Opened an account and deposited money straight away. Before I could do anything, I was kicked out and now can no longer access the account. Message is showing as ‘acccount deactivated’. I have f... See more
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Great service frome Luke, awesome attitude and an all round positive experience. Highly recommend and support chat is epic. Thanks guys, look forward to dealing with you in The future!!!
Company replied
I was helped with my problem by Mohammed. Fast and easy. I won some free spins but after activation the game keeps giving me error. I contacted support and those free spins get replaced to another g... See more
Company replied
Great customer service from Mohamed Had a really good experience with support tonight. Mohamed was friendly, quick to respond and got everything sorted for me without any hassle. He added the free s... See more
Company replied
Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
You should know
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Went back after a hiatus
Went back after a hiatus, and wish I never bothered.
Tried to withdraw for 2 bloody hours, all round the houses, cards being rejected for photos repeatedly, emails back and forth, AI bot trying everything to not let me chat to a real person,then saying the cards are in the wrong sections. In the end I gave up lost the balance and closed it. A pointless, waste of time really.
14 September 2026
Unprompted review
Reply from Videoslots
Hi,
We would, like to clarify the importance of the verification checks involved. As a licensed and regulated operator, we have regulatory and compliance obligations to verify customer information and ensure that the details held on an account remain accurate and up to date. These checks are an important part of protecting players, preventing fraud and misuse, supporting responsible gambling controls and meeting our wider regulatory obligations.
Verification can sometimes require additional documentation or clarification where the information provided does not allow the necessary checks to be completed. This is not intended to prevent a customer from withdrawing their funds, but is a necessary part of operating a regulated gambling service.
Our verification and support teams are available 24/7 via live chat or email to assist customers through the process and clarify what is required.
We are currently unable to review exactly what happened in your case because we don’t have enough information to identify your account. We have therefore contacted you to request some additional details. Once we receive these, we can look into the verification and withdrawal issues you experienced and provide a more specific response.
We would also encourage you to contact our Customer Support team if you need assistance with the verification process. They can securely access your account, review the documents already provided and clarify what, if anything, remains outstanding.
Kind regards
Team Videoslots.
Clear and quick advice given.
Super customer service tbf. Clear information given and the issue was resolved after the log was first raised within about 10mins. So thankyou.
12 September 2026
Reply from Videoslots
Hi there,
Thank you for your wonderful feedback!
We’re delighted to hear that you had a great experience with our customer service team.
Your kind words are truly appreciated.
If you ever need any assistance in the future, we’ll be happy to help.
Kind regards,
Team Videoslots
Had a little problem regarding a bonus…
Had a little problem regarding a bonus and Oscar from customer support solved it very quickly.
Fast withdrawals and very trustworthy.
10 September 2026
Reply from Videoslots
Hi Jussi,
Thank you for your fantastic feedback! We’re delighted to hear that Oscar was able to resolve your bonus issue so quickly, and that you’ve also had a positive experience with our withdrawals.
We’ll be sure to pass your kind words on to Oscar. We really appreciate your trust and support!
Kind regards,
Team Videoslots
bes online casino
3 September 2026
Unprompted review
Reply from Videoslots
Hi there,
Thank you for the great feedback! We’re delighted to hear you consider us one of the best online casinos. We really appreciate you taking the time to share your experience.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi there,
Thank you for your positive feedback! We’re glad to hear you had a great experience. We really appreciate you taking the time to leave a review.
Kind regards,
Team Videoslots
Oscar had excellent customer support…
Oscar had excellent customer support skills He had provided me with a quick and prompt outcome when my game had an error within minutes the minor hiccup was fixed he was also polite and specific and easy to connect with his great work left me with an excellent result and customer support experience
Well done Oscar
8 September 2026
Unprompted review
Reply from Videoslots
Hi Siri,
Thank you for such fantastic feedback! We’re delighted to hear that Oscar was able to resolve the game issue so quickly and that you found him polite, professional and easy to communicate with.
We’ll be sure to pass your kind words on to Oscar. We’re glad you had such a positive customer support experience!
Kind regards,
Team Videoslots
Erik is the BEST guy💪🏼
7 September 2026
Unprompted review
Reply from Videoslots
Hi,
We love hearing this! It sounds like Erik really made an impression. We will make sure he sees your feedback.
If you ever need us again, our Customer Support team is available 24/7 via live chat or email.
Kind regards,
Team Videoslots.
Reply from Videoslots
Hi there,
Thank you for your feedback. We're delighted to hear that Oscar was able to assist you promptly and efficiently. We'll be sure to share your kind words with him, as recognition like yours is always greatly appreciated.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Videoslots.
Very dificult and to complicaited to make withdrawal. Bank card was registered in the account long time ago, all identification documents was aprooved years ago, and still prob. to make withdraw
Very easy to make a deposit, but very dificult to withdraw winning money to the same card wich had been used for depositing funds
4 September 2026
Reply from Videoslots
Hi Vladimir,
We understand your concerns regarding the withdrawal process, particularly as you had previously used the card to make deposits and had already completed your identification checks.
We have reviewed your account and can confirm that the older payment methods that were no longer required have now been deactivated. We can also see that your most recent withdrawal has been successfully approved.
If you have any further questions regarding your withdrawal or require any additional assistance, please contact our Customer Support team directly and we’ll be happy to help.
Kind regards,
Team Videoslots
This site ask for proof of address I…
This site ask for proof of address I gave two bank statements with my address still rejected even though they stated as acceptable documents, These days hardly any one get any paper bills
Also The verify bank account
Again provided e-bank screenshots as one of there accepted documents but rejected constantly
Very disappointed after loosing nearly a 1000
They turn around do this
May be a good site but particular verification department trying to destroy the company
3 September 2026
Unprompted review
Reply from Videoslots
Hi there,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding the verification process.
As a licensed and regulated operator, verification checks are an important part of our regulatory obligations. We understand that the verification process can be tedious and we are happy to assist you with this. However, due to limited information provided, we are unable to locate your account. We have requested further information, and once provided, we're happy to help you further with this.
If you have any further issues or questions, please don't hesitate to reach out to us. We're more than happy to help.
Kind Regards,
Team Videoslots
Excellent Customer Service
Had a problem with one of the games not loading and got through to Luke on the chat line and within a minute he had sorted everything out for me. Well pleased. Thank you Luke
3 September 2026
Reply from Videoslots
Hi Valerie,
Thanks for taking the time to share your feedback! We’re really pleased to hear that Luke was able to quickly resolve the issue you were having with the game and get everything working again.
We’ll be sure to pass your kind words on to Luke. It’s great to hear you received such quick and helpful support.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Pierre,
Thanks for taking the time to leave your feedback! We’re really pleased to hear that you had a positive experience with our support and that your query was handled quickly and efficiently.
We’ll continue doing our best to provide a fast and helpful service whenever you need us.
Kind regards,
Team Videoslots
Disaster here
Disaster here, for me the worst experience I have encountered online.
Last month I played, around 20 deposits, nearly 1k , playing on 1 pound stake,never got a bonus and RTP innexistent with dead spins. How can you enjoy? And then if you complain,they come back with the generic message.. our games are bla bla bla bla.
Videoslots - 0 stars from me
2 September 2026
Unprompted review
Reply from Videoslots
Hi there,
We understand that you were disappointed with your recent experience, particularly after making a number of deposits and not achieving the results you were expecting while playing.
Please note that the games available on our platform are provided by third-party game providers. Videoslots provides the platform on which these games are made available, while the games themselves, including their individual mechanics, RTP and outcomes, are determined by the respective game providers.
Game outcomes are random, and individual results or bonus features cannot be guaranteed. We understand that this may not have been the experience you were hoping for, but the results of individual spins are not something that can be influenced by our Customer Support team or the platform.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Michael,
Thanks for taking the time to share your feedback. It’s great to hear that you’ve had a positive experience overall and that any issues you’ve encountered have been sorted promptly.
We really appreciate the kind words and are pleased that our support has been able to assist you whenever needed. We’ll continue doing our best to provide a quick and helpful service.
Kind regards,
Team Videoslots
Genuinely the best site i have ever…
Genuinely the best site i have ever used said it time and time again the rtp feels far more legit than any other uk site ive ever played as well as that they have a massive game collection
29 August 2026
Unprompted review
Reply from Videoslots
Hi Jamie,
We are delighted to hear that you have had such a positive experience with us and that you have been impressed by our wide selection of games.
Regarding RTP, it's a long-term statistical measure calculated over a large number of game rounds, so individual sessions can vary and aren't guaranteed to reflect the stated RTP.
It's fantastic to know that the overall experience and variety of games have stood out to you. We really appreciate you taking the time to share your feedback!
Kind regards,
Team Videoslots.
Great customer service from Joseph who…
Great customer service from Joseph who has helped me with a issue i was struggling with
27 August 2026
Reply from Videoslots
Hey there Lavell,
Thank you so much for giving us feedback on Joseph's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Joseph
Talked with david today on live chat he…
Talked with david today on live chat he was very helpful and friendly
27 August 2026
Reply from Videoslots
Hi there,
Thank you for your feedback. We're delighted to hear that David was able to assist you promptly and efficiently. We'll be sure to share your kind words with him, as recognition like yours is always greatly appreciated.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Videoslots.
crap
no pay site.after 10 years.of.playing.here im now leaving
this is a no win no pay site they take all my money every day 100 euros a day and no bonuses no free spins nada
the,gambling,commision should take a good long look at this absoutley.rip off consino .making the ceo.very rich with peoples hard earned money th1s is the trouble with off shore consinos they can literally screw everyone this is the most fake site out there.i hope people read this and decide this shithole consino is exactly that a shit hole consino .when you conplain they say the same bs everytime were regulated by this one or that one but for sure no regulation at all
26 August 2026
Unprompted review
Reply from Videoslots
Hi Gary,
We strongly disagree with the suggestion that our site is “unregulated” or that we operate as an offshore casino without oversight.
We are licensed and regulated by the UK Gambling Commission (UKGC) and operate under the requirements and standards set by our regulator. Player funds, game integrity, responsible gambling, and the operation of our services are subject to regulatory requirements.
We acknowledge that gambling losses can be frustrating, but claims that our games are “fake” or that we simply “take all your money” do not reflect how our services operate. Casino games are based on chance, and neither wins nor bonuses can be guaranteed.
As we're unable to locate your account based on the information, we have privately requested additional information via Trustpilot.
Best regards,
Team Videoslots
pee poor closed account for break notw…
pee poor closed account for break notw they cant find out why i am blocked fofr 6 months no rerurn emails etc avoid tyhis trash
25 August 2026
Unprompted review
Reply from Videoslots
Hi David,
We’re unable to discuss account-specific matters publicly. However, we can confirm that your concerns have been escalated for review and that communication has been provided regarding your case.
If you require further clarification or wish to discuss the specifics of your account and the ongoing escalations, please contact our Customer Support team directly, who will be happy to assist you further.
Kind regards,
Team Videoslots
Fast and good help.
24 August 2026
Unprompted review
Reply from Videoslots
Hey Ryan.
Happy to hear that our support team were able to provide you with great support to resolve your issue. We will make sure to share the feedback with the rest of the team!
Should you have further feedback or any other questions, please feel free to let us know!
Best regards,
Team Videoslots
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