Vets Now - Liverpool Reviews 

My dog was lethargic, not eating or drinking etc. Got an appointment which I was grateful for and he had blood tests. All clear. Price was excessive which I expected, £400+. No breakdown of cost until emailed later. £23 for 5 generic paracetamol which I couldn't give him due to him refusing food/water? I was giving him a 5ml water every 30 mins via syringe. Childrens calpol would be a better solution, but not sold by vets, so not suggested. Anti sickness jab,he promptly vomited when we left. They know people are upset when their pets are sick and this is taken into consideration to take advantage of cost.
This is not aimed at the staff but the company.

We attended Vets Now late on a Saturday night after our pug decided to eat a bit of mouldy pizza from an outside bin. The staff were absolutely amazing, there was a bit of a wait but nothing anyone could do about that. They advised us on what needed to be done/given and made sure our dog was much better before handing him back and sent us home with medication and clear instructions! They work extremely hard to ensure they provide the best care possible for our beloved pets, thank you so much!!

Very efficient and friendly staff, the vet was extremely attentive and helpful.

Excellent service, veterinary care and compassionate support given in a very timely manner.

Quick, efficient, thorough service. Showed genuine concern for the health of my dog. Treated him swiftly. Kept me informed of procedures. Claimed directly through insurance so part payment was easy.

The staff were helpful but the emergency call out of £265 is shocking how can you charge 265 for a consultation

I went to vets now because it was my nearest out of hours vets. When I got there the receptionist took 45 minutes to make me a file because she was stuck on a part of the registering process. Rather than asking someone for help, she muttered under her breath for the entire time cursing at the computer. Because of this, we didn’t get seen for the entire time until she had registered us (I got a text when we were registered so I know when). During the time we waited one of the auxiliary nurses whipped out a hoover and started hoovering around my cat who was in agony and stressed.
The vet then prescribed steroids and metacam, which when together they cause diarrhoea. She also didn’t dilate his pupil, which can cause the pupil to become stuck if not done immediately. When seen by his usual vet the next day, I was relayed this information and how dangerous it could have been for him.

To top it off, they refused to do a direct claim then charged me £25 before they would process my claim, which I had paid for upfront. It felt like they were holding it hostage until I paid them! No other vets I know do this.