I give Vliegwinkel.nl 4 stars. Booking was convenient and the process was smooth overall. However, there are areas for improvement. Some issues with missing carry-on luggage or delayed e-tickets were... See more
Company replied
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See what reviewers are saying
It was quite convenient to book the ticket and I got e-ticket by email. I received e-ticket after several hours of booking, I believe in today's digital world, I should be able to get e-ticket within... See more
Company replied
I booked a flight, including a handluggage of 10kg. When I got my conformation from the airline, I saw that the handluggage was not included. After having contact with both vliegwinkel and the a... See more
it worked all fine. I paid and within 30 mins had the tickets with 6 digit PNR that I added to the my account with the airline. The ticket was immediately found and all details were correct. The pr... See more
Company replied
Company details
Written by the company
Goedkoop vliegen? Vergelijk alle beschikbare ticket prijzen en boek ook eenvoudig en goedkoop uw huurauto en hotel. Er is maar één vliegwinkel!
Contact info
Amsterdam, Netherlands
- 020-3694552
- klantenservice@vliegwinkel.nl
- www.vliegwinkel.nl
3.9
Great
9K reviews
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Escalating and coulant solutions
Dear Sir or Madam,
I am formally escalating this matter, as the way my case has been handled so far is unacceptable.
I have been in contact with multiple representatives — first English-speaking agents, then Dutch-speaking agents
with inconsistent responses and, at times, no response at all. This lack of continuity and follow-up is extremely frustrating and unprofessional.
I want to clearly explain what happened. I spent an entire afternoon carefully searching for flights, specifically selecting 9 August as my travel date. I put considerable effort into finding an affordable ticket. During the booking process on my mobile phone, your system froze, after which I had to re-enter my details. I was then taken directly to the payment screen, without a proper opportunity to review all details again.
After completing payment, I received a confirmation for 4 August, a date I did not book and did not intend to book. This is simply not correct.
I am a single mother with children, and organizing this trip has already required significant effort, planning, and financial consideration. To then be told that I must pay nearly €300 plus additional agency fees to correct a date I did not choose is, in my view, unreasonable and unacceptable.
I have clearly explained the situation multiple times, yet no meaningful effort has been made to offer a fair or customer-friendly solution. This is not how customers should be treated.
I am once again requesting a coulant and reasonable resolution to this issue. I did not book 4 August — I booked 9 August. I expect this matter to be reviewed properly and handled accordingly.
If this cannot be resolved promptly, I will proceed with further formal steps.
I expect a clear and serious response.
24 January 2026
Reply from Vliegwinkel.nl
Hello Gil,
We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 48 hours, customer service will contact you.
Kind regards,
Peter
vliegwinkel
All information shared on time
All information shared on time! Easy to go into my account to find all details!
16 January 2026
Reply from Vliegwinkel.nl
Thank you for the great review, Carlos! We look forward to seeing you again soon on our website.
Kind regards,
Mark | Customer Service
Vliegwinkel.
Easy cheap way to book return flights…
Easy cheap way to book return flights using different airline
14 January 2026
Reply from Vliegwinkel.nl
Thank you for the great review, Christiaan! We look forward to seeing you again soon on our website.
Kind regards,
Mark | Customer Service
Vliegwinkel.
Easy and simple to book flight
15 January 2026
Reply from Vliegwinkel.nl
Thank you for the great review, Gary! We look forward to seeing you again soon on our website.
Kind regards,
Mark | Customer Service
Vliegwinkel.
Reply from Vliegwinkel.nl
Marc, we're thrilled to see your positive feedback. Thank you for booking with vliegwinkel!
Kind regards,
Peter
vliegwinkel
You've only sent me a return ticket…
You've only sent me a return ticket !!!! You have not sent my departure ticket
13 January 2026
Reply from Vliegwinkel.nl
Hello Steven,
We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.
We would like to find a solution together with you. Within 24 hours, customer service will contact you.
Kind regards,
Peter
vliegwinkel
I do not recommend this website
I do not recommend this website, cheaper prices, but they don't follow the airline's terms and conditions on cancellations, etc. Purchase tickets directly from the airline's website. This will be my first and last booking via this website, which cost me a 60 euros cancellation fee, while if I had done it directly from Turkish Airlines, it would have been free of charge (free cancellation within 24 hours of booking).
7 January 2026
Reply from Vliegwinkel.nl
Hello Reihaneh,
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience with cancellation.
It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Mark | Customer Service
Vliegwinkel.
Reply from Vliegwinkel.nl
Hello karim,
Thank you for the nice review! We're glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
John
Vliegwinkel.
Everything was ok
4 January 2026
Reply from Vliegwinkel.nl
Cesar, we're thrilled to see your positive feedback. Thank you for booking with vliegwinkel!
Kind regards,
Peter
vliegwinkel
Reliable and easy!
24 December 2025
Reply from Vliegwinkel.nl
Hello Ajit,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Peter
vliegwinkel
Customer support service works very well!
Customer support service works very well: fast and efficient response!
5 December 2025
Reply from Vliegwinkel.nl
Leo Krymmer, we are thrilled to see your positive feedback. Thank you for booking with Vliegwinkel!
Kind regards,
Muyeenuddin | Customer Service
Vliegwinkel.
Reply from Vliegwinkel.nl
Hello Samuel,
Thank you for the nice review! We are glad to hear that you had a good experience with us.
We hope to see you again soon on our website.
Kind regards,
Prasada
vliegwinkel
I have tried to cancel or change it…
I have tried to cancel or change it didn’t work.
20 November 2025
Reply from Vliegwinkel.nl
Hello Ayberk Ulusoy,
Thank you for sharing your feedback. I am genuinely sorry to hear about your experience.
It's unfortunate that you had such difficulties. We would like to find a solution together with you. Within 48 hours customer services will contact you.
Kind regards,
Muyeenuddin | Customer Service
Vliegwinkel.
Good service.I am happ
16 November 2025
Reply from Vliegwinkel.nl
Hallo Rikon,
Bedankt voor de leuke recensie! We zijn blij te horen dat je een goede ervaring met ons hebt gehad.
We hopen je binnenkort weer te zien op onze website.
Met vriendelijke groet,
Ben
vliegwinkel
Good service
17 November 2025
Reply from Vliegwinkel.nl
Hallo Suci ,
Bedankt voor de leuke recensie! We zijn blij te horen dat je een goede ervaring met ons hebt gehad.
We hopen je binnenkort weer te zien op onze website.
Met vriendelijke groet,
Ben
vliegwinkel
just easy as 123 go online book and…
just easy as 123 go online book and everything is done love the extra options
24 October 2025
Reply from Vliegwinkel.nl
Thank you for the great review, yahaira! We look forward to seeing you again soon on our website.
Kind regards,
Sara
Vliegwinkel
Such an easy process
Such an easy process. Before that I tried to book flights through a Chinese website and it was a nightmare
29 October 2025
Reply from Vliegwinkel.nl
Thank you for the great review, Elise! We look forward to seeing you again soon on our website.
Kind regards,
Sara
vliegwinkel
Reply from Vliegwinkel.nl
Thank you for the great review, Ranis! We look forward to seeing you again soon on our website.
Sincerely,
Ashraqat
vliegwinkel
All great
My colleague got a ticket for me, and the communication from Vliegwinkel is flawless.
16 October 2025
Reply from Vliegwinkel.nl
Bedankt voor de geweldige beoordeling,Milos! We kijken ernaar uit om je binnenkort weer te zien op onze website.
Met vriendelijke groet,
Sara
vliegwinkel
Luggage Allowance Great
They are not stingy about luggage check in. I will always use them.
5 October 2025
Reply from Vliegwinkel.nl
Thank you for the great review, Vuyelwa! We look forward to seeing you again soon on our website.
Kind regards,
Sara
vliegwinkel
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