Vision Motors Reviews 

682
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently state receiving faulty vehicles containing mechanical defects, engine problems, and hidden damage that affect vehicle performance. Many people also experience immense difficulties when attempting to secure financial refunds or resolve frustrating communication breakdowns with unresponsive management. Some reviewers were happy with the staff, noting that individual team members could be genuinely polite, helpful, and welcoming during initial showroom visits. These specific buyers truly appreciated when early showroom interactions felt remarkably smooth, stress-free, and straightforward without dealing with aggressive sales pressure.

What people talk about most

Service

Consumers find service to be negative, reporting deeply disappointing and frustrating after-sales... See more

Product

Clients share negative opinions on product, frequently reporting severe mechanical failures and undisclosed... See more

Staff

People report ambiguous experiences with staff, reflecting high disagreement among reviewers. On one hand,... See more

Refund

Reviewers highlight negative aspects of refund processes, expressing deep frustration with denied requests... See more

Quality

Reviewers consistently mention negative feedback about quality, reporting that vehicles are delivered with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Visited the garage and placed a deposit on a car which was due in. I was worried by the reviews that I wouldn't get my deposit back. A week later the car came in and I went to see it but unfortunately... See more

Rated 1 out of 5 stars

DONT DO IT, JUST DONT !!! Absolute joke these guys, never in my life have I come across such crooks, Highway men wore masks, these should wear Bally’s. Engage in business with this company at your p... See more

Rated 1 out of 5 stars

If the rating system went lower than 1, I would do that. The most unprofessional company i've ever been associated with. Sold a car that they must have known to be faulty (as there were coun... See more

Rated 1 out of 5 stars

I bought from a garage for peace of mind. In hindsight I should have bought from the auction and saved myself a lot of time and money. Warranty hasn’t been the safety net I thought it would be and wi... See more


Company details


Contact info

2.9

Average

TrustScore 3 out of 5

682 reviews

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No recent history of asking for reviews

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2.9

All reviews

(682)

54 reviews in the last 12 months

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Rated 1 out of 5 stars

***AVOID***

**AVOID** Honestly this garage is more hassle than it’s worth. Sold me a car with a fresh MOT with no advisories. when I had it checked over none of the previous advisories had been fixed. The battery died within three weeks of having it and when getting it replaced was told it was the complete wrong battery for the car. It was missing the lock cover when I bought it and they said they had one ordered and would mail it to me when it arrive a month later and I still don’t have it. They are a nightmare to get a hold of for anything and have no respect for their customers.

12 April 2025
Unprompted review
Rated 1 out of 5 stars

DODGY CAR

Bought a car on finance off this firm. Had small problems when I first drove it parking sensor and was told will sort it waiting on the part. Then couple of days later warning light comes on. So I took the car back to be looked and two weeks later it was returned. Parking sensor fixed no warning light, was told it was a coolant problem and all fixed. A couple of week later the car lost power and was very sluggish. I took it to a friend who is a mechanic and he told me to get rid of the car it looks like a bad engine with new bad parts put on it. Then I had aa do a report on it which come back with a coolant problem. Next the finance company wasn't happy to which the sent me an ivis inspection out with out going into it all I will just say what the summary said. In our opinion, the vehicle generally, is in a poor running condition.
The coolant level is depleted, and there is evidence of active coolant leakage from
around a coolant housing, return hose and water pump, which appear to be of a
longstanding nature, with clear evidence of previous resealing.
There is also evidence of previous repairs having been attempted to the cooling
system. So my advice is don't buy from these as the car i was sold was definitely dodgy and there was no signs of a warning light or any codes to show this fault had already occurred, So again in my opinion and other professionals I have spoken to the warning light codes had been deleted. However I did get my money back thanks to the finance company and broker firm. But it did take over 3 months for me to do this

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Put a deposit on a car with a guarantee…

Put a deposit on a car with a guarantee of it being paid back even if I didn't see it. Was very wary of the reviews then when looking at the car it's advertised has 40.000 miles but on the clock it says 42.450 so that put me off. I phoned 2 days before I was to view the car to say I wouldn't be coming very rude person and has you can guess I didn't get my deposit back

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service, these con men think it’s acceptable to phone you shouting and swearing because you didn’t collect the car we had paid a deposit for on time. They passed us from pillar to post not having a clue what each other had told us so clearly no communication just desperate to take peoples money. They have re advertised the car we have paid a deposit on for sale showing no deposit taken. If they don’t call us to refund the deposit we will most certainly get our lawyer involved as I see from a lot of reviews and a Facebook page solely for complaints on this company that this is the norm for these cowboys. Avoid at all costs and pay a bit extra and go to a real car dealership with professional staff and not morons who think it’s acceptable to shout and swear at you. They will be hearing from our lawyer.

30 April 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT! Buy anything from this so called business

Do not buy a car from this so called business. For some reason they believe they can sell off faulty cars and when returned within 30 days argue that you are not entitled to a refund. You absolutely are! They will inform you that they will repair a car that already had pre-existing issues. You will be spoken to unprofessionally by morons who think they can say whatever they like. It is an appalling business. SWERVE IT!!!

Please do not waste your time or money!

10 March 2025
Unprompted review
Rated 1 out of 5 stars

utter disgrace

utter disgrace. the way they speak to 18year old girls. nothing but bullys and con men. stay clear from these horrible thieving gets

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Last November I was sold an absolute…

Last November I was sold an absolute death trap of a car from these cowboys!!!
The car had multiple dangerous issues
I highly suggest avoid at all cost!!!!!
NEVER BUY A CAR ALREADY STARTED!!!!

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Fast and reliable transaction.

Placed a deposit, and within a few days, my car was ready for pickup. Jake and Roy handled everything efficiently, from paperwork to the handover. If you are looking for a dealership that values your time, Vision motors is the place to go.

27 February 2025
Rated 5 out of 5 stars

Great deals and superb aftercare.

I was able to obtain an amazing deal on a Volvo V40 in comparison to other car dealers. The best part? They called me after the sale to make sure everything was going smoothly. It is rare to find a car dealer that cares about it's customers even after a sale has been made.

19 February 2025
Rated 5 out of 5 stars

Perfect family car.

I needed a safe and reliable car for my family and Vision motors delivered. The car was in great condition, and the warranty options gave me peace of mind. My wife loves it.

20 February 2025
Rated 1 out of 5 stars

Appalling cars and service,fake mots…

Appalling cars and service,fake mots and service by them be prepared for a unpleasant experience when buying a car,sell broke cars with full mots with no advisories but my car on a test drive the driveshaft was faulty and the brakes were faulty to,after fixing they fixed the faults after about a month of countless phone calls with never a return call,lies when the cars meant to be ready for collection how this business expects customers to be repeat customers no chance u have been warned,forgot to mention on pick up of the car I paid for the road tax and they done it online however a few months later received a letter from the DVLA about a dishonest payment turns out they went the post office and paid with a cheque which bounced I had the hassle of ringing them again for them to send the money so I could tax my car joke

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Great deal.

I got a fantastic deal on a low mileage vehicle. It looks and drives like new but at a fraction of the price. Vision motors knows how to find quality cars.

18 February 2025
Rated 5 out of 5 stars

Great experience.

I had been turned down for car finance at other dealerships, but Vision motors worked with me and found a great financing solution. They didn't treat me differently just because of my credit history, which I really appreciated. Thank you guys for making car ownership possible

14 February 2025
Rated 5 out of 5 stars

Fantastic service.

I surprised my mom with a car from Vision Motors for her birthday and she is absolutely thrilled! Jake assisted me in getting a low mileage, comfortable, reliable car in excellent condition. The whole process was easy and the car was delivered to her doorstep.

13 February 2025
Rated 5 out of 5 stars

Highly recommend!

Buying a car from Vision Motors was one of the easiest and smoothest experiences I've had. They have a huge selection of used cars, and Jake made sure I got the right one for my needs.

15 February 2025

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