Vet was lovely. Charges are absolutely crazy. We were there 5 minutes or less and charge was over £400. I was asked if I would be putting the charge through insurance and was told there would be an ex... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Referral was very efficient.We were at the out of hours surgery within 15 mins of the initial call.Waiting was minimal considering there were a number of pets ahead of us.the vet was very good at calm... See more
Company replied
The staff at Vets Now Milton Keynes were very helpful and friendly, the vet saw our cat Kiki straight away a pedigree Bengal cat 12 years old. She was very thorough with Kiki and instructed us what to... See more
Company replied
Contacted vets now in Milton Keynes when my dog ingested rat poison. Staff were extremely helpful and polite and acted rapidly to treat my pet. Vet we saw was absolutely amazing. Not only did she act... See more
Company replied
Company details
- #1 of 1 best companies in Emergency veterinarian service
- #14 of 17 best companies in Veterinarian
About Vets Now - Milton Keynes
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Fyfield Barrow, MK7 7AN, Milton Keynes, United Kingdom
- 01908 417312
4.0
Great
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not use this Vet
Do not use this Vet ! they only interested in money . No compassion . They forced me to do urgent complicated operation operation for my cat without giving me any other cheaper option including putting her to sleep to avoid huge bill. Way more that we agreed in the beginning.
14 August 2023
Unprompted review
Reply from Vets Now - Milton Keynes
Hi, we really appreciate you taking the time to leave us a review.
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Way too expensive
Way too expensive. £386 to take a temperature,heartbeat and a blood test. No exact diagnosis but then recommended a £52 bottle of activated charcoal in case of poisoning with £18 bottle of rehydration liquid. At a weekend yes but this is just taking advantage of customers unlucky enough to get a sick animal out of hours. Sooner AI gets involved and hacks into the earnings of ALL "professionals" the better! 48 hours later the dog is still recovering from (probably) chewing horse poop with Ivermectin dewormer in it. Spent over an hour there and 50 mins of that was waiting to be seen, waiting for bloods and then waiting for bill so I was gouged about £250 for 10 mins of actual consultation which resulted in "take the charcoal,it may help". Bloodsuckers.
4 August 2023
Reply from Vets Now - Milton Keynes
Hi there, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
If you’d like to discuss your bill with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address, postcode and highlighting your concerns.
Disgusting Service
Was sent to Walnut Tree at 7.30 on 1st August. This was on recommendation of Vets4Pets MK as dog needed to go on a drip overnight due to possibility of having digested Hydrangea. On arrival was told cannot admit our dog as no vet on duty and none would come out. Had to therefore take a poorly dog to Barton Le Clay ...Utterly disgusting service...no care of animal welfare.
1 August 2023
Unprompted review
Reply from Vets Now - Milton Keynes
Hi Graham, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
We were seen in good time and the vet…
We were seen in good time and the vet was informative and experienced.
25 July 2023
Reply from Vets Now - Milton Keynes
Hi Becky, we really appreciate you taking the time to leave us a review. Have a lovely day.
Reply from Vets Now - Milton Keynes
Hi Jacqueline, we really appreciate your kind words. It’s a pleasure to have helped you and your pet. Have a great day.
The vet was very thorough while being…
The vet was very thorough while being kind and empathetic. The issue was quickly identified and treated straight away.
20 July 2023
Reply from Vets Now - Milton Keynes
Hi Sandra, thanks for taking the time to leave us a review. We’re glad you were happy with the service provided by our team.
The staff were very friendly & helpful…
The staff were very friendly & helpful when I first phoned & when we went in with our dog. The vet was really lovely & we could tell he really cared. He also gave both options the more expensive one & the cheaper one which was great. They really did help. Thank you.
15 July 2023
Reply from Vets Now - Milton Keynes
Hi, thanks for your 5 star review. We appreciate your feedback. Have a lovely day.
Everyone at Vets Now were very…
Everyone at Vets Now were very efficient, kind and caring. When worried about the health of your pet, this is what you need.
15 July 2023
Reply from Vets Now - Milton Keynes
Hi, thanks for your 5 star review. We hope you have a lovely day.
Very responsive. Reassured us throughout
Our dog ate an onion bhajee late in a Friday evening. We took him to the clinic in walnut tree. They weee incredibly responsive and supportive.
16 July 2023
Reply from Vets Now - Milton Keynes
Hi, thanks for your 5 star review. We hope you have a great day.
The staff were prompt in dealing with…
The staff were prompt in dealing with my dogs problem. Gave good clear information and showed care and attention to Bailey. Thank you so much for your help.
11 July 2023
Reply from Vets Now - Milton Keynes
Hi, thank you for your five-star review. We really appreciate your kind words.
The vet was so friendly and helpful
8 July 2023
Reply from Vets Now - Milton Keynes
Hi Julie, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
The staff at Vets now we're excellent…
The staff at Vets now we're excellent and very professional. An great service all round.
6 July 2023
Reply from Vets Now - Milton Keynes
Hi Mr Taylor, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Reply from Vets Now - Milton Keynes
Hi Peter, thank you for your positive review, we appreciate it.
Fantastic friendly service ***** looked…
Fantastic friendly service ***** looked after Nalah so well and so cared for her love you all xx
18 June 2023
Reply from Vets Now - Milton Keynes
Hi Belinda, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Nalah. Have a great day.
The staff were very quick to see Moxi
The staff were very quick to see Moxi. The vet that attended to was brilliant. she told me exactly what she was doing, she said clearly what i should do monday morning. I liked her very much. she cared.
12 June 2023
Reply from Vets Now - Milton Keynes
Hi Julie, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Very helpful and informative staff
Very helpful and informative staff, their thoroughness gave us a great deal of comfort.
11 June 2023
Reply from Vets Now - Milton Keynes
Hi Michael, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Cannot contact Vets Now post the…
Cannot contact Vets Now post the appointment. None of the emails have worked and even the “contact page” doesn’t work. No telephone number available. Terrible admin.
11 June 2023
Reply from Vets Now - Milton Keynes
Hi there, I'm really sorry to hear about your experience with us. Should you wish to discuss any aspects of your visit further, please do not hesitate to reach out to us at enquiriesteam@vets-now.com. Please highlight your concerns to the team along with the Vets Now practice you attended, the date you visited and your first line of address, postcode and highlighting your concerns.
A 5 star consultation!
Laura was informative and professional whilst being a kind listener! She was able reassure us on our dogs next steps moving forward and provide us with advice regarding pain relief for him. We’re so glad that we contacted her vets video service!
9 June 2023
Unprompted review
Reply from Vets Now - Milton Keynes
Hi Rachel, thanks for taking the time to leave us a review. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We hope you have a great day.
Very quick to be seen
Very quick to be seen, called them and we arrived 20 minutes later, only waited around 15 minutes to be seen. Vet was very thorough, explained everything to us and gave my dog the pain relief he needed and some to bring home. Also gave us advice on how to help him along side the pain relief and what the next options will be going forward. Great service. Only issue is the price, £400 for two injections, 3 tablets and a 20 minute appointment!
4 June 2023
Reply from Vets Now - Milton Keynes
Hi Shayne, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
friendly and efficient service
Quickly saw my dog in an emergency and dealt with the issue well, friendly and efficient service. Was expensive but for out-of-hours care and for the speed it was worth it
5 June 2023
Reply from Vets Now - Milton Keynes
Hi Phoebe, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your dog. Have a lovely day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.