Easy to find seats, but didn’t see GA details (seated versus stand) until after purchase. Option to put tickets in wallet (instead of printing) would have gotten you a 5-star.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was my first time to buy concert tickets through this company. The reason I give 4*, I had to contact the company because I didn’t receive email with tickets originally. I kept screenshot from my o... See more
Company replied
The process, for the first time user, was a bit confusing. I was sent to create an account with ticketmaster, also the payment designation wouldn't allow me to use PayPal, yet offered it as one of the... See more
Company replied
I needed rodeo tickets. I don't really need all the additional marketing. Enough already,
Company replied
Company details
Written by the company
Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event. Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.
Vivid Seats Game Center
Written by the company
- Flex your fandom in the Vivid Seats App with daily games for a chance to WIN FREE TICKETS.
- Play daily games to score points and earn tokens towards Game Center rewards. Eligible players can also earn entries in weekly drawings for FREE tickets.
100% Buyer Guarantee
Designed to give you full peace-of-mind, safety, and security
We want to offer you the best tickets for the events you’re excited about and make the purchase experience easy. We are here for you when you need us.
Contact info
Chicago, United States
- 8668488499
- www.vividseats.com
4.3
Excellent
112k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A lot of steps to transfer
7 July 2026
Reply from Vivid Seats
Hi there! Thank you for your feedback. We understand how important it is to receive your tickets smoothly. As a ticket marketplace, our tickets are sourced directly from the primary market, which sometimes requires additional steps or downloading a separate app to access your tickets. This process is implemented by the venue as a security measure to ensure your tickets are protected. If you need further assistance, please don't hesitate to contact our customer service team.
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
Great experience!!
7 July 2026
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
The link to get my ticket does not let…
The link to get my ticket does not let me add to apple wallet
6 July 2026
Reply from Vivid Seats
We're sorry to hear you had trouble adding your tickets to Apple Wallet. The ability to add tickets to a mobile wallet is determined by the ticketing platform and may vary by event. Even if the option isn't available, your tickets can still be accessed through the secure link provided and will remain valid for entry. If you have any questions before your event, our support team would be happy to help.
Had issue logging into my account
Had issue logging into my account. Can't talk to a representative to help with issues.
7 July 2026
Reply from Vivid Seats
Hi there! We were able to review your order and can see our support team connected with you to help with accessing your tickets. We're glad they were able to assist, and we hope you have a great time at the event!
Good job Vivid
6 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
I have never used this before
I have never used this before, but I was extremely happy with how everything turned out. I would definitely use them again.
6 July 2026
Reply from Vivid Seats
Your experience is exactly the kind of vibe we work toward. We love helping you get to the events that matter most. Thanks for the review!
Everything went perfectly with out a…
Everything went perfectly with out a hitch for the ticket purchases. I got great seats Front Row, Row C seats 6-7 for the best price out there. Thanks !!! Unfortunately I now can not go to the concert (Health Reasons) and want to see if I can sell the tickets. Any Suggestions?
5 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Thank you for trusting us with your live event experience and for the high star rating!
Easy buying.
6 July 2026
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
Hi customer, we appreciate you taking a moment to review your experience. Wishing you more smooth ticketing and memorable events ahead!
Great works good
5 July 2026
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
I am NOT able to log into your horrible…
I am NOT able to log into your horrible app. I created an account under my yahoo account on my laptop. I then installed the app on my phone and have not been able to log into the app. I would like the money for these tickets refunded since I CANNOT log into the app!!!
7 July 2026
Reply from Vivid Seats
Hi there, thanks for your review. It appears you're currently working with your bank regarding this order. If you have any questions, we recommend contacting your bank directly for more information. If anything changes or you have any other questions, feel free to reach out to our support team.
I can’t actually say I haven’t use the…
I can’t actually say I haven’t use the ticket yet
7 July 2026
Reply from Vivid Seats
Thanks a bunch! We're happy we could make your experience a great one.
Reply from Vivid Seats
We really appreciate your positive review. Thank you for choosing us!
Reply from Vivid Seats
We truly appreciate your positive review! Making it easy for you to enjoy your favorite events is why we do what we do. Until next time!
Reply from Vivid Seats
We truly appreciate the review. Helping you get to the events you love is what we’re here for!
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