Opened an account and deposited money straight away. Before I could do anything, I was kicked out and now can no longer access the account. Message is showing as ‘acccount deactivated’. I have f... See more
Company replied
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See what reviewers are saying
Great service frome Luke, awesome attitude and an all round positive experience. Highly recommend and support chat is epic. Thanks guys, look forward to dealing with you in The future!!!
Company replied
I was helped with my problem by Mohammed. Fast and easy. I won some free spins but after activation the game keeps giving me error. I contacted support and those free spins get replaced to another g... See more
Company replied
Great customer service from Mohamed Had a really good experience with support tonight. Mohamed was friendly, quick to respond and got everything sorted for me without any hassle. He added the free s... See more
Company replied
Company details
About Videoslots
Written by the company
The World's largest online casino with over 11,000 games.
Contact info
You should know
4.0
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Mohamed was very quick to sort put the…
Mohamed was very quick to sort put the problem. Thankyou Mohsmed
24 August 2026
Reply from Videoslots
Hi Sue,
Thank you for your fantastic feedback!
We're delighted to hear that you received such fast and excellent service. We really appreciate you taking the time to share your experience.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Antony,
It is great to hear that Oscar was able to provide you with helpful and effective assistance.
It's always encouraging for our team to hear when a customer has had a positive experience.
Should you need any further assistance, our Customer Support team is available 24/7 via live chat or email.
Kind regards,
Team Videoslots.
Easy to deal with Joshua sorted out my…
Easy to deal with Joshua sorted out my issue straight away
21 August 2026
Reply from Videoslots
Hi Wadejm,
Thank you for your kind words!
We’re delighted to hear that you had a great experience with our customer service team. Your kind words are truly appreciated.
If you ever need any assistance in the future, we’ll be happy to help.
Kind regards,
Team Videoslots
One of the better casinos out there in…
One of the better casinos out there in my opinion.
So many different games to choose from and I especially like the layout of this site.
Withdrawals are usually instant and verification process was easy enough to do.
It feels more welcoming on here too and more trustworthy than some of the others out there. I feel good vibes when I play here and knowing you can ask for help via live chat 24/7 is very reassuring indeed.
I would highly recommend this casino..
18 August 2026
Unprompted review
Reply from Videoslots
Hi Molly,
Thank you so much for taking the time to leave such a detailed review! We're delighted to hear that you're enjoying the games and the layout of the site.
It's great to hear that you've had an overall positive experience with your transactions and our customer support team. We'll be sure to pass on your kind words with the team.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Videoslots.
Very good help on chat
Very good help on chat, fast and they fight until the problem is solved, I highly recommend finding Mr. David and possibly Ms. Adrianne
19 August 2026
Reply from Videoslots
Hi Szymon,
Thank you so much for your fantastic feedback! We’re delighted to hear that you received fast and helpful support through our chat and that David and Adriana went the extra mile to make sure your issue was fully resolved.
We always aim to provide a service where our customers feel listened to and supported, so it’s wonderful to hear that they both made such a positive impression. We’ll be sure to pass your kind words on to them!
If you ever need any further assistance, our team will be more than happy to help.
Kind regards,
Team Videoslots
Oscar made my experience a lot better…
Oscar made my experience a lot better today, after lodging in an amount my account asked me to verify and it wouldn’t let me upload any files
Oscar was very quick at helping me and had patience waiting for me to get files
Thank you very much
Great job Oscar !
18 August 2026
Unprompted review
Reply from Videoslots
Hi Marks,
Thank you for your fantastic feedback!
We're delighted to hear that Oscar was able to assist you quickly and patiently with the verification process, especially while you were having trouble uploading your documents. It's great to know that he made your experience much better.
We'll be sure to pass your kind words on to Oscar.
Kind regards,
Team Videoslots
What a nice guy Oscar is
What a nice guy Oscar is, very helpful and friendly and understanding. Cheers for your help tonight Oscar!!
Xxx Ange
17 August 2026
Unprompted review
Reply from Videoslots
Hey there Ange,
Thank you so much for giving us feedback on Oscar's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
Corrupt
Let me open an account even though I'm registered with gamstop. After I put in a complaint regarding my losses the SCUM refused to pay me. But others including skybet, tombola, admiral casino and william hill all refunded me. I've now put in a claim to the small claim's court regarding this corrupt site.
17 August 2026
Unprompted review
Reply from Videoslots
Hi Khan,
We take matters relating to self-exclusion very seriously, and your complaint was fully reviewed by our team.
Following a full investigation, your complaint was not upheld and the outcome was communicated to you accordingly. While we appreciate this may not have been the response you were hoping for, we must assess each case based on the circumstances and information available to us.
We’re unable to discuss further account-specific details publicly, but should you require any further clarification regarding the outcome of your complaint, our team remains available to assist you through the appropriate support channels.
Kind regards,
Team Videoslots
Reply from Videoslots
Hi there,
We understand it can be frustrating when you don’t get the results you’re hoping for. However, our games are not rigged and are provided by licensed game providers, with outcomes subject to applicable regulatory requirements and testing.
Game results are random, meaning individual sessions can vary significantly and there can be periods where results are particularly unfavourable. Not having a win during a session does not indicate that the games are not operating as intended.
If you have a specific concern regarding a particular game or round, please contact our Customer Support team so we can look into it further.
Kind regards,
Team Videoslots
Great live chat support 24/7
On Videoslots you can always (24/7) reach the live chat support. The supporters are always very kind, helpful and VERY fast acting, compared to other online casinos.
If you have any issues with e.g. free spins earned or similar.... On Videoslots it's fixed within minutes - other online casinos need 2 - 3 business days to fix such an issue (if they do get back to you at all) :)
I've used Videoslots live chat support quite a few times over the years, and I'm always pleased after :) .. I do remember Oscar who helped me out a couple of times lately - he's definitely one of the ALL STARS :)
15 August 2026
Unprompted review
Reply from Videoslots
Hey there Danni,
Thank you so much for giving us feedback on Oscar's service, we will make sure to pass the message along to both him and the rest of the team!
We really appreciate your continued support over the years and our support team looks forward to being here for you whenever you need us.
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
I love how they say all games are…
I love how they say all games are random, the only reason they are getting three stars is because you can win.
So got a big win on one game which was good, the next game I played was a game where it was funny as anything and I was way down, and then the third game I played was even funnier, as I got a decent win, then for the next 40 spins until I had given my money back no win they I final won.
If you want to have a decent chance play one of the sister sites.
16 August 2026
Unprompted review
Reply from Videoslots
Hi Liam,
Thank you for sharing your feedback.
We understand that experiencing different results across several gaming sessions can be frustrating. Game outcomes are random, so wins and losses can vary significantly from one game or session to another. A previous win does not influence the results of subsequent spins, and there is no set pattern or guaranteed return.
We're pleased to hear that you were able to enjoy some wins, and we appreciate you taking the time to share your experience.
Kind regards,
Team Videoslots
Erik he help me a lot 😉
15 August 2026
Reply from Videoslots
Hi there,
Thank you for your kind feedback!
We're delighted to hear that Erik was able to help you and provide the support you needed. We'll be sure to pass your kind words on to him.
Kind regards,
Team Videoslots
Oscar was amazing to deal with
Oscar was amazing to deal with. Very relatable, down to earth, quick to respond and professional all at the same time. Awesome customer service.
15 August 2026
Unprompted review
Reply from Videoslots
Hi Nick,
Thank you for your fantastic feedback!
We're delighted to hear that Oscar provided such a friendly, professional, and helpful service. It's great to know that he was able to understand your situation and assist you so efficiently.
We'll be sure to pass your kind words on to Oscar.
Kind regards,
Team Videoslots
Resolved my issue quickly
Resolved my issue quickly.I camt remember it was name begginning with A .Andrea or or something like that
13 August 2026
Reply from Videoslots
Hi Adrian,
We're glad to hear that your issue was resolved quickly and that you had a positive experience with our team.
If you remember the name of the team member who assisted you, we'd really appreciate it if you could let us know. We'd be happy to pass your feedback on to them and make sure their efforts receive the recognition they deserve.
If you need any further assistance, our Customer Support team is available 24/7 via live chat or email and will be happy to help.
Kind regards,
Team Videoslots.
Reply from Videoslots
Hey there Carl,
Thank you so much for giving us feedback on Andrea's service, we will make sure to pass the message along to both her and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Videoslots
5 star plus its genuinley my go to…
5 star plus its genuinley my go to provider it has thousands of different variant games to choose from. Each slot has its own chart on rtp, how many spins in total , good days bad days , your overall RTP .. instant withdrawels everything is there to see and easy to nagivate.. long as your fully verified you shoudnt have any problems. 100% reccomend to everybody
12 August 2026
Unprompted review
Reply from Videoslots
Hi Tom,
Thank you so much for your fantastic review! We’re delighted to hear that Videoslots is your go-to provider and that you enjoy the wide selection of games and the transparency of the information available to you. It’s also great to hear that you find the site easy to navigate and appreciate the convenient withdrawal options.
Our 24/7 support team is always available via live-chat or email, should you require any assistance.
Best regards,
Team Videoslots
Reply from Videoslots
Hi Luke,
Thank you for taking the time to leave us your feedback! We’re really pleased to hear that you found our service quick, easy, and helpful. We always aim to provide a smooth and efficient experience for our customers, so it’s great to know we could assist you.
If you ever need any further help, please don’t hesitate to reach out to our Customer Service Team, who will be happy to assist you.
Kind regards,
Team Videoslots
made 2 deposits up and down for a while…
made 2 deposits up and down for a while finally ended ahead £40 so cant complain, kyc was asked for and uploaded it straight away, 40 minutes later all approved and cash in my bank account so 5 stars for videoslots
10 August 2026
Unprompted review
Reply from Videoslots
Hi there,
Thank you for taking the time to share your experience with us!
It’s great to hear that your KYC verification was handled quickly and efficiently, with everything approved and your withdrawal reaching your bank shortly afterwards. We always aim to make the verification and withdrawal process as smooth as possible, so it’s fantastic to know this was your experience.
Thank you for the 5-star review and for choosing Videoslots! We really appreciate your feedback and hope to see you again soon. ⭐
Kind regards,
Team Videoslots
Reply from Videoslots
Hi Isabel,
We’re really pleased to hear that Erik was able to help you and provide such good support! It’s great to know that he was able to assist you and make your experience a positive one.
We’ll be sure to pass your kind feedback on to Erik and we’re sure he’ll be happy to hear it!
Thanks for sharing your experience with us!
Kind regards,
Team Videoslots
Video slots is the only casino I use as…
Video slots is the only casino I use as it's fair,has 100s of games, live chat,has rewards for playing and has instant withdrawals.
The support on live chat are very helpful especially Nick who today has gone above and beyond to help fix my issues with updating my address. He was very fast, caring , polite and made sure to get the issue sorted asap. Thank you so much Nick!:)
9 August 2026
Unprompted review
Reply from Videoslots
Hi there Rach,
Thank you so much for your wonderful review! We’re delighted to hear that our website is your casino of choice, and that you enjoy our wide range of games, rewards, customer support and fast transaction times.
We’ll be sure to pass your kind words on to Nick. It’s fantastic to know that he was able to resolve your address update issue quickly and provide such helpful, caring, and polite support.
Our support team is always available, should you require any assistance.
Best regards,
Team Videoslots
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