Vision Motors Reviews 

682
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently state receiving faulty vehicles containing mechanical defects, engine problems, and hidden damage that affect vehicle performance. Many people also experience immense difficulties when attempting to secure financial refunds or resolve frustrating communication breakdowns with unresponsive management. Some reviewers were happy with the staff, noting that individual team members could be genuinely polite, helpful, and welcoming during initial showroom visits. These specific buyers truly appreciated when early showroom interactions felt remarkably smooth, stress-free, and straightforward without dealing with aggressive sales pressure.

What people talk about most

Service

Consumers find service to be negative, reporting deeply disappointing and frustrating after-sales... See more

Product

Clients share negative opinions on product, frequently reporting severe mechanical failures and undisclosed... See more

Staff

People report ambiguous experiences with staff, reflecting high disagreement among reviewers. On one hand,... See more

Refund

Reviewers highlight negative aspects of refund processes, expressing deep frustration with denied requests... See more

Quality

Reviewers consistently mention negative feedback about quality, reporting that vehicles are delivered with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Visited the garage and placed a deposit on a car which was due in. I was worried by the reviews that I wouldn't get my deposit back. A week later the car came in and I went to see it but unfortunately... See more

Rated 1 out of 5 stars

DONT DO IT, JUST DONT !!! Absolute joke these guys, never in my life have I come across such crooks, Highway men wore masks, these should wear Bally’s. Engage in business with this company at your p... See more

Rated 1 out of 5 stars

If the rating system went lower than 1, I would do that. The most unprofessional company i've ever been associated with. Sold a car that they must have known to be faulty (as there were coun... See more

Rated 1 out of 5 stars

I bought from a garage for peace of mind. In hindsight I should have bought from the auction and saved myself a lot of time and money. Warranty hasn’t been the safety net I thought it would be and wi... See more


Company details


Contact info

2.9

Average

TrustScore 3 out of 5

682 reviews

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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.9

All reviews

(682)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a Jaguar XF

I purchased a Jaguar XF, and It's been fantastic so far. The staff went out of their way to ensure I was comfortable with every part of the process. The car is in great shape, and I love how it drives.

14 January 2025
Rated 5 out of 5 stars

Buying a car has never been this easy.

I recently got a Volvo V40, and the team was absolutely fantastic. They walked me through all the details without overwhelming me. The car itself is everything I could have hoped for, clean efficient and a joy to drive.

10 January 2025
Rated 5 out of 5 stars

Highly recommend.

Roy went above and beyond to get me a great deal on a Land Rover Freelander and a trade in value that I was happy with. He was straightforward, personable and professional. I will definitely be a customer again in the future. Thank you!

11 January 2025
Rated 5 out of 5 stars

The entire experience was top notch and…

The entire experience was top notch and smooth, from being greeted at the door to final steps. My salesman was great. He didn't even pressure me, was upfront and explained everything to me. The car was in fantastic condition, with all the paperwork and checks completed before I arrived. Driving away was seamless and I couldn't be happier with my purchase.

9 January 2025
Rated 5 out of 5 stars

Great experience.

Phil was so kind! He took his time with us, and was clear on all terms. We love our beautiful car and this was the best car buying experience we have ever had.

2 January 2025
Rated 4 out of 5 stars

Roy was very attentive in helping me…

Roy was very attentive in helping me find a reliable car. He had answers to all my questions and took his time to show me the features and how they worked on the car I chose, he also took me on an informative test drive, and made sure I was comfortable with my decision. I would 100% recommend Vision Motors.

9 January 2025
Rated 5 out of 5 stars

I had an excellent experience …

I had an excellent experience purchasing my Mercedes Benz at Haydock, thanks to Jack! From start to finish, Jack was incredibly friendly, knowledgeable and went above and beyond to make the process as smooth and transparent as possible. The car was clean and the services provided were very professional and efficient. I would at this point recommend Vision Motors to anyone seeking to purchase a quality vehicle with excellent service. Thanks

9 January 2025
Rated 5 out of 5 stars

Amazing.

Excellent experience, great sales team! Thank you, Jake and all the staff, for your help and time. I'm really enjoying driving the car I got from you guys. It's in fantastic condition and perfect for my daily needs.

7 January 2025
Rated 5 out of 5 stars

I came across Vision Motors on the…

I came across Vision Motors on the Internet, and since they had the Kia sportage I was interested in, I travelled all the way from Liverpool and I wasn't disappointed. Jack made me feel like I was in the best hands possible. He took the took the time to truly listen to what I was looking for and went above and beyond to help all the way through. The car was in pristine condition and came with a valid MOT, which gave me complete peace of mind. By the time I finalised the deal, I knew I was making the right choice. Thank you, Jack, for the easy and wonderful experience.

3 January 2025
Rated 5 out of 5 stars

Would absolutely recommend.

The team at Vision Motors were all great. I absolutely love my 2014 Audi Q3, I was able to arrange my financing and get insurance in way less time than I thought. The car was exactly as described, with low mileage and in excellent shape

8 January 2025
Rated 4 out of 5 stars

As a first time buyer

As a first time buyer, going into a car dealership can be a very hectic process. I was lucky enough to have Roy guide me through everything and make sure I left with a wonderful car within my price range.
The only reason I am giving 4 stars instead of 5 is due to the extended wait time during the final paperwork process. Otherwise, the car I purchased exceeds my expectations, and the entire experience was smolth and enjoyable. If I need to purchase a car in the future, I will strongly consider coming back.

8 January 2025
Rated 5 out of 5 stars

Trustworthy assistance.

Buying my first car could have been overwhelming, but Roy's expertise made it seamless. His honest advice and efficient service were top notch. Thanks for the great deal.

4 January 2025
Rated 5 out of 5 stars

Exceptional customer service.

This is the second car I have bought at Vision Motors and it is always easy and stress free. I was able to locate the car I wanted online, confirm it's availability on the phone and make an appointment to pick up my car that evening. It all took just a few hours. The selection is great and working with Jake was an outstanding experience. He guided me through a smooth and efficient car buying process, making everything straightforward. There was no pressure, no unnecessary upselling and the entire experience felt genuinely supportive. I am a customer for life!

7 January 2025
Rated 5 out of 5 stars

Exceptional guidance and support during my purchase.

Phil at Vision Motors was a tremendous help when purchasing my car. I was looking for a reliable vehicle that fit my needs but needed guidance on the best options available. He provided me with all the information necessary to get something in my price range that i loved. I settled on a 2019 Vauxhall Corsa, and I'm thrilled with my choice. The condition and handling are simply outstanding.

3 January 2025
Rated 5 out of 5 stars

Just purchased a used car with a trade…

Just purchased a used car with a trade in and had one of the easiest experiences. The car was priced right according to my expectations and I got a fair value for my trade in. The service from Roy was outstanding. He ensured that I understood all the terms of the sale, was honest about his knowledge of the car and was professional throughout the transaction.

7 January 2025
Rated 5 out of 5 stars

Great experience buying my first…

Great experience buying my first Mercedes Benz with the help of Phil. He answered all my questions and was very valuable. His dedication to customer satisfaction is unmatched. Would definitely buy at this dealership again

4 January 2025

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