Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked a multi city trip to Italy with Harsha and I am genuinely blown away how well it all went for our family. We travelled by train to each city and our hotels were located really well to each... See more
Company replied
Very helpful and friendly service from Vaibhav. He was very patient in understanding our requirements and getting the best holiday combination for us. Also very thorough in checking all the flight tim... See more
Company replied
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
Company replied
Company details
- #93 of 205 best companies in Travel agent
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Madhav was excellent
Madhav was excellent, nothing was too much trouble, he explanied everthing and helped me all the way through the booking process.
23 May 2026
Reply from Viva Holidays
Dear Gary,
Thank you for your wonderful review! 😊
We’re delighted to hear that Madhav was excellent and provided such helpful support throughout your booking process ✨ It’s great to know he explained everything clearly and made the experience smooth for you.
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
Reply from Viva Holidays
Dear Sarah,
Thank you for your kind feedback! 😊
We’re glad to hear you found our service helpful, quick, and knowledgeable. It was a pleasure assisting you, and we truly appreciate your support. ✨
We look forward to helping you again in the future! 🌍✈️
Kind Regards,
Team Viva Holidays
Harsha the arranger was amazing and is…
Harsha the arranger was amazing and is so patient really took his time to ensure we had what we were looking for
19 May 2026
Unprompted review
Reply from Viva Holidays
Hi John,
Thank you so much for your wonderful feedback. We’re delighted to hear that Harsha provided such patient and attentive service while helping arrange your holiday.
Ensuring that our customers find exactly what they are looking for is always our priority, and it’s great to know Harsha took the time to make your experience a positive one. Your kind words will certainly be shared with him.
We truly appreciate your support and look forward to assisting you again with another memorable holiday in the future.
Warm regards,
Team Viva Holidays
Swiss holiday
Fantastic service from start to finish by Diya Her service was truly second to none. She was incredibly patient throughout the entire process, taking the time to answer every question and ensuring everything was explained clearly. Her knowledge and expertise were exceptional, and she always provided valuable advice and guidance to help us make the right decisions. Nothing ever felt like too much trouble, and her dedication to customer satisfaction really stood out. Professional, friendly, and highly efficient — an absolute pleasure to deal with. I would highly recommend her to anyone looking for outstanding travel service. Thank you for making the whole experience smooth and stress-free. Diya Wishing you all the very best for the future 🌷
19 May 2026
Unprompted review
Reply from Viva Holidays
Dear Jyoti,
Thank you so much for your wonderful and heartfelt feedback.
We are absolutely delighted to hear about your fantastic experience planning your Swiss holiday with Diya. Your kind words about her patience, professionalism, expertise, and dedication truly mean a lot to us. We are proud to have team members like Diya who go above and beyond to ensure every guest enjoys a smooth and stress-free experience.
Your appreciation and recommendation will certainly motivate and encourage her even further. Thank you once again for placing your trust in Viva Holidays.
We wish you many more incredible travel experiences ahead and look forward to assisting you again in the future.
Warm regards,
Team Viva Holidays
Madhav did a great job of sourcing us…
Madhav did a great job of sourcing us the best deal and price matching 👏
19 May 2026
Reply from Viva Holidays
Dear Bethan,
Thank you so much for your lovely feedback!
We’re delighted to hear that Madhav was able to source the best deal for you and assist with price matching to ensure you received great value for your holiday. ✈️🌍
Your kind words truly mean a lot to our team, and we hope you have an amazing trip filled with unforgettable memories.
Warm regards,
Team Viva Holidays
Listening staff worked hard to deliver the options we requested
Listening staff worked hard to deliver the holiday we were looking for especially Pankaj offered solutions to our questions to taylor the package to suit
19 May 2026
Unprompted review
Reply from Viva Holidays
Dear Kenneth,
Thank you so much for your wonderful feedback!
We’re delighted to hear that our team listened carefully and worked hard to deliver the holiday experience you were looking for. A special thank you for recognising Pankaj’s efforts in offering solutions and tailoring the package to better suit your needs. ✈️🌍
Your kind words truly mean a lot to us, and we hope you have an amazing holiday filled with unforgettable memories.
Warm regards,
Team Viva Holidays
Excellent customer service from the…
Excellent customer service from the most helpful advisor Bikram, all my questions were answered
17 May 2026
Unprompted review
Reply from Viva Holidays
Dear Customer
We’re delighted to hear that you received excellent customer service from Bikram and that all of your questions were answered. We will be sure to pass along your kind comments to him and the team.
We truly appreciate your support and thank you for choosing Viva Holidays
Best Regards
Viva Holidays
Reply from Viva Holidays
Dear Philip
Thank you for your lovely feedback
We’re so pleased to hear that you found our team very good and helpful in arranging your trips. Your kind words truly mean a lot to us, and we’re happy we could assist you.
Thank you for choosing Viva Holidays, and we hope you have an amazing trip
Best Regards
Viva Holidays
Booked my Secret Escapes holiday from…
Booked my Secret Escapes holiday from Milan to Switzerland with VIVA Holidays , the agent DIYA was very courteous, clear and efficient in dealing with my booking .
12 May 2026
Unprompted review
Reply from Viva Holidays
Dear Henry,
Thank you for your wonderful review! 😊
We’re delighted to hear that your Secret Escapes holiday booking from Milan to Switzerland went smoothly and that Diya provided courteous, clear, and efficient service throughout ✨🚆
We truly appreciate your feedback and hope you have an amazing trip. We look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
First Class Service
Madhav built us a fabulous holiday for next year with extreme patience, considering all our questions. He was extremely knowledgeable and sensitive to our needs. We will be planning further holidays together and have no hesitation in recommending Madhav and returning to him for his help in the future. What a wonderful service. Thank you
15 May 2026
Reply from Viva Holidays
Thank you so much for your lovely feedback, Carole! 😊
We’re delighted to hear that Madhav was able to assist you with patience and care while planning your holiday. Your kind words and recommendation truly mean a lot to us. ✨
We look forward to helping you plan many more wonderful holidays in the future! 🌍✈️
Warm regards,
Team Viva Holidays
Process was easy
Process was easy
amit was helpful, my only criticism was I was called on Sunday morning and everything including payment had to be done there and then. I was not at home so was a little inconvenient. However, if that is Viva Holidays policy, this is not a criticism of Amit, who was polite and helpful.
10 May 2026
Unprompted review
Reply from Viva Holidays
Dear Karen,
Thank you for your lovely feedback!
We’re so pleased to hear that Amit was polite and helpful throughout your booking process. We also appreciate you sharing your experience regarding the Sunday morning call and understand how that may have been a little inconvenient when you were away from home.
Your feedback is truly valuable and helps us continue improving our customer experience. Thank you again for choosing Viva Holidays, and we hope you have an amazing trip ahead!
Warm regards,
Team Viva Holidays
Madhav Was so helpful and made booking…
Madhav Was so helpful and made booking our trip so easy. Now we have to wait until we go.
I would highly recommend as this experience was made so easy with my best interest taken into consideration with making it affordable.
10 May 2026
Reply from Viva Holidays
Dear Jo Wells
Thank you so much for your wonderful feedback!
We are delighted to hear that Madhav was able to make your booking experience easy, affordable, and stress-free while keeping your best interests in mind.
Your kind recommendation truly means a lot to us, and we’re very excited for you to enjoy your upcoming trip. We wish you an amazing holiday and look forward to assisting you again in the future! Thanks Regards Viva Holidays
Great experience booking this evening…
Great experience booking this evening with Vaibhav taking me through the whole process. He even noted that we would be flying out to Las Vegas on my husband’s birthday and suggested we could fly a day earlier which we decided to do. Courteous, helpful and patient. Hopefully the holiday in 2027 will go as smoothly as the booking process. Thank you Vaibhav!
8 May 2026
Unprompted review
Reply from Viva Holidays
Dear Sarah,
Thank you so much for your wonderful feedback.
We’re thrilled to hear that Vaibhav provided such a smooth and enjoyable booking experience for you this evening. It’s great to know he was able to guide you through the process with patience, courtesy, and helpful suggestions — especially recommending flying out a day earlier to make your husband’s birthday trip to Las Vegas even more special!
Your kind words will mean a lot to Vaibhav, and we’ll be sure to share your appreciation with him.
We truly hope your 2027 holiday is every bit as fantastic and seamless as your booking experience, and we can’t wait to be part of your exciting journey!
Warm regards,
Team Viva Holidays
Time consuming and frustrating
I will avoid details our holiday plans to avoid identifying the courteous agent I spoke with.
My problem is with what I experienced as a time-consuming (40 minutes), unnecessary, deeply frustrating upselling/upgrade process. Maybe the agents are on some sort of commission requiring them to review every aspect of your holiday in order to find and offer an improvement or upgrade. These upgrades inevitably cost and, come the end of the call, you find that the reasonably priced holiday has rocketed to hundreds of pounds more than the original offer and you’ve lost the best part of an hour that you will never get back.
8 May 2026
Unprompted review
Reply from Viva Holidays
Dear Dughall,
Thank you for taking the time to share your feedback with us.
We are sorry to hear that you found the booking process frustrating and more time-consuming than expected, although we do appreciate your recognition of the courteous service provided by our travel advisor.
As a UK package holiday provider, our advisors take customers through the available flight, hotel, baggage, transfer, protection, and upgrade options to ensure travellers are fully informed before confirming their booking. This process is intended to provide transparency and allow customers to tailor their holiday according to their preferences and budget.
We would also like to clarify that any upgrades or additional services discussed during the call are entirely optional, and customers are under no obligation to accept any additional costs. Our aim is always to present the available choices so travellers can decide what best suits their requirements.
That said, we do understand your comments regarding the length of the call and appreciate you sharing your experience. Feedback such as yours is valuable and helps us continue reviewing and improving our booking experience for future customers.
Warm regards,
Team Viva Holidays
operator knowledge
The operator who dealt with us was very patient answering all our questions. He also helped us to upgrade and was very knowledgeable about our options.
8 May 2026
Reply from Viva Holidays
Dear Agnes,
Thank you so much for your lovely feedback.
We’re delighted to hear that our operator was patient, knowledgeable, and able to answer all your questions clearly. It’s wonderful to know that the upgrade options were explained well and helped you make the best choice for your holiday plans ✈️🌍
Your kind words truly mean a lot to us, and we’ll be sure to share your appreciation with the team member who assisted you.
We look forward to helping you plan another amazing getaway in the future!
Warm regards,
Team Viva Holidays
Booked a Baltic trip with Viva…
Booked a Baltic trip with Viva holidays. Vaibhav was great, accommodating all our requests and changes. Couldn't have been easier.
1 May 2026
Unprompted review
Reply from Viva Holidays
Dear James,
We’re delighted to hear that Vaibhav was able to accommodate all your requests and changes while making the booking process smooth and hassle-free for your Baltic trip.
Your kind words truly mean a lot to us, and we’re so pleased that your experience with Viva Holidays “couldn’t have been easier.” We hope you have an amazing holiday and look forward to assisting you again in the future!
Warm regards,
Team Viva Holidays
Ask for Diya
I called after seeing an advertisement on Facebook and spoke to Diya. She was courteous, professional, personable and knowledgeable. Any queries were answered promptly and I booked the holiday largely because of Diya. I hugely recommend Diya.
27 March 2026
Unprompted review
Reply from Viva Holidays
Dear Peter,
Thank you so much for your kind words 😊
We’re delighted to hear about your positive experience with Diya. She truly takes pride in providing professional and personalized service, and it’s wonderful to know she was able to assist you so well and make your booking process smooth and enjoyable ✨
Your recommendation means a lot to us, and we’ll be sure to pass along your lovely feedback to her.
We look forward to assisting you again in the future 🌍
Kind Regards,
Team Viva Holidays
Above and beyond the call of duty!!!
I have recently booked a twin city holiday in Italy with Viva who I have never used before, and I have to say my travel consultant Diya, went above and beyond the call of duty and certainly earned her money trying to assist me! I was specifically looking for a garden or rooftop terrace for breakfast and was limited by potential dates and budget, but the entire time she was courteous patient and very professional in spite of the numerous times that I kept going back with alternative combinations and suggestions for her to quote for me. I'm very happy to say that she was able to come up with a package that ticked all the boxes for me and I can't wait to go. Thank you Diya for helping make the planning as hassle and stress-free as possible.
2 May 2026
Unprompted review
Reply from Viva Holidays
Dear Jo,
We’re absolutely delighted to hear that Diya was able to support you so thoroughly while planning your twin-city Italy holiday. Your kind words about her patience, professionalism, and dedication truly mean a lot to us. We understand that finding the perfect combination—especially with specific preferences like a garden or rooftop terrace—can take time, so it’s fantastic to know Diya was able to create a package that ticked all the boxes for you ✨
Your appreciation will certainly be passed on to her—it will make her day!
Wishing you an incredible and memorable trip to Italy 🇮🇹 We hope it exceeds all your expectations!
Warm regards,
Team Viva Holidays
Rahul dealt with our booking he was…
Rahul dealt with our booking he was very helpful with our enquiries,he kept looking at different options which were best for us and then we booked very happy
7 April 2026
Unprompted review
Reply from Viva Holidays
Dear Mrs Maxwell,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that Rahul was able to assist you so effectively with your booking. It’s great to know he took the time to explore different options and find what worked best for you — that’s exactly the level of care we aim to provide! 🌟
We’re so pleased you’re happy with your booking, and we hope you have a wonderful trip filled with amazing memories. If you need any further assistance, we’re always here to help.
Warm regards,
Team Viva Holidays
First time using Viva but won’t be the last!
The booking process was simple and straightforward and Sparsh was really helpful in securing the exact type of holiday we wanted
3 May 2026
Unprompted review
Reply from Viva Holidays
Dear Pam,
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that your first experience with Viva Holidays was a positive one — and even more delighted to know it won’t be your last! 🎉 It’s great to hear that the booking process was simple and straightforward, and that Sparsh was able to assist you in securing the perfect holiday tailored to your needs. We’ll be sure to pass along your kind words to him — it will truly make his day! 🌟
Wishing you an amazing trip filled with unforgettable memories. If you need any further assistance, we’re always here to help.
Warm regards,
Team Viva Holidays
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.