Viva Holidays offered a two centre holiday I couldn't find anywhere else: 3 nights Marrakech and 7 nights Agadir. Pankaj was great, he tailored our flight times and hotel choices to get exactly the it... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We booked a multi city trip to Italy with Harsha and I am genuinely blown away how well it all went for our family. We travelled by train to each city and our hotels were located really well to each... See more
Company replied
Very helpful and friendly service from Vaibhav. He was very patient in understanding our requirements and getting the best holiday combination for us. Also very thorough in checking all the flight tim... See more
Company replied
Excellent service from Madhav who twice altered the package to the exact flights and hotel locations that we were after. Speedy turnaround, instant flight, accommodation details by emails. Easiest t... See more
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Company details
- #93 of 205 best companies in Travel agent
Written by the company
Viva Holidays is one of the most dynamic and forward thinking online travel retailers on the web today. Our Travel Editors are passionate about what they do and it shows. They tirelessly search the world, (both real and virtual!) to find the very best deals on flights, accommodation and transfers, so all you need to do is click on whatever takes your fancy.
Peace of Mind Gurantee
Viva Holiday Peace of Mind Guarantee
Introducing the Viva Holidays Peace of Mind Guarantee!
Enjoy free amendments up to 8 weeks before your departure date!
Look for the 'Peace of Mind Guarantee' message next to any of our holidays and rest assured that you can make changes free-of-charge up to 8 weeks before your departure date (fare difference may apply).
Plus, all our holidays are ABTA and ATOL protected.
Contact info
Central House, 1 Ballards Lane, N3 1LQ, London, United Kingdom
- 02086297037
- support@viva-holidays.co.uk
- www.viva-holidays.co.uk
Design your own trip
4.8
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booking Process and Advice
Diya at Viva Holidays has been extremely attentive and adaptive to our changing requirements regarding choosing the right holiday for our family. Various options were provided to meet our needs and they were very patient with us whilst we made our decision. The booking process was very straightforward and my multiple questions were always answered efficiently as communication was great. We look forward to the upcoming holiday.
24 April 2026
Unprompted review
Reply from Viva Holidays
Dear Sarah,
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that Diya was attentive and flexible in helping you find the perfect holiday for your family. It’s great to know she provided suitable options and supported you patiently throughout the decision-making process.
We’re also glad that the booking process was smooth and that all your questions were answered efficiently—excellent communication is exactly what we strive for!
We truly appreciate your kind words and will be sure to share them with Diya. Wishing you and your family an amazing upcoming holiday ✈️🌍
Kind Regards,
Team Viva Holidays
Italy Trip
Pankaj was extremely helpful with providing information with regards to my enquiry on a multi city trip to Italy. Where hotels were not available, alternative options were provided promptly. Would highly recommend Viva and very pleased with the the service received from Pankaj - thank you.
26 April 2026
Reply from Viva Holidays
Dear Legster,
Thank you for your wonderful review! 😊
We’re delighted to hear that Pankaj was extremely helpful in assisting with your multi-city Italy trip and provided prompt alternatives when needed ✨ It’s great to know you were pleased with the service throughout.
We truly appreciate your recommendation and hope you have an amazing time in Italy. We look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
Giving feedback after booked holiday
Giving feedback after booked holiday, throughout booking Bikram was assisted and was very helpful
28 April 2026
Unprompted review
Reply from Viva Holidays
Dear Viji,
Thank you for your kind review! 😊
We’re delighted to hear that Bikram was helpful and supportive throughout your booking process ✨
We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
Booking experience
Only reviewing the booking experience since we haven’t gone yet, but we found Rahul very responsive and helpful, and we are very much looking forward to our 6 night custom trip to Helsinki and Tallinn.
20 April 2026
Unprompted review
Reply from Viva Holidays
Dear Susan,
Thank you for taking the time to share your feedback with us! 🌟
We’re delighted to hear that Rahul was responsive and helpful throughout your booking experience. Providing attentive and seamless service is something we truly value, and your kind words mean a lot to us. 😊
Your 6-night custom trip to Helsinki and Tallinn sounds absolutely wonderful, and we’re so pleased to know you’re looking forward to it! ✈️🌍✨
We hope you have an amazing journey filled with unforgettable memories. Thank you again for choosing Viva Holidays. 💙
Warm regards,
Team Viva Holidays
Second fantastic experience
This is the second time we have booked with Viva Holidays and again we had a fantastic experience. Rahul was incredibly helpful getting everything organised for us including ensuring hotels weren’t too far from stations and arranging flights that ensured we were able to make the most of our stay in Switzerland. Everything worked well and we had a great holiday. Booking process was so easy. We cannot recommend them highly enough
21 April 2026
Unprompted review
Reply from Viva Holidays
Dear Mr. Stevenson,
Thank you for your fantastic feedback! 😊
We’re absolutely delighted to hear that this was your second great experience with Viva Holidays. It’s wonderful to know that Rahul was incredibly helpful in organizing everything for you—from selecting convenient hotel locations to arranging flights that helped you make the most of your time in Switzerland. ✨
We’re so pleased everything went smoothly and that you had such a great holiday. Your recommendation truly means a lot to us!
We look forward to assisting you again for your next trip.
Best regards,
Team Viva Holidays
Madhav quick to respond with all my…
Madhav quick to respond with all my questions very professionally
27 April 2026
Reply from Viva Holidays
Dear Caroline,
Thank you for your kind review! 😊
We’re delighted to hear that Madhav was quick to respond and handled all your questions in a professional manner ✨
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
Customer service and travel information…
Customer service and travel information provide very well from MR PANKAJ.
23 April 2026
Reply from Viva Holidays
Dear Mahendra,
Thank you for your kind feedback! 😊
We’re delighted to hear that Pankaj provided you with excellent customer service and clear travel information. Your appreciation means a lot to us.
We look forward to assisting you again in the future! ✈️
Best regards,
Team Viva Holidays
We have used Viva travel recently to…
We have used Viva travel recently to book a Nile cruise and hotel stay, I can’t emphasise enough how helpful Vaibhav at Viva holidays was, he explained things clearly and was very upfront and honest, it wasn’t just about selling a holiday, he really listened and considered our personal needs going over and above to tailor our holiday to our needs, I will definitely use Vaibhav at Viva holidays (owned by Hays travel) for my next holiday.
21 April 2026
Unprompted review
Reply from Viva Holidays
Dear Kevin,
Thank you so much for sharing your wonderful experience! 😊
We’re thrilled to hear how helpful Vaibhav was in planning your Nile cruise and hotel stay.
It’s great to know he took the time to truly understand your needs and provided honest, personalized support throughout the process.
Your kind words and trust mean a lot to us, and we look forward to assisting you again on your next holiday! 🙌✨
Warm Regards,
Team VIVA Holidays
Helpful and great communication
Bikram provided a great service to help use refine our holiday package to Vienna and Budapest and get us exactly what we wanted. Very helpful and excellent communication. Thank you.
23 April 2026
Unprompted review
Reply from Viva Holidays
Dear Peter,
Thank you for your wonderful review! 😊
We’re delighted to hear that Bikram provided such helpful service and excellent communication while refining your holiday package to Vienna and Budapest ✨✈️ It’s great to know he was able to tailor everything to exactly what you wanted.
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍
Best Regards,
Team Viva Holidays
Patient and helpful staff
Harsha took time to sort our trip and offered alternatives that worked well for us . He helped me navigate the different emails I received and am now very much looking forward to our trip . Thank you for Helping us arrange this trip
22 April 2026
Unprompted review
Reply from Viva Holidays
Dear Sue,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that Harsha was able to assist you in organizing your trip and provide suitable alternatives that worked well for you. It’s great to know he could help you navigate through the details and make the process smoother.
Your excitement for the upcoming trip is wonderful to hear, and we’re confident you’ll have an amazing experience! ✈️🌴
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
Team Mystery Vacations 🌟
Harsha helped plan a 7days trip…
Harsha helped plan a 7days trip (Marrakech and Agadir) for 11 people. Some were coming from UK so needed flights and others were coming from abroad so he arranged a land package only for them. The whole trip was super smooth and enjoyable. The transfers and hotels were perfect. Harsha was very approachable and very understanding with changes that I had asked him to make. I cannot thank him enough. Very reasonably priced package too and very tailored to our needs. I will definitely be using VIVA holidays again
28 March 2026
Unprompted review
Reply from Viva Holidays
Dear Bhatgirl,
Thank you so much for your wonderful feedback! 😊
We’re absolutely delighted to hear that Harsha was able to plan such a smooth and enjoyable 7-day trip for your group. Coordinating arrangements for 11 people from different locations is no small task, and it’s great to know everything—from flights and land packages to transfers and hotels—worked out perfectly.
Harsha will be especially happy to hear your kind words about his flexibility and understanding with the changes. ✨ Providing tailored experiences at great value is exactly what we strive for!
We truly appreciate your trust in us and look forward to helping you plan your next trip.
Best regards,
Team VIVA Holidays
Just booked a Swiss Rail holiday with…
Just booked a Swiss Rail holiday with Viva Holidays. Rahul was superb. Knowledgeable and very efficient. He walked us through the process patiently and efficiently. Highly recommend.
21 April 2026
Unprompted review
Reply from Viva Holidays
Dear Alison,
Thank you for your wonderful review! 😊
We’re delighted to hear that Rahul provided such knowledgeable and efficient service while helping you book your Swiss Rail holiday ✨ It’s great to know he guided you through the process with patience and clarity.
We truly appreciate your recommendation and hope you have an amazing trip! 🌍✈️
Best Regards,
Team Viva Holidays
Dee Patel person dealing with are…
Dee Patel person dealing with are holiday booking was very polite and helpful
20 April 2026
Unprompted review
Reply from Viva Holidays
Dear Trevor,
Thank you for your kind review! 😊
We’re delighted to hear that Deepmala was polite and helpful while assisting with your holiday booking ✨✈️
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍
Best Regards,
Team Viva Holidays
Travelling to more than one place in Italy
Bikram supplied the quote for our holiday to Tuscany and followed up so efficiently. The itinerary was amazing, giving us just the right amount of time in each of the three places we visited. Everything was clearly set out, making taking trains and finding our hotels simple. Each hotel was very different in character giving us a very varied experience. Thank you, we will definately use Viva travel again.
13 April 2026
Unprompted review
Reply from Viva Holidays
Dear Avril,
Thank you so much for your wonderful review! 😊
We’re delighted to hear that Bikram provided an efficient service and created such a well-planned itinerary for your Tuscany trip ✨ It’s great to know everything was clearly organised, making your journey between destinations smooth and stress-free.
We’re especially pleased that you enjoyed the variety of hotels and the overall experience across each location. Your kind words truly mean a lot to us, and we look forward to helping you plan your next trip again soon! 🌍✈️
Best Regards,
Team Viva Holidays
Really enjoyable experience
Really enjoyable experience, Rahul is a real nice guy, I found viva holidays to be extremely easy to deal with,
Many thanks
Geoff
19 April 2026
Unprompted review
Reply from Viva Holidays
Dear Elizabeth,
Thank you for your lovely review. 😊
We’re delighted to hear that you had a really enjoyable experience and found everything easy to deal with ✨ It’s great to know Rahul made a positive impression and supported you well throughout.
We truly appreciate your feedback and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
Sparsh was great
Sparsh was great, found us the holiday we wanted & put together a great deal for us. Sparsh is lovely, polite & professional & did all the hard work for us. Would highly recommend this company
19 April 2026
Unprompted review
Reply from Viva Holidays
Dear Lisa,
Thank you for your lovely review! 😊
We’re delighted to hear that Sparsh was able to find you the perfect holiday and put together a great deal for you ✨ It’s wonderful to know he was polite, professional, and made the whole process smooth by taking care of everything for you.
We truly appreciate your recommendation and look forward to assisting you again in the future! 🌍✈️
Best Regards,
Team Viva Holidays
Service was excellent information clear…
Service was excellent information clear and precious cannot fault booking process at any stage. Will post further review once we have experienced the first holiday we are taking with Viva x
18 April 2026
Unprompted review
Reply from Viva Holidays
Dear Customer,
Thank you for your lovely feedback! 😊
We’re delighted to hear that the service was excellent and that you found the information clear and helpful throughout the booking process ✨ It’s great to know everything went smoothly and met your expectations at every stage.
We really appreciate your kind words and look forward to hearing about your experience after your holiday with Viva 🌍✈️
Best Regards,
Team Viva Holidays
Fantastic
My husband and I have just returned from our 4 nights holiday from Chur via the Berina Express starting at Milan. Harsha from Viva Holidays handled all bookings which included a total of 4 trains across 2 countries as well as excellent accommodation. The whole booking process was made easy by Harsha, he responded to any questions I had which resulted in a smooth journey throughout our stay in Milan, Chur and finally Zurich. Bernia Express was a great experience. Thanks Harsha!
12 April 2026
Unprompted review
Reply from Viva Holidays
Dear Jesy,
Thank you for your wonderful review! 😊
We’re delighted to hear you had such a fantastic experience on your trip from Milan via the Bernina Express to Chur and Zurich ✨🚆 It’s great to know Harsha handled all the bookings smoothly and supported you throughout with quick responses and helpful communication.
We’re especially pleased that everything—from multiple train journeys across two countries to your accommodation—went seamlessly and made your journey stress-free. The Bernina Express is truly a special experience, and we’re glad you enjoyed it!
We really appreciate your kind words and hope to help you plan many more amazing trips in the future 🌍✈️
Best Regards,
Team Viva Holidays
Dubai & Capetown booking
The whole booking process was smooth and faultless due to the knowledge and service provided by our travel expert Sparsh.
18 April 2026
Unprompted review
Reply from Viva Holidays
Dear Steve,
Thank you for your wonderful review! 😊
We’re delighted to hear that your Dubai & Cape Town booking process was smooth and faultless. It’s great to know that Sparsh’s knowledge and service made such a positive difference throughout ✨✈️
We truly appreciate your feedback. Wishing you an amazing trip, and we look forward to assisting you again in the future! 🌍
Best Regards,
Team Viva Holidays
Extremely helpful and knowledgeable
Vicky was very helpful and willing to adjust the holiday to meet our requirements.
18 April 2026
Unprompted review
Reply from Viva Holidays
Dear Emma,
Thank you for your kind review! 😊
We’re delighted to hear that Vicky was extremely helpful and knowledgeable while assisting you. It’s great to know they were able to adjust the holiday to meet your requirements ✨✈️
We truly appreciate your feedback and look forward to helping you plan another amazing trip in the future! 🌍
Best Regards,
Team Viva Holidays
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