Easy to find seats, but didn’t see GA details (seated versus stand) until after purchase. Option to put tickets in wallet (instead of printing) would have gotten you a 5-star.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was my first time to buy concert tickets through this company. The reason I give 4*, I had to contact the company because I didn’t receive email with tickets originally. I kept screenshot from my o... See more
Company replied
The process, for the first time user, was a bit confusing. I was sent to create an account with ticketmaster, also the payment designation wouldn't allow me to use PayPal, yet offered it as one of the... See more
Company replied
I needed rodeo tickets. I don't really need all the additional marketing. Enough already,
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
112k reviews
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Very quick and efficient process
Very quick and efficient process. Had the tickets within 5 mins of purchase
6 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Easy to purchase and received tickets…
Easy to purchase and received tickets immediately. Got a great last minute deal. Appreciate having a view from the seat available on the site. Wish they could show the exact seats in the row. Would order again from here.
6 July 2026
Reply from Vivid Seats
Hi Christina, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Best General Concert Search + Ticket Platform
Your platform is easier than most to find/buy tickets. Not rocket science, but somehow LiveNation can't find their face.
7 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
i originally paid for section lower…
i originally paid for section lower level section C112 row 35 and today when the tickets arrived i'm in section 126C row 32
7 July 2026
Reply from Vivid Seats
Thank you for bringing this to our attention. According to our policy under the buyer's guarantee, if the seller is unable to fulfill the original tickets, you will receive tickets of equal value or upgrades. In this case, you have been provided with upgraded tickets from your original purchase, which is why you received seats in section 126C, row 32. If you have any further questions or concerns, please feel free to reach out.
Was quick to get the tickets
Was quick to get the tickets. However, when accepting them the site kept timing out and giving an error so had to refresh a lot. I also wish the tickets would be easier to get through the app instead of opening a web browser to then resign in to accept the ticket.
7 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Ordering my tickets was quick and easy
Ordering my tickets was quick and easy! I also prepaid for parking and already received confirmations! I would use Vivid Seats again in the future.
7 July 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Got my tickets
6 July 2026
Reply from Vivid Seats
Hi GP, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Order received
6 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Would like to add to my Apple wallet
7 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Easy to buy I wish it was cheaper
7 July 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through the Vivid Seats app. To access them, please download the Vivid Seats app and log in using the same email address associated with your order.
Your tickets should appear in your Vivid Seats account from there. Please let us know if any other questions come up!
Receiver my tickets as expected
Received my tickets a week and a half prior to the event. Overall quick and easy
7 July 2026
Reply from Vivid Seats
Hi customer, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
I can’t view my tickets
I can’t view my tickets! I downloaded the app and they are not showing up.
2 July 2026
Reply from Vivid Seats
Hi there! Our team reviewed your order and can confirm your tickets were successfully delivered through the Seattle Mariners Ticketmaster account. To access them, please download the applicable Ticketmaster-affiliated app and log in using the same email address associated with your order.
Your tickets should appear in your account from there. You may have also received an acceptance link by email to complete the transfer. Please let us know if any other questions come up!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Tickets received on time
6 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
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