Easy to find seats, but didn’t see GA details (seated versus stand) until after purchase. Option to put tickets in wallet (instead of printing) would have gotten you a 5-star.
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Review summary
Created with AI, based on recent reviews
What people talk about most
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It was my first time to buy concert tickets through this company. The reason I give 4*, I had to contact the company because I didn’t receive email with tickets originally. I kept screenshot from my o... See more
Company replied
The process, for the first time user, was a bit confusing. I was sent to create an account with ticketmaster, also the payment designation wouldn't allow me to use PayPal, yet offered it as one of the... See more
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I needed rodeo tickets. I don't really need all the additional marketing. Enough already,
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Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
112k reviews
Asks customers to review
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Reply from Vivid Seats
Hi Michael, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Hi Jonathan Cisneros, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
It’s a little more difficult to find the tickets
More secure but also difficult to get to the tickets
5 July 2026
Reply from Vivid Seats
Thank you for your feedback. We understand that added security steps can sometimes make accessing tickets feel less convenient. Ticket delivery methods are designed to keep tickets secure and valid for entry, and we appreciate you sharing your experience as we continue working to make the process as smooth as possible.
Convenance and easy access
5 July 2026
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Ordered tickets and it was transferred…
Ordered tickets and it was transferred within the hour of purchase!
5 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
I purchased a ticket
I purchased a ticket, downloaded the app and hopefully my ticket will be emailed to me by tomorrow. If everything goes smoothly I can say that the process was very easy.
5 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Even on the 4 th of July a person was…
Even on the 4 th of July a person was able to assist me
4 July 2026
Unprompted review
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
How easy and great the tickets prices…
How easy and great the tickets prices are compared to other sites
10 May 2026
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Great price great venue great music
2 July 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Buyer beware
Buyer beware: My Vivid Seats experience cost me nearly $1,900.
I purchased 3 tickets through Vivid Seats as a gift and spent $1,900 on the tickets. I also paid for flights and an Airbnb to attend the concert.
After purchase, I received a ticket transfer and could see that I had accepted the seats. Everything appeared legitimate. However, I was never actually able to access the tickets.
I contacted Vivid Seats multiple times and was repeatedly reassured that this was normal and that the tickets would appear 24–48 hours before the concert. They never did.
Even 2 hours before the show, Vivid Seats customer service was still telling me to “be patient.” Another representative blamed SeatGeek and told me to go to the box office.
At the box office, they investigated the issue and informed me that the tickets had been revoked by the original seller and were no longer valid. Based on what I was told, this appears to be a scam in which a seller transfers tickets, then later revokes the transfer before the event. My siblings, who I had shared the tickets with, even received an email the day before the concert saying that ”[my name] had ended the party,” which was likely when the tickets were removed from our account.
Looking back, I should have questioned the seller name, which appeared as “John Smitch.”
The most frustrating part is that I repeatedly reached out to Vivid Seats for help and was continually reassured that everything was fine instead of being warned there was a problem. Had the issue been investigated sooner, I might have had time to find replacement tickets instead of discovering what happened at the box office.
This experience turned what was supposed to be a special gift into an incredibly stressful and expensive ordeal. Between the tickets, airfare, and Airbnb, thousands of dollars were on the line.
I’m sharing this so others know to be extremely cautious when purchasing resale tickets. If you’ve had a similar experience with revoked ticket transfers, I’d love to hear how it was resolved.
I was told to only purchase tickets from what Venue is associated with. In this case , that would have been seatgeek.
I also spoke to seatgeek about issue throughout this since the tickets were supposed to be transferred from vividseats to seatgeek. However, they kept blaming one another.
It wasn’t until I reached out to venue directly that I found answers.
2 July 2026
Unprompted review
Reply from Vivid Seats
We're sorry to hear about your experience. We'd appreciate the opportunity to look into what happened. Please contact us at 866-848-8499 or send us a direct message via live chat on the Vivid Seats app. This will help us gather more details and work with you toward a resolution. We look forward to hearing from you and assisting further.
Reply from Vivid Seats
Hi Dianne Ratcliffe, thanks for the review! We love to hear you had a positive experience with us. Here's to more hassle-free ticketing and unforgettable events in your future!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Great and fast
4 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
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