you very much.
23 June 2023
Reply from Vets Now - Liverpool
Hi Maila, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a nice day.
Life savers ❤️
Vets Now Liverpool were so efficient and supportive with my emergency admission of my cat, Ruby. My partner phoned to explain our urgent concerns on a Sunday evening and they told us to come straight there. Once we arrived they whizzed her straight in to give her oxygen, examined her immediately and brought me in to discuss her situation within 5 minutes. Which was very much appreciated given my state of upset and panic! They explained the situation very clearly and looked after her overnight. I called in the morning to check and was given a friendly update which put my mind at ease before coming to pick her up. For her discharge I was given a comprehensive description of her overnight stay, the treatments and their recommendations. The Vet was lovely and definitely had Ruby’s best interests at heart. I am so grateful for all their help.
17 June 2023
Reply from Vets Now - Liverpool
Hi Angharad, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Ruby.
I attended the centre at approx 23.00…
I attended the centre at approx 23.00 hours on 11.6.23 and was actually seen at about 2.30 the vet on duty was excellent but this poor girl seemed to be on her own.
My pet was admitted overnight i was asked to come back at 08.45 I was shocked to see the same vet on duty and she was still there when my dog was discharged to my own vet at 10.30 discharging other pets this is not what I expect for a fee paying service I think you should do better for customers and certainly your staff
13 June 2023
Reply from Vets Now - Liverpool
Hi Susan, thanks for taking the time to leave us a review. Your feedback is useful as it helps us understand what’s going well and identify areas for potential improvement. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
We had to wait a while as out of hours…
We had to wait a while as out of hours was busy, however once seen staff were efficient and helpful
13 June 2023
Reply from Vets Now - Liverpool
Hi Joanne, we appreciate you taking the time to provide feedback. We’re all animal lovers at Vets Now and can understand the frustration of having to wait a while for your pet to be seen by a veterinary professional. We’re glad we could help you and your pet. Have a lovely day.
Reply from Vets Now - Liverpool
Hi Colin, thanks so much for your positive feedback. We really appreciate it.
Really, really expensive
My dog shallowed some poisonous leaves and was vomiting. So the only local 24 hour vet that was available was vets now. Be warned the consultation fee was £250 pounds (spoke with the vet for 10 minutes works out at £25 per minute). To make him sick and then administer an anti sickness drug was a further £300. I was in and out within 2 hours. The dog was under their care for an hour. Now I get it’s out of hour’s, running costs etc. But the bill was £560. How can they justify the charge? I had no problems with the vet but have a massive problem with the company.
9 June 2023
Unprompted review
Reply from Vets Now - Liverpool
Hi David, thanks for taking the time to leave us a review. We appreciate your feedback about the cost of our service. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Great level of customer care
Great level of customer care, information and a professional service.
8 June 2023
Reply from Vets Now - Liverpool
Hi Kevin, thanks so much for your feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a nice day.
Could Do Better
The vet was good.
However, the premises were not clean, with blood on the floor of both reception and in the treatment room.
Furthermore you have failed to send the xrays to my preferred vet, which caused me stress when trying to deal with a sick pet.
29 May 2023
Reply from Vets Now - Liverpool
Hi Allan, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Reply from Vets Now - Liverpool
Hi Jenna, thanks for taking the time to leave us a review. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
We were seen quickly despite the…
We were seen quickly despite the emergencies that were coming in, the vet was really friendly and dealt with our pup so well, problem was sorted and we felt at ease, Thankyou!
28 May 2023
Reply from Vets Now - Liverpool
Hi Whitney, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Helpful and friendly staff
Helpful and friendly staff. Made me feel at ease leaving my dog with them for the night . Highly recommended.
19 May 2023
Reply from Vets Now - Liverpool
Hi Jackie, we really appreciate you taking the time to leave us a review. We’ll be sure to pass on your encouraging feedback to our team.
Very kind staff but expensive
Very kind staff
Prices horrific and our poor dog had to be put to sleep the next day and was completely zonked after the medication they gave him
So far to travel with a very sick dog
17 May 2023
Reply from Vets Now - Liverpool
Hi Helen, we’re sorry you’re not happy with the service you received at Vets Now. We understand how painful it is to lose a pet, and we hope you’re okay during this difficult time.
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
I was very concerned about my senior…
I was very concerned about my senior dog and the vet was very informative and checked him over and put my mind at rest. The receptionist was really friendly and my whole experience was excellent.
17 May 2023
Reply from Vets Now - Liverpool
Hi Ms Moore, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
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